19 Questions
What must the front desk officer do if the client has a booked appointment and did not sign up online?
Ask the client to read and sign the waiver form and provide the civil ID/identification card for a copy in the file, and assist the client if they have any inquiry.
What information must be included in the recovery sheet for the client?
Client’s name, CS code, purpose and date of visit, and any health issues that might affect the client.
What should the front desk officer do if the recovery specialist is late for the client's appointment?
Send a message to the specialist asking about how long he/she needs to take for the next client.
What must be done with the client’s sheet once the session with the recovery specialist is complete?
The client’s sheet must be fully filled out by the Recovery Specialist, including details about any discs used, exercises to send, the next follow-up appointment, and any devices included in the recovery protocol.
What should the front desk officer do if there is an outstanding balance for additional services provided or discs used?
Inform the client about the outstanding balance and collect the payment.
What is the purpose of asking the client to read and sign the waiver form at the front desk?
To confirm the client's identity
What action should the front desk officer take if there is an outstanding balance for additional services provided or discs used?
Inform the client about the outstanding balance
What must be included in the recovery sheet for the client?
Client’s name, CS code, purpose and date of visit
When should a follow-up appointment be scheduled for a client?
Once a suitable time is found based on client's information
What should be done before any new client leaves according to the text?
Ask the client to scan our Google profile QR code and put his/her review
What are the key objectives of the MAD Recovery Center's Call Center & Front Desk Training Program?
Grasp MAD's values, services, and mission; Hone empathetic and effective communication; Acquire in-depth recovery process knowledge; Swiftly resolve issues with adept problem-solving; Foster teamwork and collaborative synergy; Manage time efficiently amidst high demand; Handle conflicts with diplomatic finesse; Utilize software tools proficiently; Keep composed under pressure; Embrace growth through feedback and adaptability.
How does the MAD Recovery Center aim to make a difference?
By optimizing overall well-being and understanding the essence of Recovery.
What is the vision of the MAD Recovery Center?
To create awareness and educate humanity by bringing together the latest technological innovations with a holistic approach at its core.
What is the emphasis of the MAD Recovery Center's mission and vision?
Optimizing overall well-being, understanding the essence of Recovery, creating awareness, and educating humanity.
What is expected of the front desk officer in handling client appointments?
Ensure that the client has signed up online if they have a booked appointment.
How should the front desk officer respond if the recovery specialist is late for the client's appointment?
Take appropriate action to handle the situation effectively.
What skill must the front desk officer possess to handle conflicts effectively?
Diplomatic finesse.
What is the importance of asking the client to read and sign the waiver form at the front desk?
To ensure that the client acknowledges and agrees to the terms and conditions before proceeding with the services.
What is the significance of embracing growth through feedback and adaptability?
It allows individuals to learn and improve based on feedback and to adapt to changing circumstances.
Learn about maintaining a clean and calm reception area, booking appointments with detailed notes, scheduling appointments, working as a team, minimizing client waiting time, and cooperating with specialists in organizing appointments.
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