Podcast
Questions and Answers
What is the time frame for returning your modem to avoid continued billing?
What is the time frame for returning your modem to avoid continued billing?
- 30 days
- 14 days (correct)
- 7 days
- 10 days
How long should you wait for your refund to be processed after returning your modem?
How long should you wait for your refund to be processed after returning your modem?
- 3-5 business days
- 7-10 business days
- 10-14 business days
- 5-7 business days (correct)
What is the primary purpose of the 14-day money-back guarantee?
What is the primary purpose of the 14-day money-back guarantee?
- To eliminate the need for a return policy
- To encourage long-term subscriptions
- To allow customers to test the service risk-free (correct)
- To promote the sale of additional products
Which of the following fees is non-refundable after the 14-day guarantee period?
Which of the following fees is non-refundable after the 14-day guarantee period?
Which of the following is NOT included in the full refund during the 14-day guarantee period?
Which of the following is NOT included in the full refund during the 14-day guarantee period?
What must you do first when returning your modem?
What must you do first when returning your modem?
What happens if you do not return your modem within the designated time frame?
What happens if you do not return your modem within the designated time frame?
What condition must the modem be in for a refund to be processed?
What condition must the modem be in for a refund to be processed?
What is the recommended method for packing the modem when returning it?
What is the recommended method for packing the modem when returning it?
How will the refund be credited back to you?
How will the refund be credited back to you?
Which of the following can you do at any time regarding your service subscription?
Which of the following can you do at any time regarding your service subscription?
How can a customer initiate the modem return process?
How can a customer initiate the modem return process?
What may happen if the modem is returned in bad condition?
What may happen if the modem is returned in bad condition?
What assistance is available if you have questions about your return process?
What assistance is available if you have questions about your return process?
What components must be included when returning the modem?
What components must be included when returning the modem?
What should a customer do to receive a prepaid return shipping label?
What should a customer do to receive a prepaid return shipping label?
Flashcards
14-day money-back guarantee
14-day money-back guarantee
A period of 14 days after service delivery where customers can cancel and get a full refund (minus non-refundable fees) if unsatisfied.
Modem return condition
Modem return condition
Modems must be returned in good working condition, with no damage or missing parts, for a refund.
Modem rental
Modem rental
Modems are provided as part of the internet service and need to be returned.
Refund policy
Refund policy
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Customer service
Customer service
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Prepaid shipping label
Prepaid shipping label
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Modem return process
Modem return process
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Contacting Nomad Internet
Contacting Nomad Internet
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Cancellation Return Window
Cancellation Return Window
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Refund Processing Time
Refund Processing Time
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Non-Refundable Fees
Non-Refundable Fees
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Payment Method for Refund
Payment Method for Refund
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Modem Return Requirements
Modem Return Requirements
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Return Modem Within 14 Days
Return Modem Within 14 Days
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Modem Rental Fees (after 14 days)
Modem Rental Fees (after 14 days)
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Customer Service Contact
Customer Service Contact
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Study Notes
Nomad Internet Refund Policy
- 14-Day Money-Back Guarantee: A full refund of subscription and modem rental fees is available within 14 days of delivery, if unsatisfied. Excludes non-refundable fees like SIM activation and shipping.
- Modem Return Requirements: Modems must be returned in good condition (no damage, missing parts). This includes all accessories like power cords and antennas.
- Return Process:
- Contact customer service (email or live chat) to initiate a return.
- Receive a prepaid shipping label.
- Return the modem within 14 days of obtaining the label.
- Refund Processing: Refunds are credited to the original payment method after receiving the returned modem, and it takes about 5-7 business days for processing.
- Non-Refundable Fees: SIM activation fee, shipping costs, and modem or subscription fees beyond the 14-day guarantee period aren't refundable.
- Post-14-Day Guarantee: Cancellations after the 14-day period are not eligible for a refund of modem rental or subscription fees, however, cancellations are still possible.
- Customer Support: Available via email ([email protected]) or live chat on NomadInternet.com.
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