Podcast
Questions and Answers
What aspect is emphasized in the diversity, equity, and inclusion initiatives for dental offices?
What aspect is emphasized in the diversity, equity, and inclusion initiatives for dental offices?
Which arch refers to the lower section of the mouth?
Which arch refers to the lower section of the mouth?
What imaginary line divides the mouth into left and right sides?
What imaginary line divides the mouth into left and right sides?
In which quadrant would you find the upper left section of the mouth?
In which quadrant would you find the upper left section of the mouth?
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What is included in the accuracy requirement for a claim submitted by the office?
What is included in the accuracy requirement for a claim submitted by the office?
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What is a common practice when a dental office receives payments from patients?
What is a common practice when a dental office receives payments from patients?
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What is the primary function of cementum in a tooth?
What is the primary function of cementum in a tooth?
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Which quadrant of the mouth corresponds to tooth #1?
Which quadrant of the mouth corresponds to tooth #1?
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Which part of the tooth is primarily responsible for sensory information?
Which part of the tooth is primarily responsible for sensory information?
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Which layer of the tooth is the outermost for the crown section?
Which layer of the tooth is the outermost for the crown section?
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What is the primary tissue that makes up the inner part of a tooth?
What is the primary tissue that makes up the inner part of a tooth?
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In which section of the tooth would you find the pulp cavity?
In which section of the tooth would you find the pulp cavity?
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Which component of the tooth is primarily made from mineralized tissue?
Which component of the tooth is primarily made from mineralized tissue?
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What is the primary function of the occlusal surface in posterior teeth?
What is the primary function of the occlusal surface in posterior teeth?
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Which surface is described as the tooth surface closest to the palate?
Which surface is described as the tooth surface closest to the palate?
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In dental terminology, what does the term 'distal surface' refer to?
In dental terminology, what does the term 'distal surface' refer to?
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Which surface is categorized as the one closest to the cheek?
Which surface is categorized as the one closest to the cheek?
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What is the purpose of observing a root canal treatment (RCT) procedure?
What is the purpose of observing a root canal treatment (RCT) procedure?
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During which dental procedure is a restoration primarily performed?
During which dental procedure is a restoration primarily performed?
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Which surface specifically relates to anterior teeth and is involved in biting?
Which surface specifically relates to anterior teeth and is involved in biting?
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Study Notes
Dental Receptionist Training Resource
- This resource is a guide for new dental receptionists, providing on-the-job training and support.
- It includes links to helpful organizations and resources for further information.
- The guide is not a substitute for formal training.
- It's intended to be a reference and training manual, suitable for on-the-job training alongside a mentor.
Topics Covered
- Office Information & Team Members: Includes roles, names, and scheduling for various dental team members.
- Diversity, Equity & Inclusion: Importance of a welcoming and inclusive environment for patients.
- Cultural Safety & Humility: Specific knowledge for providing culturally safe care to Indigenous populations.
- Communication: Techniques for effective verbal and written communication, including telephone skills and written communications.
- Appointment Management: Scheduling procedures, appointment units, and managing various patient types.
- Billing: Information about billing systems, service codes, insurance, and claim submission procedures.
- Dental Plans: Information on dental benefits, pre-determination procedures, and patient responsibilities in the case of their coverage.
- Common Dental Terminology: Defines various dental terms, including tooth types, arches, and medical terminology.
- Tooth Numbering Systems: Provides tooth numbering and positioning diagrams to aid in charting and recording, using the FDI/ISO system.
- Common Dental Procedures: Procedures provided in a dental office. Examples include examination, hygiene appointments and restorations.
- Daily Tasks: Examples of daily tasks for a dental receptionist, including confirming patients and scheduling appointments, with regulatory requirements.
- Patient Records Request: Procedures for requesting and sending patient records.
- Task Template: A blank template for creating office protocols.
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Description
This guide serves as an essential resource for new dental receptionists, outlining important on-the-job training and support. It covers key topics including team roles, communication techniques, and culturally safe care. Perfect for reference alongside mentorship, this resource aims to equip receptionists with the necessary skills for their role.
