Front Desk Receptionist Training
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Questions and Answers

What are the essential job functions of a Front Desk Receptionist?

  • Greeting incoming patients and visitors, relaying incoming telephone calls, scheduling appointments, and performing various clerical duties
  • Assisting sites in recruitment and productivity goals, supporting characteristics of a Front Desk Receptionist, familiarizing self with employee directory, and referring recruitment related calls back to call center
  • Greeting clients, answering incoming calls, replenishing supplies, and providing clients with snacks and amenities (correct)
  • Managing employee directory, forwarding recruitment related calls, stocking waiting area with magazines and entertainment items, and relaying incoming telephone calls

    • Which skills are considered essential for a Front Desk Receptionist?

  • Excellent customer service, strong data entry skills, goal oriented, solution oriented
  • Excellent interpersonal and communication skills, strong data entry skills, bilingual, and goal oriented (correct)
  • Strong computer skills, problem-solver, able to work in a team, solution oriented
  • Bilingual, strong computer skills, problem-solver, able to work in a team

    • What is one of the responsibilities of the Front Desk Receptionist in relation to recruitment calls?

  • Assisting sites in their recruitment and productivity goals
  • Refer/forward all recruitment related calls back to call center (correct)
  • Managing employee directory
  • Forwarding stipend related calls to appropriate staff

    • What duty is the Front Desk Receptionist responsible for after discussion with CRC (Clinical Research Coordinator)?

    <p>Replenishing supplies and providing clients with snacks, coffee, water, amenities as needed throughout the day</p> Signup and view all the answers

    What is the recommended timeframe for calling/texting/emailing no-show subjects after their scheduled appointments?

    <p>Within 30 minutes</p> Signup and view all the answers

    How often should weekly no-show letters be sent to clients who missed appointments?

    <p>Once a week</p> Signup and view all the answers

    What is the required number of documented attempts for following up on requests for medical records?

    <p>3</p> Signup and view all the answers

    How many times per day should voicemail be checked?

    <p>3 times</p> Signup and view all the answers

    What is the backup function related to transportation requests for the Front Desk Receptionist?

    <p>Function as backup for transportation requests</p> Signup and view all the answers

    What is a primary duty of the Front Desk Receptionist in relation to incoming calls?

    <p>Forward incoming calls to appropriate staff</p> Signup and view all the answers

    Which skill is NOT considered essential for a Front Desk Receptionist based on the provided information?

    <p>Medical expertise</p> Signup and view all the answers

    What is an essential function related to maintaining the waiting area for the Front Desk Receptionist?

    <p>Stocking magazines and entertainment items</p> Signup and view all the answers

    What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?

    <p>Replenishing supplies and providing clients with snacks, coffee, water, amenities as needed</p> Signup and view all the answers

    How does the Front Desk Receptionist support recruitment and productivity goals?

    <p>By assisting sites in their recruitment and productivity goals in a professional manner</p> Signup and view all the answers

    What is a key responsibility of the Front Desk Receptionist in relation to incoming patients and visitors?

    <p>Greeting incoming patients and visitors in a professional manner</p> Signup and view all the answers

    What does the Front Desk Receptionist do after discussion with CRC (Clinical Research Coordinator)?

    <p>Provide clients with snacks, coffee, water, amenities as needed after discussion with CRC</p> Signup and view all the answers

    What is NOT an essential job function of a Front Desk Receptionist based on the provided information?

    <p>Handling all transportation requests personally</p> Signup and view all the answers

    How does the Front Desk Receptionist handle recruitment-related calls?

    <p>By referring/forwarding all recruitment-related calls back to call center</p> Signup and view all the answers

    What is the recommended timeframe for calling/texting/emailing no-show subjects within 30 minutes of scheduled appointments?

    <p>Within 30 minutes of scheduled appointments</p> Signup and view all the answers

    How often should voicemail be checked by the Front Desk Receptionist?

    <p>Three times per day, in the morning, mid-day, and afternoon</p> Signup and view all the answers

    What is the required number of documented attempts for following up on requests for medical records?

    <p>Three documented attempts</p> Signup and view all the answers

    When should no-show subjects be contacted again if they have not responded to the initial attempt?

    <p>Before the end of the day</p> Signup and view all the answers

    What is the responsibility of the Front Desk Receptionist in relation to prescreen/demographic applications?

    <p>Ensure prescreen/demographic application has been completed in full</p> Signup and view all the answers

    What is the role of the Front Desk Receptionist as a backup function related to transportation requests?

    <p>Coordinate transportation requests as a backup function</p> Signup and view all the answers

    What is a primary duty of the Front Desk Receptionist in relation to incoming calls?

    <p>Forward incoming calls to appropriate staff members</p> Signup and view all the answers

    What is an essential function related to maintaining the waiting area for the Front Desk Receptionist?

    <p>Ensure the waiting area is clean and stocked with magazines and entertainment items</p> Signup and view all the answers

    How does the Front Desk Receptionist support recruitment and productivity goals?

    <p>Assisting sites in their recruitment and productivity goals</p> Signup and view all the answers

    What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?

    <p>Replenishing supplies and providing clients with snacks, coffee, water, amenities as needed</p> Signup and view all the answers

    What is the responsibility of the Front Desk Receptionist in relation to transportation requests?

    <p>Function as backup for transportation requests</p> Signup and view all the answers

    How often should voicemail be checked by the Front Desk Receptionist?

    <p>Three times per day, in the morning, mid-day, and afternoon</p> Signup and view all the answers

    What is the recommended timeframe for calling/texting/emailing no-show subjects within 30 minutes of scheduled appointments?

    <p>Within 30 minutes of scheduled appointments</p> Signup and view all the answers

    What is the required number of documented attempts for following up on requests for medical records?

    <p>Three documented attempts</p> Signup and view all the answers

    What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?

    <p>Ensure office is stocked with stamps and envelopes for mailing letters</p> Signup and view all the answers

    Which skill is NOT considered essential for a Front Desk Receptionist based on the provided information?

    <p>Arranging transportation for clients to and from the office</p> Signup and view all the answers

    What does the Front Desk Receptionist do after discussion with CRC (Clinical Research Coordinator)?

    <p>Schedule and reschedule appointments for clients</p> Signup and view all the answers

    What duty is the Front Desk Receptionist responsible for after discussion with CRC (Clinical Research Coordinator)?

    <p>Functioning as backup to ensure prescreen demographic data has been entered into CTMS database</p> Signup and view all the answers

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