Receptionist Skills and Marketing Concepts

Working for oneself, generating income directly from customers, rather than being employed by someone else.

The act of receiving and assisting visitors, answering inquiries, managing phone calls, and handling various administrative tasks.

Skills that involve clear and concise writing and speaking, making sure information is understood by others.

The ability to be polite, helpful, and attentive to customers, creating a positive experience.

The ability to handle multiple tasks at once, prioritizing important duties in a busy environment.

The ability to effectively communicate both verbally and in writing, ensuring messages are understood and clear.

Being friendly, accommodating, and attentive to customers, creating a positive experience.

The skill of handling multiple tasks at once, prioritizing important duties in a fast-paced environment.

Building units made from concrete, often hollow, used for wall construction.

A mixture of cement, sand, and gravel, used to make concrete bricks.

A type of brick construction using concrete blocks.

A type of brick construction using bricks made from clay.

The ratio of cement, sand, and gravel used to make concrete.

Pre-made blocks used in construction. Also known as concrete masonry unit.

Bricks made from concrete and resemble clay bricks.

A type of brick construction that uses bricks made from cement.

A specific group of customers within a larger market, sharing similar characteristics like age, location, income, and lifestyle.

The process of promoting a product through paid communication channels like TV, radio, or social media, aiming to encourage customers to buy.

The communication skill of listening actively to understand what others are saying, responding appropriately, and showing empathy.

Any product or service that is offered for sale and fulfills a specific need or want.

Skills that help individuals communicate effectively, clearly, and concisely, ensuring messages are understood by others.

The ability to handle multiple tasks at once, prioritizing important duties according to urgency and relevance.

A person who greets visitors, answers phones, and handles initial customer inquiries in an office or organization.

Wet or unhardened concrete, mortar, cement, or mixtures of these can cause severe skin irritation, burns, and eye damage. The pain may not be felt for hours and could develop over several days.

Always wear a hard hat when on a construction site. Make sure the hat is in good condition and doesn't have any holes or damage.

Wear shatterproof safety glasses or goggles on construction sites to protect your eyes from flying debris, dust, and cement.

Never wear contact lenses on the job site. Chemicals, dust, and gases can get under them and damage your eyes.

Wear earplugs to protect your hearing from loud noises that can cause permanent damage.

Wear steel-toed safety boots to protect your feet from falling objects, sharp objects, and crushing hazards.

Wear waterproof rubber boots if you have to stand in wet concrete.

Back problems from overexertion are common on construction sites. Be careful not to lift heavy objects incorrectly or stand in awkward positions for extended periods.

Payment collection is essential for retail business growth and profitability.

Retailers face challenges accepting payments from customers, especially when long-distance orders are involved.

Retailers must offer various payment options to cater to diverse customer preferences, including cash, cards, mobile payments, and electronic bank transfers.

Cash payments are widely accepted but can be time-consuming and inconvenient, especially for large transactions.

Credit cards can encourage larger and more frequent purchases by customers due to the convenience of deferred payment.

Mobile payments using smartphones or tablets offer convenience and security for both customers and retailers.

Electronic bank transfers allow retailers to receive large payments quickly and without fees, simplifying the financial flow.

Cash payments can lead to delays in processing and customer dissatisfaction if there are long waiting times for transactions.

A traditional Ethiopian dish made with minced raw beef marinated in a blend of spices, including mitmita (chili powder), butter, herbs, and sometimes spices. It is often served with injera (teff flatbread) or kocho (enset flatbread).

A traditional Ethiopian dish made with a chickpea powder base, sometimes including lentils and beans. It is slowly cooked with Ethiopia's spicy red pepper sauce. There are different varieties, including the thin, soupy version called "shirowot."

A traditional Ethiopian dish consisting of a vegetable combination of cabbage, carrots, and potatoes simmered in a light sauce.

A stiff, porridge-like Ethiopian dish formed into a round shape with a hole in the middle. It is made from barley or wheat flour and traditionally served with a dipping sauce of butter, red peppers, or pulses like sunflower seeds, or nuts.

A flatbread made from teff, a grain native to Ethiopia. It is commonly used to scoop up stews and other Ethiopian dishes.