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Questions and Answers
What is the operating hours of a typical reception area in a hotel?
What is the operating hours of a typical reception area in a hotel?
- 24/7 (correct)
- 8 AM to 5 PM
- 10 AM to 10 PM
- 9 PM to 6 AM
What is the main function of the reception area in a hotel?
What is the main function of the reception area in a hotel?
- To provide food and beverage services
- To maintain the hotel's garden and exterior
- To manage housekeeping services
- To handle the first point of contact between guests and hotel staff (correct)
Why is it important to prepare and maintain the reception area in a hotel?
Why is it important to prepare and maintain the reception area in a hotel?
- To reduce electricity consumption
- To increase room rates
- To avoid customers complaints (correct)
- To attract more staff to work in the hotel
Which area in a hotel is the first point of contact between guests and hotel staff?
Which area in a hotel is the first point of contact between guests and hotel staff?
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Why is preparing and maintaining the reception area important in a hotel?
Why is preparing and maintaining the reception area important in a hotel?
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What is the typical operating hours of the reception area in a hotel?
What is the typical operating hours of the reception area in a hotel?
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What should be done to prepare for potential equipment problems in the front office?
What should be done to prepare for potential equipment problems in the front office?
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What should employees do to ensure smooth operations in the front office?
What should employees do to ensure smooth operations in the front office?
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What supplies should be backed up for the front office in a hotel?
What supplies should be backed up for the front office in a hotel?
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