Podcast
Questions and Answers
What must the front desk officer do if the client has a booked appointment and did not sign up online?
What must the front desk officer do if the client has a booked appointment and did not sign up online?
Ask the client to read and sign the waiver form and provide the civil ID/identification card for a copy in the file, and assist the client if they have any inquiry.
What information must be included in the recovery sheet for the client?
What information must be included in the recovery sheet for the client?
Client’s name, CS code, purpose and date of visit, and any health issues that might affect the client.
What should the front desk officer do if the recovery specialist is late for the client's appointment?
What should the front desk officer do if the recovery specialist is late for the client's appointment?
Send a message to the specialist asking about how long he/she needs to take for the next client.
What must be done with the client’s sheet once the session with the recovery specialist is complete?
What must be done with the client’s sheet once the session with the recovery specialist is complete?
What should the front desk officer do if there is an outstanding balance for additional services provided or discs used?
What should the front desk officer do if there is an outstanding balance for additional services provided or discs used?
What is the purpose of asking the client to read and sign the waiver form at the front desk?
What is the purpose of asking the client to read and sign the waiver form at the front desk?
What action should the front desk officer take if there is an outstanding balance for additional services provided or discs used?
What action should the front desk officer take if there is an outstanding balance for additional services provided or discs used?
What must be included in the recovery sheet for the client?
What must be included in the recovery sheet for the client?
When should a follow-up appointment be scheduled for a client?
When should a follow-up appointment be scheduled for a client?
What should be done before any new client leaves according to the text?
What should be done before any new client leaves according to the text?
What are the key objectives of the MAD Recovery Center's Call Center & Front Desk Training Program?
What are the key objectives of the MAD Recovery Center's Call Center & Front Desk Training Program?
How does the MAD Recovery Center aim to make a difference?
How does the MAD Recovery Center aim to make a difference?
What is the vision of the MAD Recovery Center?
What is the vision of the MAD Recovery Center?
What is the emphasis of the MAD Recovery Center's mission and vision?
What is the emphasis of the MAD Recovery Center's mission and vision?
What is expected of the front desk officer in handling client appointments?
What is expected of the front desk officer in handling client appointments?
How should the front desk officer respond if the recovery specialist is late for the client's appointment?
How should the front desk officer respond if the recovery specialist is late for the client's appointment?
What skill must the front desk officer possess to handle conflicts effectively?
What skill must the front desk officer possess to handle conflicts effectively?
What is the importance of asking the client to read and sign the waiver form at the front desk?
What is the importance of asking the client to read and sign the waiver form at the front desk?
What is the significance of embracing growth through feedback and adaptability?
What is the significance of embracing growth through feedback and adaptability?
