Podcast
Questions and Answers
What are the essential job functions of a Front Desk Receptionist?
What are the essential job functions of a Front Desk Receptionist?
- Greeting incoming patients and visitors, relaying incoming telephone calls, scheduling appointments, and performing various clerical duties
- Assisting sites in recruitment and productivity goals, supporting characteristics of a Front Desk Receptionist, familiarizing self with employee directory, and referring recruitment related calls back to call center
- Greeting clients, answering incoming calls, replenishing supplies, and providing clients with snacks and amenities (correct)
- Managing employee directory, forwarding recruitment related calls, stocking waiting area with magazines and entertainment items, and relaying incoming telephone calls
Which skills are considered essential for a Front Desk Receptionist?
Which skills are considered essential for a Front Desk Receptionist?
- Excellent customer service, strong data entry skills, goal oriented, solution oriented
- Excellent interpersonal and communication skills, strong data entry skills, bilingual, and goal oriented (correct)
- Strong computer skills, problem-solver, able to work in a team, solution oriented
- Bilingual, strong computer skills, problem-solver, able to work in a team
What is one of the responsibilities of the Front Desk Receptionist in relation to recruitment calls?
What is one of the responsibilities of the Front Desk Receptionist in relation to recruitment calls?
- Assisting sites in their recruitment and productivity goals
- Refer/forward all recruitment related calls back to call center (correct)
- Managing employee directory
- Forwarding stipend related calls to appropriate staff
What duty is the Front Desk Receptionist responsible for after discussion with CRC (Clinical Research Coordinator)?
What duty is the Front Desk Receptionist responsible for after discussion with CRC (Clinical Research Coordinator)?
What is the recommended timeframe for calling/texting/emailing no-show subjects after their scheduled appointments?
What is the recommended timeframe for calling/texting/emailing no-show subjects after their scheduled appointments?
How often should weekly no-show letters be sent to clients who missed appointments?
How often should weekly no-show letters be sent to clients who missed appointments?
What is the required number of documented attempts for following up on requests for medical records?
What is the required number of documented attempts for following up on requests for medical records?
How many times per day should voicemail be checked?
How many times per day should voicemail be checked?
What is the backup function related to transportation requests for the Front Desk Receptionist?
What is the backup function related to transportation requests for the Front Desk Receptionist?
What is a primary duty of the Front Desk Receptionist in relation to incoming calls?
What is a primary duty of the Front Desk Receptionist in relation to incoming calls?
Which skill is NOT considered essential for a Front Desk Receptionist based on the provided information?
Which skill is NOT considered essential for a Front Desk Receptionist based on the provided information?
What is an essential function related to maintaining the waiting area for the Front Desk Receptionist?
What is an essential function related to maintaining the waiting area for the Front Desk Receptionist?
What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?
What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?
How does the Front Desk Receptionist support recruitment and productivity goals?
How does the Front Desk Receptionist support recruitment and productivity goals?
What is a key responsibility of the Front Desk Receptionist in relation to incoming patients and visitors?
What is a key responsibility of the Front Desk Receptionist in relation to incoming patients and visitors?
What does the Front Desk Receptionist do after discussion with CRC (Clinical Research Coordinator)?
What does the Front Desk Receptionist do after discussion with CRC (Clinical Research Coordinator)?
What is NOT an essential job function of a Front Desk Receptionist based on the provided information?
What is NOT an essential job function of a Front Desk Receptionist based on the provided information?
How does the Front Desk Receptionist handle recruitment-related calls?
How does the Front Desk Receptionist handle recruitment-related calls?
What is the recommended timeframe for calling/texting/emailing no-show subjects within 30 minutes of scheduled appointments?
What is the recommended timeframe for calling/texting/emailing no-show subjects within 30 minutes of scheduled appointments?
How often should voicemail be checked by the Front Desk Receptionist?
How often should voicemail be checked by the Front Desk Receptionist?
What is the required number of documented attempts for following up on requests for medical records?
What is the required number of documented attempts for following up on requests for medical records?
When should no-show subjects be contacted again if they have not responded to the initial attempt?
When should no-show subjects be contacted again if they have not responded to the initial attempt?
What is the responsibility of the Front Desk Receptionist in relation to prescreen/demographic applications?
What is the responsibility of the Front Desk Receptionist in relation to prescreen/demographic applications?
What is the role of the Front Desk Receptionist as a backup function related to transportation requests?
What is the role of the Front Desk Receptionist as a backup function related to transportation requests?
What is a primary duty of the Front Desk Receptionist in relation to incoming calls?
What is a primary duty of the Front Desk Receptionist in relation to incoming calls?
What is an essential function related to maintaining the waiting area for the Front Desk Receptionist?
What is an essential function related to maintaining the waiting area for the Front Desk Receptionist?
How does the Front Desk Receptionist support recruitment and productivity goals?
How does the Front Desk Receptionist support recruitment and productivity goals?
What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?
What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?
What is the responsibility of the Front Desk Receptionist in relation to transportation requests?
What is the responsibility of the Front Desk Receptionist in relation to transportation requests?
How often should voicemail be checked by the Front Desk Receptionist?
How often should voicemail be checked by the Front Desk Receptionist?
What is the recommended timeframe for calling/texting/emailing no-show subjects within 30 minutes of scheduled appointments?
What is the recommended timeframe for calling/texting/emailing no-show subjects within 30 minutes of scheduled appointments?
What is the required number of documented attempts for following up on requests for medical records?
What is the required number of documented attempts for following up on requests for medical records?
What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?
What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?
Which skill is NOT considered essential for a Front Desk Receptionist based on the provided information?
Which skill is NOT considered essential for a Front Desk Receptionist based on the provided information?
What does the Front Desk Receptionist do after discussion with CRC (Clinical Research Coordinator)?
What does the Front Desk Receptionist do after discussion with CRC (Clinical Research Coordinator)?
What duty is the Front Desk Receptionist responsible for after discussion with CRC (Clinical Research Coordinator)?
What duty is the Front Desk Receptionist responsible for after discussion with CRC (Clinical Research Coordinator)?
