Hotel Reception Area Management

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What is the operating hours of a typical reception area in a hotel?

24/7

What is the main function of the reception area in a hotel?

To handle the first point of contact between guests and hotel staff

Why is it important to prepare and maintain the reception area in a hotel?

To avoid customers complaints

Which area in a hotel is the first point of contact between guests and hotel staff?

Reception area

Why is preparing and maintaining the reception area important in a hotel?

To avoid customer complaints

What is the typical operating hours of the reception area in a hotel?

24/7

What should be done to prepare for potential equipment problems in the front office?

Familiarize oneself with how the equipment works and have back-up supplies

What should employees do to ensure smooth operations in the front office?

Ensure all equipment is working and know how to fix minor faults

What supplies should be backed up for the front office in a hotel?

Forms, vouchers, pens, and paper

Test your knowledge on the central location in the hotel where the first point of contact happens between the guests and the hotel staff. Learn about preparing and maintaining the reception area to avoid customer complaints.

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