Dental Receptionist Training Resource

The reception area is the first point of contact for patients. Making this space inviting and inclusive sets a positive tone for the entire visit, promoting a welcoming atmosphere for everyone.

Receptionists contribute significantly to building trust and rapport with patients. This helps create a safe and comfortable environment where patients feel valued and understood.

Diversity encompasses the variety of backgrounds and experiences within a team. Equity ensures fairness and equal opportunities for all members. Inclusion involves creating a sense of belonging where everyone feels respected and valued.

Confidentiality policies protect sensitive information received from patients, ensuring privacy and trust. The Privacy Act governs how personal information is handled, ensuring responsible data management.

Understanding and respecting cultural differences is crucial. This involves recognizing varied beliefs, practices, and communication styles. It helps create a sensitive and respectful environment for patients from all backgrounds.

The top arch of teeth in the mouth.

The lower arch of teeth in the mouth.

An imaginary line that divides the mouth into left and right halves. It runs between the two central incisors (front teeth).

The four sections of the mouth, each containing a specific group of teeth.

Upper right section of the mouth, including the teeth.

Upper left section of the mouth, including the teeth.

Lower left section of the mouth, including the teeth.

The visible part of the tooth above the gum line. Typically covered with enamel.

The hard, outermost layer of the tooth crown. Strongest tissue in the body. Provides protection.

The layer beneath enamel, comprising the bulk of the tooth. Less hard than enamel, but still strong.

The outer layer of the tooth root, covering the dentin. Helps anchor the tooth to the bone.

The central part of the tooth containing nerves, blood vessels, and connective tissues. Provides nourishment and sensation.

The junction between enamel and cementum. Marks the transition from crown to root.

The area beneath the gingiva where the tooth root is embedded in bone. Provides support.

The part of the tooth below the gum line. Anchored to the alveolar process by cementum.

The area within the tooth where the pulp (nerve) resides. Provides nourishment and sensation.

The chewing surface of the tooth.

The chewing surface of the front teeth.

The tooth surface closest to the tongue.

The tooth surface closest to the roof of the mouth.

The tooth surface closest to the cheek.

The tooth surface facing the midline of the mouth.

The tooth surface away from the midline of the mouth.

The tooth surface closest to other teeth. It's the contact area between teeth.

A comprehensive examination of a patient's oral health, evaluating for any dental issues or potential problems.