Questions and Answers
What is the operating hours of a typical reception area in a hotel?
24/7
What is the main function of the reception area in a hotel?
To handle the first point of contact between guests and hotel staff
Why is it important to prepare and maintain the reception area in a hotel?
To avoid customers complaints
Which area in a hotel is the first point of contact between guests and hotel staff?
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Why is preparing and maintaining the reception area important in a hotel?
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What is the typical operating hours of the reception area in a hotel?
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What should be done to prepare for potential equipment problems in the front office?
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What should employees do to ensure smooth operations in the front office?
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What supplies should be backed up for the front office in a hotel?
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