Railway Reservation Procedures

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Questions and Answers

What is the penalty for cancelling a 1st class pass reservation less than 24 hours before the departure of the train?

Rs. 3 per pass

No penalty

Rs. 1 per pass

Rs. 5 per pass (correct)

What must a passholder present when seeking a subsequent reservation after cancellation?

A money receipt in Form Com./M-2 (correct)

Written permission from an authority

Their original pass

A copy of the cancellation request

Who is responsible for waiving or refunding the penalty charges for cancellations due to reasons beyond the control of the pass holder?

The Chief Ticket Collector

The Regional Director

The Reservation Manager

The Chief Commercial Superintendent (correct)

Which group of travelers is exempted from the payment of reservation fees?

Railway and Posts & Telegraphs Departments' staff Signup and view all the answers

What happens if a privilege pass holder fails to prove payment of necessary cancellation charges?

They may face disciplinary action Signup and view all the answers

What should be done to reservations labels when they are no longer necessary?

They should be removed by the concerned staff immediately. Signup and view all the answers

Who is responsible for making firm reservations from larger intermediate stations?

The Station Master concerned. Signup and view all the answers

What is the minimum notice period required for a reservation request from intermediate stations?

72 hours. Signup and view all the answers

What will the Reservation Clerk do upon receiving a telegraphic request for reservation?

Enter the particulars into the reservation register. Signup and view all the answers

What happens if accommodation for intermediate stations is fully booked?

They will be included in the waiting list. Signup and view all the answers

What method is used to notify reservations arranged through telegraphic communication?

Using an XR/RESV telegram. Signup and view all the answers

When should the telegraphic reply regarding reservation status be sent?

Within two hours of receipt of the telegram. Signup and view all the answers

What should be considered for allotment of berths from the waiting list?

Requests from passengers at both the starting and intermediate stations. Signup and view all the answers

What is indicated by the time of receipt of the telegram in the reservation process?

The order of allotment of berths. Signup and view all the answers

What types of quotas should be indicated on each page of the reservation register?

H.O.R. quota, roadside quota, city booking office quota, out station quota Signup and view all the answers

Who is responsible for monitoring and augmenting reserved accommodation when the demand exceeds availability?

Assistant Commercial Superintendent (Reservation) or nominated officer Signup and view all the answers

When should planning and implementation of additional coaches to trains ideally be decided?

Not less than three days in advance Signup and view all the answers

What should be done if augmenting the load of a particular train is not feasible?

Seek alternative arrangements on suitable trains Signup and view all the answers

Why is it important to show the balance accommodation available for general public?

To manage overbooking and ensure transparency in available seats Signup and view all the answers

What action should the Divisional Commercial Superintendent take regarding the wait-listed passengers?

Monitor the waiting list and consult with operating branch for additional accommodation Signup and view all the answers

What is one of the possible actions if the Frontier Mail train does not have available accommodation?

Increase accommodation availability on other suitable trains Signup and view all the answers

How many berths can foreign tourists reserve in first class or air-conditioned class per train?

Four Signup and view all the answers

What prior notice period is required for foreign tourists to apply for reservation?

360 days Signup and view all the answers

Who must submit the application for more berths than the maximum allowed for a foreign tourist?

Recognized tourist agents Signup and view all the answers

What must the Reservation Clerk write in the reservation register for foreign tourists?

Foreign tourist Signup and view all the answers

What occurs if the H.O.R. quota for V.I.Ps is not utilized?

It may be released for foreign tourists Signup and view all the answers

Which of the following details must be included in the application from recognized tourist agents?

Names of passengers and passport numbers Signup and view all the answers

Where can foreign tourists register their request for reserved accommodation?

Any reservation office with advance booking facility Signup and view all the answers

What is the purpose of marking 'Foreign tourist' in the reservation charts?

To facilitate additional assistance during their journey Signup and view all the answers

What is the role of recognized tourist agents in the reservation process for foreign tourists?

They submit applications for additional berths Signup and view all the answers

Which reservations are permitted to be made 360 days in advance?

Foreign tourists in all classes Signup and view all the answers

What should a passenger do if they want reserved accommodation from an intermediate station without a specific quota?

Apply to the Station Master who will send an XR/RESV telegram. Signup and view all the answers

What happens if accommodation is not available for a passenger seeking reservation?

They will be wait-listed along with other passengers. Signup and view all the answers

What classification should all telegrams related to reservation of berths and seats have?

XR/RESV Signup and view all the answers

What is the procedure if a station seeking reservation does not receive a reply within 48 hours?

Repeat the original message fully. Signup and view all the answers

Who is responsible for confirming the reservation to the intending passenger once accommodation is available?

The intermediate station based on the XR/RESV telegram. Signup and view all the answers

What tool is used for the clearance of reservation messages between major cities?

Teleprinter service Signup and view all the answers

Who should the Station Master contact to find out about the availability of upper class accommodation?

The Conductor or Guard in charge Signup and view all the answers

Which staff member assists passengers at intermediate stations with accommodation allotment?

The Ticket Collector Signup and view all the answers

What must be done after transmitting messages related to reservation over Morse or wireless?

Confirm the transmission by sending a copy via post. Signup and view all the answers

What role does the Section Controller play in the reservation process?

They ensure the Station Master gets information in time. Signup and view all the answers

What is the maximum fine that can be imposed on a person who purchases a ticket from an unauthorized source, according to the given content?

500 rupees Signup and view all the answers

Under what circumstances can a person be prosecuted for transferring the ownership of a ticket?

If the transfer involves monetary consideration Signup and view all the answers

What should be considered when deciding whether to launch a prosecution for ticket transfer?

The mala fides involved in the transaction Signup and view all the answers

What is the minimum fine that cannot be less than, as per the judgment of the court?

250 rupees Signup and view all the answers

What is the primary objective of the regulation regarding unauthorized ticket purchases?

To prevent monopolization of ticket availability Signup and view all the answers

What is the maximum number of first class berths that the Headquarters Office/Division is allowed to retain as emergency quota?

Two berths Signup and view all the answers

How should the accommodation set apart for ladies in first class be managed?

It should be reviewed and adjusted monthly based on actual needs. Signup and view all the answers

What priority is given to families traveling together when reserving compartments?

They receive higher priority than individual reservations regardless of application time. Signup and view all the answers

How should reservation charts be displayed at the station?

Not later than two hours before train departure. Signup and view all the answers

Under what circumstances can second class emergency quota be retained?

In very exceptional circumstances. Signup and view all the answers

What should happen to ladies accommodation in second class sleeper coaches?

It must be kept exclusively for female passengers. Signup and view all the answers

What is the recommended procedure for individuals seeking reservation of air-conditioned or first class berths?

Lower berths are allotted to the first applicants based on the time of application receipt. Signup and view all the answers

What is the function of the Chief Commercial Superintendent regarding the emergency quota?

To personally operate the quota under their discretion. Signup and view all the answers

What adjustment is necessary if there is spare accommodation in first class reserved for ladies?

It should be released for general allotment after needs assessment. Signup and view all the answers

What is the maximum time frame within which a telegraphic reply regarding reservation status must be sent after receiving a request?

Two hours Signup and view all the answers

What happens to applicants whose reservations are made after the accommodation set apart for a station is fully booked?

Their names are added to a waiting list Signup and view all the answers

What is required for a Reservation Clerk to enter particulars in the reservation register upon receiving a telegram?

Date and time of receipt of the telegram Signup and view all the answers

How should alterations on labels due to cancellations be made?

In ink under the dated initials of the staff Signup and view all the answers

Which of the following should be considered for allocation from the waiting list for berth allotment?

Time of receipt of telegram from the intermediate station Signup and view all the answers

What action must be taken by Station Masters, Guards, Ticket Collectors, or Coach Attendants regarding labels or boards?

Remove them as soon as they are no longer necessary Signup and view all the answers

What document format does the Reservation Clerk use to notify intermediate stations about reservations arranged through telegram?

XR/RESV telegram Signup and view all the answers

What must passengers seeking reserved accommodation from intermediate stations do?

Apply to the Station Master concerned Signup and view all the answers

What is the primary function of the Reservation Clerk upon receiving a telegram from an intermediate station?

Enter necessary particulars in the reservation register Signup and view all the answers

What is the purpose of indicating various quotas on each page of the reservation register?

To know the available accommodation under different categories Signup and view all the answers

Who should be consulted for augmenting train composition when there is excess demand?

The operating branch counterpart Signup and view all the answers

What is the minimum advance notice required for planning additional coaches on trains?

Three days Signup and view all the answers

What action should be taken when specific reserved train accommodation is fully booked?

Arrange accommodation on other suitable trains Signup and view all the answers

What should be done at the Divisional level when monitoring wait-listed passengers?

Initiate action for making additional accommodation available Signup and view all the answers

If a specific kind of train cannot augment its load, what is the preferred alternative?

Find alternative arrangements on other trains Signup and view all the answers

What does the Reservation Clerk achieve by filling in the columns for different quotas?

Ensures transparency of seat allocation Signup and view all the answers

What is required for a passenger to be permitted to entrain from a different station than the one where the ticket was purchased?

The request must be made in writing at least 24 hours in advance. Signup and view all the answers

What happens if a passenger claims a refund for the portion of the journey not performed after changing their boarding station?

The passenger may lose the right to the reservation. Signup and view all the answers

How are reservations for pass-holders processed if accommodation is not available?

A 'Regret slip' is issued and the passenger is wait-listed. Signup and view all the answers

What information must be noted by the Reservation Clerk on the pass for a successful reservation?

The train number and date of the reservation. Signup and view all the answers

What is expected from a pass-holder if they need to cancel a reservation due to postponement of their journey?

Present the pass at the reservation counter to have the reservation canceled. Signup and view all the answers

Which condition must NOT apply when a passenger aims to occupay accommodation from a different en route station?

The original station must be closed at the time of travel. Signup and view all the answers

What must the Reservation Clerk do if a pass-holder wishes to postpone their journey?

Cancel the entries already made on the face of the pass. Signup and view all the answers

Which of the following is NOT a step required for a successful reservation for pass-holders?

Requesting confirmation from the station manager. Signup and view all the answers

What is the final step once a change of boarding station is requested and approved?

The change of station becomes final and cannot be reversed. Signup and view all the answers

Who is responsible for entering names in the reservation register for pass-holders?

The Reservation Clerk. Signup and view all the answers

Study Notes

Reservation of Berths, Seats, and Compartments

Reservation procedures are crucial for efficient railway operations
Supervision and coordination between departments are essential
Regular checks and plans for traffic flow are important
Timely adjustments to add coaches can prevent passenger complaints

Procedures for Reservation

Detailed guidelines are provided in timetables
Advance reservations are possible for various classes
Specific reservation offices exist at some stations
At non-office stations, Ticket Collectors handle reservations

Reservations at Train Starting Stations

Passengers check availability with the Reservation Clerk
A slip is issued to the passenger from the Reservation Clerk, for purchasing tickets.
At stations without separate offices, Ticket Collectors do the same task.
Accommodation is reserved in a "first come, first served" order
Passengers waitlisted are notified through 'regret slips'
Passengers who do not show up/cancel their booking get their place to other passengers on waiting list in order
Passengers must show the ‘regret slip’ for their turn in the waiting list

Regret Slips

'Regret Slip' indicates waitlist position & date/time
'Regret Slips' should have machine numbers

Reservation Staff Advice

Passengers can be advised about alternative travel options if accommodation isn't available
Railway staff should avoid any objectionable practices

Other Important Information

Requisition forms are provided free of charge
Forms' numbering and recording process is detailed.
Waiting-list size is determined by the number of cancellations and expected additional accommodation
Reservation boards display berth/seat availability
Reservation by phone is possible for specific categories like ministers, Governors, etc.

Special Requests

Parliament members, their families have advance reservation options
Advance requests by members of parliament are confirmed in writing
Phone-based requests need written confirmation within 24 hours for MPs

Accommodation Allotment

Allotting to the waiting list, is in order 'first come, first served'
Passenger names are recorded in the reservation register
Quota display for various categories (e.g., H.O.R.) is detailed.
Displaying accommodation availability data

Test Check of Accommodation

Personnel must verify the correctness of allocation
This must be done at least monthly to avoid errors
Staff can be held responsible for mistakes
Ensuring that procedures are followed

Additional Notes

Reservation tickets are valid only for specified trains and dates
The process of recovery of cancellation fees, is detailed
Passengers can transfer the reserved tickets in some circumstances, but not in other
There could be penalties for those failing to cancel the reservation
Accommodation is allocated based on the date of request

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Description

Test your knowledge on the reservation of berths, seats, and compartments in railway operations. Understand the procedures, supervision, and methods of handling reservations at various stations. This quiz covers essential guidelines and practices for ensuring efficient passenger services.