Front Desk Receptionist Training

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What are the essential job functions of a Front Desk Receptionist?

Greeting incoming patients and visitors, relaying incoming telephone calls, scheduling appointments, and performing various clerical duties

Assisting sites in recruitment and productivity goals, supporting characteristics of a Front Desk Receptionist, familiarizing self with employee directory, and referring recruitment related calls back to call center

Greeting clients, answering incoming calls, replenishing supplies, and providing clients with snacks and amenities (correct)

Managing employee directory, forwarding recruitment related calls, stocking waiting area with magazines and entertainment items, and relaying incoming telephone calls

Which skills are considered essential for a Front Desk Receptionist?

Excellent customer service, strong data entry skills, goal oriented, solution oriented

Excellent interpersonal and communication skills, strong data entry skills, bilingual, and goal oriented (correct)

Strong computer skills, problem-solver, able to work in a team, solution oriented

Bilingual, strong computer skills, problem-solver, able to work in a team

What is one of the responsibilities of the Front Desk Receptionist in relation to recruitment calls?

Assisting sites in their recruitment and productivity goals

Refer/forward all recruitment related calls back to call center (correct)

Managing employee directory

Forwarding stipend related calls to appropriate staff

What duty is the Front Desk Receptionist responsible for after discussion with CRC (Clinical Research Coordinator)?

Replenishing supplies and providing clients with snacks, coffee, water, amenities as needed throughout the day Signup and view all the answers

What is the recommended timeframe for calling/texting/emailing no-show subjects after their scheduled appointments?

Within 30 minutes Signup and view all the answers

How often should weekly no-show letters be sent to clients who missed appointments?

Once a week Signup and view all the answers

What is the required number of documented attempts for following up on requests for medical records?

3 Signup and view all the answers

How many times per day should voicemail be checked?

What is the backup function related to transportation requests for the Front Desk Receptionist?

Function as backup for transportation requests Signup and view all the answers

What is a primary duty of the Front Desk Receptionist in relation to incoming calls?

Forward incoming calls to appropriate staff Signup and view all the answers

Which skill is NOT considered essential for a Front Desk Receptionist based on the provided information?

Medical expertise Signup and view all the answers

What is an essential function related to maintaining the waiting area for the Front Desk Receptionist?

Stocking magazines and entertainment items Signup and view all the answers

What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?

Replenishing supplies and providing clients with snacks, coffee, water, amenities as needed Signup and view all the answers

How does the Front Desk Receptionist support recruitment and productivity goals?

By assisting sites in their recruitment and productivity goals in a professional manner Signup and view all the answers

What is a key responsibility of the Front Desk Receptionist in relation to incoming patients and visitors?

Greeting incoming patients and visitors in a professional manner Signup and view all the answers

What does the Front Desk Receptionist do after discussion with CRC (Clinical Research Coordinator)?

Provide clients with snacks, coffee, water, amenities as needed after discussion with CRC Signup and view all the answers

What is NOT an essential job function of a Front Desk Receptionist based on the provided information?

Handling all transportation requests personally Signup and view all the answers

How does the Front Desk Receptionist handle recruitment-related calls?

By referring/forwarding all recruitment-related calls back to call center Signup and view all the answers

What is the recommended timeframe for calling/texting/emailing no-show subjects within 30 minutes of scheduled appointments?

Within 30 minutes of scheduled appointments Signup and view all the answers

How often should voicemail be checked by the Front Desk Receptionist?

Three times per day, in the morning, mid-day, and afternoon Signup and view all the answers

What is the required number of documented attempts for following up on requests for medical records?

Three documented attempts Signup and view all the answers

When should no-show subjects be contacted again if they have not responded to the initial attempt?

Before the end of the day Signup and view all the answers

What is the responsibility of the Front Desk Receptionist in relation to prescreen/demographic applications?

Ensure prescreen/demographic application has been completed in full Signup and view all the answers

What is the role of the Front Desk Receptionist as a backup function related to transportation requests?

Coordinate transportation requests as a backup function Signup and view all the answers

What is a primary duty of the Front Desk Receptionist in relation to incoming calls?

Forward incoming calls to appropriate staff members Signup and view all the answers

What is an essential function related to maintaining the waiting area for the Front Desk Receptionist?

Ensure the waiting area is clean and stocked with magazines and entertainment items Signup and view all the answers

How does the Front Desk Receptionist support recruitment and productivity goals?

Assisting sites in their recruitment and productivity goals Signup and view all the answers

What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?

Replenishing supplies and providing clients with snacks, coffee, water, amenities as needed Signup and view all the answers

What is the responsibility of the Front Desk Receptionist in relation to transportation requests?

Function as backup for transportation requests Signup and view all the answers

How often should voicemail be checked by the Front Desk Receptionist?

Three times per day, in the morning, mid-day, and afternoon Signup and view all the answers

What is the recommended timeframe for calling/texting/emailing no-show subjects within 30 minutes of scheduled appointments?

Within 30 minutes of scheduled appointments Signup and view all the answers

What is the required number of documented attempts for following up on requests for medical records?

Three documented attempts Signup and view all the answers

What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?

Ensure office is stocked with stamps and envelopes for mailing letters Signup and view all the answers

Which skill is NOT considered essential for a Front Desk Receptionist based on the provided information?

Arranging transportation for clients to and from the office Signup and view all the answers

What does the Front Desk Receptionist do after discussion with CRC (Clinical Research Coordinator)?

Schedule and reschedule appointments for clients Signup and view all the answers

What duty is the Front Desk Receptionist responsible for after discussion with CRC (Clinical Research Coordinator)?

Functioning as backup to ensure prescreen demographic data has been entered into CTMS database Signup and view all the answers

Front Desk Receptionist Training

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Questions and Answers

What are the essential job functions of a Front Desk Receptionist?

Which skills are considered essential for a Front Desk Receptionist?

What is one of the responsibilities of the Front Desk Receptionist in relation to recruitment calls?

What duty is the Front Desk Receptionist responsible for after discussion with CRC (Clinical Research Coordinator)?

What is the recommended timeframe for calling/texting/emailing no-show subjects after their scheduled appointments?

How often should weekly no-show letters be sent to clients who missed appointments?

What is the required number of documented attempts for following up on requests for medical records?

How many times per day should voicemail be checked?

What is the backup function related to transportation requests for the Front Desk Receptionist?

What is a primary duty of the Front Desk Receptionist in relation to incoming calls?

Which skill is NOT considered essential for a Front Desk Receptionist based on the provided information?

What is an essential function related to maintaining the waiting area for the Front Desk Receptionist?

What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?

How does the Front Desk Receptionist support recruitment and productivity goals?

What is a key responsibility of the Front Desk Receptionist in relation to incoming patients and visitors?

What does the Front Desk Receptionist do after discussion with CRC (Clinical Research Coordinator)?

What is NOT an essential job function of a Front Desk Receptionist based on the provided information?

How does the Front Desk Receptionist handle recruitment-related calls?

What is the recommended timeframe for calling/texting/emailing no-show subjects within 30 minutes of scheduled appointments?

How often should voicemail be checked by the Front Desk Receptionist?

What is the required number of documented attempts for following up on requests for medical records?

When should no-show subjects be contacted again if they have not responded to the initial attempt?

What is the responsibility of the Front Desk Receptionist in relation to prescreen/demographic applications?

What is the role of the Front Desk Receptionist as a backup function related to transportation requests?

What is a primary duty of the Front Desk Receptionist in relation to incoming calls?

What is an essential function related to maintaining the waiting area for the Front Desk Receptionist?

How does the Front Desk Receptionist support recruitment and productivity goals?

What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?

What is the responsibility of the Front Desk Receptionist in relation to transportation requests?

How often should voicemail be checked by the Front Desk Receptionist?

What is the recommended timeframe for calling/texting/emailing no-show subjects within 30 minutes of scheduled appointments?

What is the required number of documented attempts for following up on requests for medical records?

What is a key responsibility of the Front Desk Receptionist in relation to supplies and client amenities?

Which skill is NOT considered essential for a Front Desk Receptionist based on the provided information?

What does the Front Desk Receptionist do after discussion with CRC (Clinical Research Coordinator)?

What duty is the Front Desk Receptionist responsible for after discussion with CRC (Clinical Research Coordinator)?

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