Relationship Marketing and One-to-One Marketing Quiz
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Questions and Answers

What technologies are exploited in One-to-One Marketing?

  • Television, radio, newspapers, billboards, magazines, brochures, flyers, banners
  • Social media, search engines, online forums, podcasts, blogs, virtual reality, augmented reality
  • Printers, copiers, scanners, landline telephones, pagers, typewriters, telegraphs
  • Internet, interactive TV, web-TV, kiosks, fax, e-mail, voice mail, mobile phones, smart phones (correct)

What support technologies are required for exploiting new technologies in relationship marketing?

  • Spreadsheet software, word processing software, presentation software, email software
  • Operating systems, device drivers, utilities, middleware
  • Customer information system, rules based systems, e-commerce systems, data mining tools (correct)
  • Graphic design software, video editing software, animation software, 3D modeling software

Why is a relationship marketing strategy crucial for survival in competitive situations?

  • It focuses solely on short-term profits
  • It relies on mass marketing techniques
  • It helps in building strong and loyal customer relationships (correct)
  • It reduces the need for advertising and promotion

What is the objective of implementing relationship marketing?

<p>Understanding the nature and objective of the strategy (C)</p> Signup and view all the answers

What can the new technologies in One-to-One Marketing do, in addition to providing new distribution channels?

<p>Allow personal messages and encourage customer feedback (A)</p> Signup and view all the answers

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