Podcast
Questions and Answers
Which of the following is a valid reason for a refund according to the exception policy?
Which of the following is a valid reason for a refund according to the exception policy?
- The member got sick and won't be able to use the voucher.
- The member wants to give the voucher to someone else.
- The member's reservation was cancelled by the client.
- The member's friend has cancer and will be in chemo for months. (correct)
What should you do if the member's voucher is expired?
What should you do if the member's voucher is expired?
- Ask the merchant to waive the fee.
- Process a refund for the member.
- Offer the member an extension on the voucher. (correct)
- Refund the member for the unused nights.
When should you ask the merchant to refund unused nights during the stay?
When should you ask the merchant to refund unused nights during the stay?
- If the member is inside of the penalty period.
- If the member is outside of the penalty period.
- If the merchant agrees to waive the fee.
- If the member wants to check out early. (correct)
What should you do if the member's reservation is inside of the penalty period during the pre-stay?
What should you do if the member's reservation is inside of the penalty period during the pre-stay?
What should you do if the member's reason for a refund is not clear based on the information provided?
What should you do if the member's reason for a refund is not clear based on the information provided?
Which of the following situations would make a member eligible for a refund under the medical exception?
Which of the following situations would make a member eligible for a refund under the medical exception?
In which scenario would a member not qualify for a refund under the medical exception?
In which scenario would a member not qualify for a refund under the medical exception?
What are the validating factors for a member to be eligible for a refund under the medical exception?
What are the validating factors for a member to be eligible for a refund under the medical exception?
If a member's family member or travel partner falls ill and they can no longer travel, would they be eligible for a refund under the medical exception?
If a member's family member or travel partner falls ill and they can no longer travel, would they be eligible for a refund under the medical exception?
What is the summary of the Frontline policy regarding refunds under the medical exception?
What is the summary of the Frontline policy regarding refunds under the medical exception?
According to the policy, when is a member eligible for a refund under the medical exception?
According to the policy, when is a member eligible for a refund under the medical exception?
What should you do if the member's voucher is expired?
What should you do if the member's voucher is expired?
What should you do if the member's reservation is outside of the penalty period during the pre-stay?
What should you do if the member's reservation is outside of the penalty period during the pre-stay?
When should you ask the merchant to refund unused nights during the stay?
When should you ask the merchant to refund unused nights during the stay?
What are the validating factors for a member to be eligible for a refund under the medical exception?
What are the validating factors for a member to be eligible for a refund under the medical exception?
According to the exception policy, when would a member be eligible for an automatic refund?
According to the exception policy, when would a member be eligible for an automatic refund?
What should you do if the member's reason for a refund is not clear based on the information provided?
What should you do if the member's reason for a refund is not clear based on the information provided?
What should you do if the member's reservation is inside of the penalty period during the pre-stay?
What should you do if the member's reservation is inside of the penalty period during the pre-stay?
What should you do if the member's voucher is expired?
What should you do if the member's voucher is expired?
When should you ask the merchant to refund unused nights during the stay?
When should you ask the merchant to refund unused nights during the stay?
Flashcards are hidden until you start studying
