Railway Reservation Procedures
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Questions and Answers

What is the penalty for cancelling a 1st class pass reservation less than 24 hours before the departure of the train?

  • Rs. 3 per pass
  • No penalty
  • Rs. 1 per pass
  • Rs. 5 per pass (correct)

What must a passholder present when seeking a subsequent reservation after cancellation?

  • A money receipt in Form Com./M-2 (correct)
  • Written permission from an authority
  • Their original pass
  • A copy of the cancellation request

Who is responsible for waiving or refunding the penalty charges for cancellations due to reasons beyond the control of the pass holder?

  • The Chief Ticket Collector
  • The Regional Director
  • The Reservation Manager
  • The Chief Commercial Superintendent (correct)

Which group of travelers is exempted from the payment of reservation fees?

<p>Railway and Posts &amp; Telegraphs Departments' staff (A)</p> Signup and view all the answers

What happens if a privilege pass holder fails to prove payment of necessary cancellation charges?

<p>They may face disciplinary action (C)</p> Signup and view all the answers

What should be done to reservations labels when they are no longer necessary?

<p>They should be removed by the concerned staff immediately. (A)</p> Signup and view all the answers

Who is responsible for making firm reservations from larger intermediate stations?

<p>The Station Master concerned. (D)</p> Signup and view all the answers

What is the minimum notice period required for a reservation request from intermediate stations?

<p>72 hours. (D)</p> Signup and view all the answers

What will the Reservation Clerk do upon receiving a telegraphic request for reservation?

<p>Enter the particulars into the reservation register. (B)</p> Signup and view all the answers

What happens if accommodation for intermediate stations is fully booked?

<p>They will be included in the waiting list. (C)</p> Signup and view all the answers

What method is used to notify reservations arranged through telegraphic communication?

<p>Using an XR/RESV telegram. (D)</p> Signup and view all the answers

When should the telegraphic reply regarding reservation status be sent?

<p>Within two hours of receipt of the telegram. (B)</p> Signup and view all the answers

What should be considered for allotment of berths from the waiting list?

<p>Requests from passengers at both the starting and intermediate stations. (D)</p> Signup and view all the answers

What is indicated by the time of receipt of the telegram in the reservation process?

<p>The order of allotment of berths. (C)</p> Signup and view all the answers

What types of quotas should be indicated on each page of the reservation register?

<p>H.O.R. quota, roadside quota, city booking office quota, out station quota (B)</p> Signup and view all the answers

Who is responsible for monitoring and augmenting reserved accommodation when the demand exceeds availability?

<p>Assistant Commercial Superintendent (Reservation) or nominated officer (A)</p> Signup and view all the answers

When should planning and implementation of additional coaches to trains ideally be decided?

<p>Not less than three days in advance (A)</p> Signup and view all the answers

What should be done if augmenting the load of a particular train is not feasible?

<p>Seek alternative arrangements on suitable trains (A)</p> Signup and view all the answers

Why is it important to show the balance accommodation available for general public?

<p>To manage overbooking and ensure transparency in available seats (A)</p> Signup and view all the answers

What action should the Divisional Commercial Superintendent take regarding the wait-listed passengers?

<p>Monitor the waiting list and consult with operating branch for additional accommodation (B)</p> Signup and view all the answers

What is one of the possible actions if the Frontier Mail train does not have available accommodation?

<p>Increase accommodation availability on other suitable trains (D)</p> Signup and view all the answers

How many berths can foreign tourists reserve in first class or air-conditioned class per train?

<p>Four (D)</p> Signup and view all the answers

What prior notice period is required for foreign tourists to apply for reservation?

<p>360 days (A)</p> Signup and view all the answers

Who must submit the application for more berths than the maximum allowed for a foreign tourist?

<p>Recognized tourist agents (C)</p> Signup and view all the answers

What must the Reservation Clerk write in the reservation register for foreign tourists?

<p>Foreign tourist (A)</p> Signup and view all the answers

What occurs if the H.O.R. quota for V.I.Ps is not utilized?

<p>It may be released for foreign tourists (B)</p> Signup and view all the answers

Which of the following details must be included in the application from recognized tourist agents?

<p>Names of passengers and passport numbers (A)</p> Signup and view all the answers

Where can foreign tourists register their request for reserved accommodation?

<p>Any reservation office with advance booking facility (D)</p> Signup and view all the answers

What is the purpose of marking 'Foreign tourist' in the reservation charts?

<p>To facilitate additional assistance during their journey (D)</p> Signup and view all the answers

What is the role of recognized tourist agents in the reservation process for foreign tourists?

<p>They submit applications for additional berths (A)</p> Signup and view all the answers

Which reservations are permitted to be made 360 days in advance?

<p>Foreign tourists in all classes (D)</p> Signup and view all the answers

What should a passenger do if they want reserved accommodation from an intermediate station without a specific quota?

<p>Apply to the Station Master who will send an XR/RESV telegram. (C)</p> Signup and view all the answers

What happens if accommodation is not available for a passenger seeking reservation?

<p>They will be wait-listed along with other passengers. (C)</p> Signup and view all the answers

What classification should all telegrams related to reservation of berths and seats have?

<p>XR/RESV (B)</p> Signup and view all the answers

What is the procedure if a station seeking reservation does not receive a reply within 48 hours?

<p>Repeat the original message fully. (B)</p> Signup and view all the answers

Who is responsible for confirming the reservation to the intending passenger once accommodation is available?

<p>The intermediate station based on the XR/RESV telegram. (C)</p> Signup and view all the answers

What tool is used for the clearance of reservation messages between major cities?

<p>Teleprinter service (C)</p> Signup and view all the answers

Who should the Station Master contact to find out about the availability of upper class accommodation?

<p>The Conductor or Guard in charge (A)</p> Signup and view all the answers

Which staff member assists passengers at intermediate stations with accommodation allotment?

<p>The Ticket Collector (A)</p> Signup and view all the answers

What must be done after transmitting messages related to reservation over Morse or wireless?

<p>Confirm the transmission by sending a copy via post. (D)</p> Signup and view all the answers

What role does the Section Controller play in the reservation process?

<p>They ensure the Station Master gets information in time. (B)</p> Signup and view all the answers

What is the maximum fine that can be imposed on a person who purchases a ticket from an unauthorized source, according to the given content?

<p>500 rupees (D)</p> Signup and view all the answers

Under what circumstances can a person be prosecuted for transferring the ownership of a ticket?

<p>If the transfer involves monetary consideration (B)</p> Signup and view all the answers

What should be considered when deciding whether to launch a prosecution for ticket transfer?

<p>The mala fides involved in the transaction (D)</p> Signup and view all the answers

What is the minimum fine that cannot be less than, as per the judgment of the court?

<p>250 rupees (C)</p> Signup and view all the answers

What is the primary objective of the regulation regarding unauthorized ticket purchases?

<p>To prevent monopolization of ticket availability (A)</p> Signup and view all the answers

What is the maximum number of first class berths that the Headquarters Office/Division is allowed to retain as emergency quota?

<p>Two berths (C)</p> Signup and view all the answers

How should the accommodation set apart for ladies in first class be managed?

<p>It should be reviewed and adjusted monthly based on actual needs. (C)</p> Signup and view all the answers

What priority is given to families traveling together when reserving compartments?

<p>They receive higher priority than individual reservations regardless of application time. (B)</p> Signup and view all the answers

How should reservation charts be displayed at the station?

<p>Not later than two hours before train departure. (D)</p> Signup and view all the answers

Under what circumstances can second class emergency quota be retained?

<p>In very exceptional circumstances. (A)</p> Signup and view all the answers

What should happen to ladies accommodation in second class sleeper coaches?

<p>It must be kept exclusively for female passengers. (C)</p> Signup and view all the answers

What is the recommended procedure for individuals seeking reservation of air-conditioned or first class berths?

<p>Lower berths are allotted to the first applicants based on the time of application receipt. (A)</p> Signup and view all the answers

What is the function of the Chief Commercial Superintendent regarding the emergency quota?

<p>To personally operate the quota under their discretion. (B)</p> Signup and view all the answers

What adjustment is necessary if there is spare accommodation in first class reserved for ladies?

<p>It should be released for general allotment after needs assessment. (B)</p> Signup and view all the answers

What is the maximum time frame within which a telegraphic reply regarding reservation status must be sent after receiving a request?

<p>Two hours (A)</p> Signup and view all the answers

What happens to applicants whose reservations are made after the accommodation set apart for a station is fully booked?

<p>Their names are added to a waiting list (A)</p> Signup and view all the answers

What is required for a Reservation Clerk to enter particulars in the reservation register upon receiving a telegram?

<p>Date and time of receipt of the telegram (D)</p> Signup and view all the answers

How should alterations on labels due to cancellations be made?

<p>In ink under the dated initials of the staff (D)</p> Signup and view all the answers

Which of the following should be considered for allocation from the waiting list for berth allotment?

<p>Time of receipt of telegram from the intermediate station (B)</p> Signup and view all the answers

What action must be taken by Station Masters, Guards, Ticket Collectors, or Coach Attendants regarding labels or boards?

<p>Remove them as soon as they are no longer necessary (A)</p> Signup and view all the answers

What document format does the Reservation Clerk use to notify intermediate stations about reservations arranged through telegram?

<p>XR/RESV telegram (B)</p> Signup and view all the answers

What must passengers seeking reserved accommodation from intermediate stations do?

<p>Apply to the Station Master concerned (B)</p> Signup and view all the answers

What is the primary function of the Reservation Clerk upon receiving a telegram from an intermediate station?

<p>Enter necessary particulars in the reservation register (B)</p> Signup and view all the answers

What is the purpose of indicating various quotas on each page of the reservation register?

<p>To know the available accommodation under different categories (D)</p> Signup and view all the answers

Who should be consulted for augmenting train composition when there is excess demand?

<p>The operating branch counterpart (D)</p> Signup and view all the answers

What is the minimum advance notice required for planning additional coaches on trains?

<p>Three days (B)</p> Signup and view all the answers

What action should be taken when specific reserved train accommodation is fully booked?

<p>Arrange accommodation on other suitable trains (A)</p> Signup and view all the answers

What should be done at the Divisional level when monitoring wait-listed passengers?

<p>Initiate action for making additional accommodation available (C)</p> Signup and view all the answers

If a specific kind of train cannot augment its load, what is the preferred alternative?

<p>Find alternative arrangements on other trains (B)</p> Signup and view all the answers

What does the Reservation Clerk achieve by filling in the columns for different quotas?

<p>Ensures transparency of seat allocation (B)</p> Signup and view all the answers

What is required for a passenger to be permitted to entrain from a different station than the one where the ticket was purchased?

<p>The request must be made in writing at least 24 hours in advance. (D)</p> Signup and view all the answers

What happens if a passenger claims a refund for the portion of the journey not performed after changing their boarding station?

<p>The passenger may lose the right to the reservation. (B)</p> Signup and view all the answers

How are reservations for pass-holders processed if accommodation is not available?

<p>A 'Regret slip' is issued and the passenger is wait-listed. (A)</p> Signup and view all the answers

What information must be noted by the Reservation Clerk on the pass for a successful reservation?

<p>The train number and date of the reservation. (C)</p> Signup and view all the answers

What is expected from a pass-holder if they need to cancel a reservation due to postponement of their journey?

<p>Present the pass at the reservation counter to have the reservation canceled. (D)</p> Signup and view all the answers

Which condition must NOT apply when a passenger aims to occupay accommodation from a different en route station?

<p>The original station must be closed at the time of travel. (C)</p> Signup and view all the answers

What must the Reservation Clerk do if a pass-holder wishes to postpone their journey?

<p>Cancel the entries already made on the face of the pass. (B)</p> Signup and view all the answers

Which of the following is NOT a step required for a successful reservation for pass-holders?

<p>Requesting confirmation from the station manager. (A)</p> Signup and view all the answers

What is the final step once a change of boarding station is requested and approved?

<p>The change of station becomes final and cannot be reversed. (B)</p> Signup and view all the answers

Who is responsible for entering names in the reservation register for pass-holders?

<p>The Reservation Clerk. (D)</p> Signup and view all the answers

Flashcards

Reservation Register Columns

Reservation registers should have columns for different quota types (e.g., H.O.R., roadside, etc.) to track available accommodations.

Wait-listed Passengers

When demand exceeds train capacity, officials should try increasing train capacity or finding alternative trains to accommodate waitlisted passengers.

Augmenting Train Composition

Increasing the number of coaches in a train to provide more berths.

Advance Notice

Planning for extra coaches should happen at least three days in advance to provide sufficient notice to passengers.

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Alternative Accommodation

If increasing existing train capacity is not possible, alternative trains should be used to provide accommodations.

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Reservation Clerk

A worker responsible for filling out the information on quota and the availability of accommodations.

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Quota Types

Various categories of reservations, such as for government officials, locals, and out-station travelers.

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Reservation Alterations

Changes to reservation labels are made using ink, dated, and initialed by staff after cancellation or further allotment.

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Intermediate Station Reservations

Larger intermediate stations may have set quotas for reserved seats and berths. Passengers request reservations through the station master. If seats are full, details are sent to the train's starting station (if request received more than 72 hours ahead).

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Initial Reservation Requests

Passengers request reservations from the station master.

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Reservation Quota

A specific limit of reserved berths or seats assigned to a station.

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72-hour Rule

Reservation requests sent to the starting station need to be more than 72 hours beforehand

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Reservation Clerk Duties

Reservation clerks enter details into the reservation register and respond (via telegram) confirming or denying reservation requests. If a reservation is possible, send an XR/RESV telegram. If full, put the passenger in waitlist.

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Waitlist Placement

Passengers who request reservations after the quota is full are added to the waiting list. Booking are handled according to telegram receipt time then when space is available in order of receipt time from the intermediate station .

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Telegram Reply Time

A telegraphic reply confirming or denying the reservation request must be sent within two hours of receiving the telegram.

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Waiting List Allotment

Passengers on the waiting list are considered for reservation only if berths become available, considering the time when the telegram was received from the intermediate stations.

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XR/RESV Telegram

A telegraphic message used to request and confirm reserved accommodation on trains.

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Reservation Controlling Station

The station responsible for managing and confirming train reservations.

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Intermediate Station

A station where passengers can board or disembark a train, but it's not the origin or final destination.

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Teleprinter Service

A dedicated communication system used for transmitting reservation messages quickly.

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Confirm Reservation

To officially allocate a seat or berth to a passenger after they've requested a reservation.

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Morse/Wireless

Traditional communication methods used for transmitting reservation messages.

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Repeat Message

Sending a reservation request again if there's no reply within 48 hours.

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Upper Class Accommodation

Reserved seating or berths in higher-quality train carriages.

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Section Controller

An official responsible for coordinating train operations and providing information to passengers.

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Penalty for Cancelling Reservation

Pass holders who cancel their reservations less than 24 hours before the scheduled departure of the train must pay a penalty. The penalty is Rs. 5 per pass for 1st class and Rs. 3 per pass for 2nd class.

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Circumstances for Penalty Waiver

If a privilege pass holder's reservation is canceled due to reasons beyond their control (e.g., leave cancellation), the penalty charges may be waived or refunded by the Chief Commercial Superintendent.

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Payment of Cancellation Fee

Pass holders must pay the penalty fee at the reservation office when canceling their reservation or before making a subsequent reservation. A receipt must be obtained and kept for future reference.

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Reservation Cancellation Proof

Pass holders need to provide proof of payment for cancellation charges if required. This proof must be presented when requesting a subsequent reservation.

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Exempt from Reservation Fee

Railway and Posts & Telegraphs Department staff, passengers traveling on complimentary passes, and military personnel traveling on military vouchers are exempt from paying reservation fees.

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Foreign tourist reservation limit

Indian Railways allows a maximum of four foreign tourists per train to reserve berths in first class or air-conditioned class.

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Foreign tourist reservation process

Foreign tourists can reserve train berths 360 days in advance, requiring them to provide names, nationalities, and passport details to authorized travel agents for processing.

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Foreign tourist reservation identification

Reservation clerks mark "Foreign tourist" in the reservation register against the names of foreign travelers for easy identification and assistance.

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Foreign tourist assistance during journey

Train staff (Guard/Conductor, Ticket Collector) are alerted about foreign tourists through the "Foreign tourist" marking in the reservation charts to provide necessary help during the journey.

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H.O.R. quota release for foreign tourists

If VIPs don't use their H.O.R. quota, it can be released to foreign tourists upon request as a special case.

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What is H.O.R. quota?

H.O.R. stands for Headquarters Office Reservation. This quota is set aside for VIPs (Very Important Persons) and can be released for other purposes if not used.

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Foreign tourist reservation request

Foreign tourists can request train reservations at the starting or intermediate stations where advance reservation facilities are available.

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Reservation register

A document used to track available accommodations and reserved berths for foreign tourists.

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Foreign tourist reservation for multiple berths

If foreign tourists need more than four berths in first class or air-conditioned class, they need to take their chances with other passengers.

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Foreign tourist reservation for different classes

The 360-day advance reservation policy applies to all classes for foreign tourists, not just first class or air-conditioned class.

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Illegal Ticket Purchase

Buying a train ticket from someone other than a railway employee or authorized agent is illegal and can lead to imprisonment and a fine.

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Ticket Forfeiture

If you're caught traveling on an illegally obtained train ticket, the ticket will be confiscated, and you'll be considered traveling without a proper ticket.

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Minimum Fine

Unless there's a good reason, the minimum fine for traveling on an illegally obtained train ticket is 250 rupees.

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Prosecution for Ticket Transfer

The law aims to prevent people from reselling train tickets for profit, not to punish transfers between close friends or relatives.

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Investigating Ticket Transfer

Before taking action against someone who transferred a train ticket, officials should thoroughly investigate the transfer and its purpose.

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What are the quota columns for in the reservation register?

The reservation register includes columns for different quota categories like H.O.R., roadside, and city booking office to track available berths for various passenger groups.

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What happens when a train's demand exceeds its capacity?

When more people want reservations than available berths, railway officials try to add extra coaches or find space on other trains to accommodate passengers.

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How does the railway ensure passengers have advance notice of extra coaches?

The railway plans to add extra coaches to trains at least three days before the departure to give passengers enough time to adjust their plans.

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What happens if extra coaches can't be added to a train?

If a train can't accommodate more passengers, railway officials find alternative trains with available space to accommodate those waiting.

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When are passengers on the waiting list considered?

乘客在等候名单上只有在有空位时才会被考虑，考虑的是他们从中间车站收到电报的时间。

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What is the purpose of the XR/RESV telegram?

XR/RESV telegram is used to request and confirm reserved accommodation on trains.

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Who is responsible for coordinating reservation messages and information?

The Section Controller manages train operations and communication, ensuring passengers have the right information.

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Emergency Quota

A small number of reserved berths kept by the Headquarters Office/Division for emergencies, usually limited to two first-class berths.

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Ladies Accommodation

Reserved space in train carriages set aside specifically for female passengers, regularly reviewed to ensure it meets actual needs.

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Priority in Allotment

Passengers with reservations in air-conditioned, AC sleeper, or first class are given berths in a specific order: families requiring four berths first, then individuals according to time of booking.

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Reservation Charts Display

Charts showing available berths and seats are displayed at the station entrance/platform at least two hours before the train's departure.

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Penalty for Cancelling

Passengers who cancel their reservation less than 24 hours before departure pay a penalty: Rs. 5 per pass for 1st class, Rs. 3 for 2nd class.

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Waiver of Cancellation Fee

The penalty for canceling a reservation can be waived if the cancellation is due to circumstances beyond the passenger's control.

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Foreign Tourist Reservation Advance

Foreign tourists can reserve train berths 360 days in advance, providing details like names, nationalities, and passport information.

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En-route boarding

Passengers with reservations from a specific station can board and occupy their accommodation at another station en route, if certain conditions are met.

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En-route boarding requirements

To board a train at a different station than the one where the reservation was made, a passenger must make a written request at least 24 hours before departure, ensure the train stops at the new boarding station, ensure accommodation is not needed at the original station, and forgo a refund for the unused portion of the journey

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Reservation for pass holders

Pass-holders (with privileges or post-retirement complimentary passes) can reserve accommodation by presenting their passes along with a requisition to the Reservation Clerk.

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Pass holder reservation process

Pass holders should present their passes to the Reservation Clerk, who will enter their names in the reservation register (in the order of arrival). If accommodation is available, the pass number, date, and train will be noted on the pass with the Clerk's initials. If not available, a wait-listed pass holder will be accommodated according to instructions for general public traffic.

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Pass holder reservation cancellation

If a pass holder needs to postpone their trip, they must show their pass to the Reservation Clerk to cancel the reservation. The Clerk will remove the reservation details from the pass using their initials and office stamp.

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Wait-listed pass holders

If accommodation is not available for a pass holder, they are placed on a waiting list. They will be provided accommodation according to the instructions laid down for public traffic.

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Change of station finality

Once a change of boarding station is made, it is considered final. Passengers cannot request to change stations again.

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Reservation cancellation for pass holders

If a pass holder cancels their reservation, the Reservation Clerk will cancel the entries on the pass with their initials and office stamp.

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Accommodation availability

The availability of accommodation for both pass holders and the public is determined by the Reservation Clerk, who refers to the reservation register and the quotas allocated for various categories.

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Study Notes

Reservation of Berths, Seats, and Compartments

  • Reservation procedures are crucial for efficient railway operations
  • Supervision and coordination between departments are essential
  • Regular checks and plans for traffic flow are important
  • Timely adjustments to add coaches can prevent passenger complaints

Procedures for Reservation

  • Detailed guidelines are provided in timetables
  • Advance reservations are possible for various classes
  • Specific reservation offices exist at some stations
  • At non-office stations, Ticket Collectors handle reservations

Reservations at Train Starting Stations

  • Passengers check availability with the Reservation Clerk
  • A slip is issued to the passenger from the Reservation Clerk, for purchasing tickets.
  • At stations without separate offices, Ticket Collectors do the same task.
  • Accommodation is reserved in a "first come, first served" order
  • Passengers waitlisted are notified through 'regret slips'
  • Passengers who do not show up/cancel their booking get their place to other passengers on waiting list in order
  • Passengers must show the ‘regret slip’ for their turn in the waiting list

Regret Slips

  • 'Regret Slip' indicates waitlist position & date/time
  • 'Regret Slips' should have machine numbers

Reservation Staff Advice

  • Passengers can be advised about alternative travel options if accommodation isn't available
  • Railway staff should avoid any objectionable practices

Other Important Information

  • Requisition forms are provided free of charge
  • Forms' numbering and recording process is detailed.
  • Waiting-list size is determined by the number of cancellations and expected additional accommodation
  • Reservation boards display berth/seat availability
  • Reservation by phone is possible for specific categories like ministers, Governors, etc.

Special Requests

  • Parliament members, their families have advance reservation options
  • Advance requests by members of parliament are confirmed in writing
  • Phone-based requests need written confirmation within 24 hours for MPs

Accommodation Allotment

  • Allotting to the waiting list, is in order 'first come, first served'
  • Passenger names are recorded in the reservation register
  • Quota display for various categories (e.g., H.O.R.) is detailed.
  • Displaying accommodation availability data

Test Check of Accommodation

  • Personnel must verify the correctness of allocation
  • This must be done at least monthly to avoid errors
  • Staff can be held responsible for mistakes
  • Ensuring that procedures are followed

Additional Notes

  • Reservation tickets are valid only for specified trains and dates
  • The process of recovery of cancellation fees, is detailed
  • Passengers can transfer the reserved tickets in some circumstances, but not in other
  • There could be penalties for those failing to cancel the reservation
  • Accommodation is allocated based on the date of request

Other Topics

  • Rules for reservation, by other authorities are specified
  • Handling of various scenarios within the reservation process are addressed
  • Penalties for reservation cancellations is mentioned
  • Various other relevant subjects relating to reservation are addressed including how to deal with wait-listed passengers

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Description

Test your knowledge on the reservation of berths, seats, and compartments in railway operations. Understand the procedures, supervision, and methods of handling reservations at various stations. This quiz covers essential guidelines and practices for ensuring efficient passenger services.

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