Refund Eligibility Quiz
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Questions and Answers

Which of the following is a valid reason for a refund according to the exception policy?

  • The member got sick and won't be able to use the voucher.
  • The member wants to give the voucher to someone else.
  • The member's reservation was cancelled by the client.
  • The member's friend has cancer and will be in chemo for months. (correct)

    • What should you do if the member's voucher is expired?

  • Ask the merchant to waive the fee.
  • Process a refund for the member.
  • Offer the member an extension on the voucher. (correct)
  • Refund the member for the unused nights.

    • When should you ask the merchant to refund unused nights during the stay?

  • If the member is inside of the penalty period.
  • If the member is outside of the penalty period.
  • If the merchant agrees to waive the fee.
  • If the member wants to check out early. (correct)

    • What should you do if the member's reservation is inside of the penalty period during the pre-stay?

    <p>Ask the merchant to waive the fee.</p> Signup and view all the answers

    What should you do if the member's reason for a refund is not clear based on the information provided?

    <p>Escalate to your supervisor for further review.</p> Signup and view all the answers

    Which of the following situations would make a member eligible for a refund under the medical exception?

    <p>The member's travel partner has passed away</p> Signup and view all the answers

    In which scenario would a member not qualify for a refund under the medical exception?

    <p>The member's voucher expires three months later</p> Signup and view all the answers

    What are the validating factors for a member to be eligible for a refund under the medical exception?

    <p>All of the above</p> Signup and view all the answers

    If a member's family member or travel partner falls ill and they can no longer travel, would they be eligible for a refund under the medical exception?

    <p>Yes</p> Signup and view all the answers

    What is the summary of the Frontline policy regarding refunds under the medical exception?

    <p>Members are eligible for a refund if they are the primary caretaker of someone with a disease or condition that prevents them from using the voucher before expiry</p> Signup and view all the answers

    According to the policy, when is a member eligible for a refund under the medical exception?

    <p>If the member's friend has cancer and is unable to take the trip</p> Signup and view all the answers

    What should you do if the member's voucher is expired?

    <p>Process a partial refund in Backoffice</p> Signup and view all the answers

    What should you do if the member's reservation is outside of the penalty period during the pre-stay?

    <p>Cancel the reservation with the merchant and refund in Backoffice</p> Signup and view all the answers

    When should you ask the merchant to refund unused nights during the stay?

    <p>If the member is outside of the penalty</p> Signup and view all the answers

    What are the validating factors for a member to be eligible for a refund under the medical exception?

    <p>Reason for the refund is due to one of the listed circumstances</p> Signup and view all the answers

    According to the exception policy, when would a member be eligible for an automatic refund?

    <p>If their friend has cancer and will be in chemo for months</p> Signup and view all the answers

    What should you do if the member's reason for a refund is not clear based on the information provided?

    <p>Escalate to your supervisor</p> Signup and view all the answers

    What should you do if the member's reservation is inside of the penalty period during the pre-stay?

    <p>Ask the merchant to waive the fee</p> Signup and view all the answers

    What should you do if the member's voucher is expired?

    <p>Offer a voucher extension</p> Signup and view all the answers

    When should you ask the merchant to refund unused nights during the stay?

    <p>If the member is inside of the penalty</p> Signup and view all the answers

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