36 Questions
What are the essential job functions of a Front Desk Receptionist?
Greeting clients, answering incoming calls, replenishing supplies, and providing clients with snacks and amenities
Which skills are considered essential for a Front Desk Receptionist?
Excellent interpersonal and communication skills, strong data entry skills, bilingual, and goal oriented
What is one of the responsibilities of the Front Desk Receptionist in relation to recruitment calls?
Refer/forward all recruitment related calls back to call center
What duty is the Front Desk Receptionist responsible for after discussion with CRC (Clinical Research Coordinator)?
Replenishing supplies and providing clients with snacks, coffee, water, amenities as needed throughout the day
What is the recommended timeframe for calling/texting/emailing no-show subjects after their scheduled appointments?
Within 30 minutes
How often should weekly no-show letters be sent to clients who missed appointments?
Once a week
What is the required number of documented attempts for following up on requests for medical records?
3
How many times per day should voicemail be checked?
3 times
What is the backup function related to transportation requests for the Front Desk Receptionist?
Function as backup for transportation requests
What is a primary duty of the Front Desk Receptionist in relation to incoming calls?
Forward incoming calls to appropriate staff
Which skill is NOT considered essential for a Front Desk Receptionist based on the provided information?
Medical expertise
What is an essential function related to maintaining the waiting area for the Front Desk Receptionist?
Stocking magazines and entertainment items
What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?
Replenishing supplies and providing clients with snacks, coffee, water, amenities as needed
How does the Front Desk Receptionist support recruitment and productivity goals?
By assisting sites in their recruitment and productivity goals in a professional manner
What is a key responsibility of the Front Desk Receptionist in relation to incoming patients and visitors?
Greeting incoming patients and visitors in a professional manner
What does the Front Desk Receptionist do after discussion with CRC (Clinical Research Coordinator)?
Provide clients with snacks, coffee, water, amenities as needed after discussion with CRC
What is NOT an essential job function of a Front Desk Receptionist based on the provided information?
Handling all transportation requests personally
How does the Front Desk Receptionist handle recruitment-related calls?
By referring/forwarding all recruitment-related calls back to call center
What is the recommended timeframe for calling/texting/emailing no-show subjects within 30 minutes of scheduled appointments?
Within 30 minutes of scheduled appointments
How often should voicemail be checked by the Front Desk Receptionist?
Three times per day, in the morning, mid-day, and afternoon
What is the required number of documented attempts for following up on requests for medical records?
Three documented attempts
When should no-show subjects be contacted again if they have not responded to the initial attempt?
Before the end of the day
What is the responsibility of the Front Desk Receptionist in relation to prescreen/demographic applications?
Ensure prescreen/demographic application has been completed in full
What is the role of the Front Desk Receptionist as a backup function related to transportation requests?
Coordinate transportation requests as a backup function
What is a primary duty of the Front Desk Receptionist in relation to incoming calls?
Forward incoming calls to appropriate staff members
What is an essential function related to maintaining the waiting area for the Front Desk Receptionist?
Ensure the waiting area is clean and stocked with magazines and entertainment items
How does the Front Desk Receptionist support recruitment and productivity goals?
Assisting sites in their recruitment and productivity goals
What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?
Replenishing supplies and providing clients with snacks, coffee, water, amenities as needed
What is the responsibility of the Front Desk Receptionist in relation to transportation requests?
Function as backup for transportation requests
How often should voicemail be checked by the Front Desk Receptionist?
Three times per day, in the morning, mid-day, and afternoon
What is the recommended timeframe for calling/texting/emailing no-show subjects within 30 minutes of scheduled appointments?
Within 30 minutes of scheduled appointments
What is the required number of documented attempts for following up on requests for medical records?
Three documented attempts
What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?
Ensure office is stocked with stamps and envelopes for mailing letters
Which skill is NOT considered essential for a Front Desk Receptionist based on the provided information?
Arranging transportation for clients to and from the office
What does the Front Desk Receptionist do after discussion with CRC (Clinical Research Coordinator)?
Schedule and reschedule appointments for clients
What duty is the Front Desk Receptionist responsible for after discussion with CRC (Clinical Research Coordinator)?
Functioning as backup to ensure prescreen demographic data has been entered into CTMS database
Prepare for a front desk receptionist role with this training presentation covering greeting patients and visitors, handling telephone calls, scheduling appointments, and performing clerical duties professionally.
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