Enterprise Service Integration Quiz
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Questions and Answers

How can an enterprise lower overall cost and improve employee efficiency?

  • By providing a front end to the internal office supply ordering system and tying it into the accounting system (correct)
  • By making the HR system available online
  • By automating human resource intensive operations
  • By implementing customer relationship management systems

What could making the enterprise HR system available online help achieve?

  • Give employees more control over their health and 401(k) choices and reduce administrative costs (correct)
  • Gather the latest information about a lead
  • Improve overall customer service
  • Automate customer-facing parts of the business

What is the focus of Operational CRMs?

  • Gathering information about leads
  • Improving overall customer service
  • Automation of customer-facing parts of a business (correct)
  • Tying office supply ordering into the accounting system

How can an enterprise provide better service to its customers while reducing operational costs?

<p>By automating one of its human resource intensive operations and making it available on an anytime, anywhere basis (D)</p> Signup and view all the answers

What does the term 'enterprise' refer to in the context of enterprise software systems?

<p>An organization of individuals or entities working together towards common goals (C)</p> Signup and view all the answers

Which of the following is NOT mentioned as a common need for enterprises in the text?

<p>Social media marketing (A)</p> Signup and view all the answers

How can an enterprise leverage integrated enterprise software systems to reach a larger audience online?

<p>By integrating the marketing machine with the online world (A)</p> Signup and view all the answers

What is the purpose of linking sales management and inventory in an enterprise using integrated software systems?

<p>To devise specific, lower cost Web sales channels (D)</p> Signup and view all the answers

What is a key benefit of enterprise software systems mentioned in the text?

<p>Improving record keeping and compliance (C)</p> Signup and view all the answers

How do enterprise software systems help in business planning, according to the text?

<p>By providing dashboard features for monitoring key data (C)</p> Signup and view all the answers

Which component of SCM systems is related to improving productivity and flexibility as mentioned in the text?

<p>Product lifecycle management (D)</p> Signup and view all the answers

In the context of enterprise software systems, what do the built-in security features primarily aim to ensure?

<p>Secure storage and protection of collected data (D)</p> Signup and view all the answers
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