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Enterprise Service Integration Quiz

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Questions and Answers

How can an enterprise lower overall cost and improve employee efficiency?

By providing a front end to the internal office supply ordering system and tying it into the accounting system (correct)

By making the HR system available online

By automating human resource intensive operations

By implementing customer relationship management systems

What could making the enterprise HR system available online help achieve?

Give employees more control over their health and 401(k) choices and reduce administrative costs (correct)

Gather the latest information about a lead

Improve overall customer service

Automate customer-facing parts of the business

What is the focus of Operational CRMs?

Gathering information about leads

Improving overall customer service

Automation of customer-facing parts of a business (correct)

Tying office supply ordering into the accounting system

How can an enterprise provide better service to its customers while reducing operational costs?

By automating one of its human resource intensive operations and making it available on an anytime, anywhere basis Signup and view all the answers

What does the term 'enterprise' refer to in the context of enterprise software systems?

An organization of individuals or entities working together towards common goals Signup and view all the answers

Which of the following is NOT mentioned as a common need for enterprises in the text?

Social media marketing Signup and view all the answers

How can an enterprise leverage integrated enterprise software systems to reach a larger audience online?

By integrating the marketing machine with the online world Signup and view all the answers

What is the purpose of linking sales management and inventory in an enterprise using integrated software systems?

To devise specific, lower cost Web sales channels Signup and view all the answers

What is a key benefit of enterprise software systems mentioned in the text?

Improving record keeping and compliance Signup and view all the answers

How do enterprise software systems help in business planning, according to the text?

By providing dashboard features for monitoring key data Signup and view all the answers

Which component of SCM systems is related to improving productivity and flexibility as mentioned in the text?

Product lifecycle management Signup and view all the answers

In the context of enterprise software systems, what do the built-in security features primarily aim to ensure?

Secure storage and protection of collected data Signup and view all the answers