Refund Eligibility Quiz

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Which of the following is a valid reason for a refund according to the exception policy?

The member got sick and won't be able to use the voucher.

The member wants to give the voucher to someone else.

The member's reservation was cancelled by the client.

The member's friend has cancer and will be in chemo for months. (correct)

What should you do if the member's voucher is expired?

Ask the merchant to waive the fee.

Process a refund for the member.

Offer the member an extension on the voucher. (correct)

Refund the member for the unused nights.

When should you ask the merchant to refund unused nights during the stay?

If the member is inside of the penalty period.

If the member is outside of the penalty period.

If the merchant agrees to waive the fee.

If the member wants to check out early. (correct)

What should you do if the member's reservation is inside of the penalty period during the pre-stay?

Ask the merchant to waive the fee. Signup and view all the answers

What should you do if the member's reason for a refund is not clear based on the information provided?

Escalate to your supervisor for further review. Signup and view all the answers

Which of the following situations would make a member eligible for a refund under the medical exception?

The member's travel partner has passed away Signup and view all the answers

In which scenario would a member not qualify for a refund under the medical exception?

The member's voucher expires three months later Signup and view all the answers

What are the validating factors for a member to be eligible for a refund under the medical exception?

All of the above Signup and view all the answers

If a member's family member or travel partner falls ill and they can no longer travel, would they be eligible for a refund under the medical exception?

Yes Signup and view all the answers

What is the summary of the Frontline policy regarding refunds under the medical exception?

Members are eligible for a refund if they are the primary caretaker of someone with a disease or condition that prevents them from using the voucher before expiry Signup and view all the answers

According to the policy, when is a member eligible for a refund under the medical exception?

If the member's friend has cancer and is unable to take the trip Signup and view all the answers

What should you do if the member's voucher is expired?

Process a partial refund in Backoffice Signup and view all the answers

What should you do if the member's reservation is outside of the penalty period during the pre-stay?

Cancel the reservation with the merchant and refund in Backoffice Signup and view all the answers

When should you ask the merchant to refund unused nights during the stay?

If the member is outside of the penalty Signup and view all the answers

What are the validating factors for a member to be eligible for a refund under the medical exception?

Reason for the refund is due to one of the listed circumstances Signup and view all the answers

According to the exception policy, when would a member be eligible for an automatic refund?

If their friend has cancer and will be in chemo for months Signup and view all the answers

What should you do if the member's reason for a refund is not clear based on the information provided?

Escalate to your supervisor Signup and view all the answers

Refund Eligibility Quiz

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Questions and Answers

Which of the following is a valid reason for a refund according to the exception policy?

What should you do if the member's voucher is expired?

When should you ask the merchant to refund unused nights during the stay?

What should you do if the member's reservation is inside of the penalty period during the pre-stay?

What should you do if the member's reason for a refund is not clear based on the information provided?

Which of the following situations would make a member eligible for a refund under the medical exception?

In which scenario would a member not qualify for a refund under the medical exception?

What are the validating factors for a member to be eligible for a refund under the medical exception?

If a member's family member or travel partner falls ill and they can no longer travel, would they be eligible for a refund under the medical exception?

What is the summary of the Frontline policy regarding refunds under the medical exception?

According to the policy, when is a member eligible for a refund under the medical exception?

What should you do if the member's voucher is expired?

What should you do if the member's reservation is outside of the penalty period during the pre-stay?

When should you ask the merchant to refund unused nights during the stay?

What are the validating factors for a member to be eligible for a refund under the medical exception?

According to the exception policy, when would a member be eligible for an automatic refund?

What should you do if the member's reason for a refund is not clear based on the information provided?

What should you do if the member's reservation is inside of the penalty period during the pre-stay?

What should you do if the member's voucher is expired?

When should you ask the merchant to refund unused nights during the stay?

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