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Relationship Marketing Techniques Quiz

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Questions and Answers

What is a powerful relationship marketing technique according to the text?

Social media advertising
Cold calling
TV commercials
Networking (correct)

What is important for businesses to do when it comes to customer feedback?

Delete negative comments
Avoid customer feedback
Only focus on positive feedback
Listen to customers (correct)

How should businesses treat their customers based on the text?

Cherish each customer (correct)
Provide poor customer service
Value profits over customer satisfaction
Ignore customer feedback

Why should businesses listen to customer complaints according to the text?

Complaints are a blessing in disguise (C) Signup and view all the answers

What can joining groups that share your interests help with in business?

Networking and relationship building (B) Signup and view all the answers

What is a key benefit of networking, as mentioned in the text?

Developing strong business relationships (D) Signup and view all the answers

How can businesses show customers that they are valued, according to the text?

Ensuring every interaction is meaningful (C) Signup and view all the answers

What is a potential consequence of not listening to customer feedback, based on the text?

Missing opportunities for improvement (B) Signup and view all the answers

How can responding to compliments benefit a business, according to the text?

It can show customers they are valued (D) Signup and view all the answers

Why are complaints considered a 'blessing in disguise' according to the text?

They indicate a flaw in the company's systems (C) Signup and view all the answers