Railway Claims Settlement Procedure

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What is the authority cited for the delegation of full powers to General Managers regarding time-barred compensation claims?

Railway Board letter No. 98/ TC-III/ 4 /Comml.Code dated 10.11.98 (correct)

ACS NO. 3

Railway Act, 1989

Railway Claims Tribunal

What is the primary directive regarding petty time-barred claims?

They should be rejected immediately. (correct)

They should be carefully considered for potential settlement.

They should be forwarded to the Chief Commercial Manager.

They should be settled by the General Manager.

Which individuals are authorized to re-delegate the General Manager's powers regarding suit barred claims?

Railway Claims Tribunal Judges

Financial Advisers and Chief Accounts Officers

Deputy Financial Advisers and Chief Accounts Officers

Chief Commercial Managers and Deputy Chief Commercial Managers (correct)

What is the expected outcome of settling claims strictly in accordance with the Railways Act, 1989?

Reducing the number of suits filed in the Railway Claims Tribunal. (B) Signup and view all the answers

What is the primary reason for compiling statistics of fresh suits brought against the railway?

To track the effectiveness of the railway's claim settlement process. (D) Signup and view all the answers

What type of suits are categorized under '(a)' in the statistics compilation?

Suits filed due to the non-acceptance of settlement offers. (B) Signup and view all the answers

What is the primary objective of 'minimizing litigation' in claim settlement?

To reduce the number of suits against the railway. (C) Signup and view all the answers

What is the meaning of 'repudiation' in the context of claim settlement?

The act of rejecting a claim completely. (B) Signup and view all the answers

Why is it important to obtain concurrence from Financial Advisers and Chief Accounts Officers before settling a claim?

To ensure sufficient funds are available for the settlement. (A) Signup and view all the answers

What is the primary implication of the statement 'attempt should be made to arrive at an out-of-court settlement'?

The railway is willing to negotiate with claimants to avoid litigation. (C) Signup and view all the answers

What is the maximum refund amount for overcharges that can be granted without prior certification by the Accounts Office?

Rs.2000/- (D) Signup and view all the answers

What must occur before any over-charge can be refunded due to an error in calculation?

Reweighing of the goods. (B) Signup and view all the answers

What is the time frame allowed for refunds of overcharges detected in the Accounts Office?

Six months (B) Signup and view all the answers

Who is responsible for preparing statements showing overcharges to be refunded?

Accounts Office (D) Signup and view all the answers

What condition must be met regarding unclaimed overcharges before a refund can be issued?

The identity of the party entitled to the refund must be established. (C) Signup and view all the answers

What should be examined during the 'P.L.M.' week?

Packages found defectively packed, marked or labelled (B) Signup and view all the answers

What should the Claims Office maintain regarding unconnected packages?

An up-to-date record of particulars of unconnected consignments (B) Signup and view all the answers

What action should be taken regarding unconnected packages?

Efforts must be made to connect them before disposal (A) Signup and view all the answers

What is a key focus during the 'Stop-Rough-Handling Shunting' period?

Demonstration of correct handling methods of goods (D) Signup and view all the answers

How should particulars of valuable unconnected consignments be handled?

Shared with other railways every month for connection (D) Signup and view all the answers

What is the purpose of the Card Index System mentioned in the context of unconnected consignments?

To register particulars of unconnected consignments commodity-wise (A) Signup and view all the answers

Which action should not be taken regarding claims for compensation?

Payment should be made automatically upon request (D) Signup and view all the answers

What is the maximum liability of the Railways for luggage in case of loss, destruction, or damage?

Rs. 100/- per kg (A) Signup and view all the answers

Within what timeframe must claims be preferred in writing to the Railways?

6 months (C) Signup and view all the answers

What should happen if a claim is made to a railway that is not the one handling the delivery?

It will be forwarded to the correct railway. (D) Signup and view all the answers

What must be included in the communication reporting loss or non-delivery of consignments?

Information for forwarding the claim to the destination railway (C) Signup and view all the answers

What happens to claims that are submitted after the time limit has passed?

They should be repudiated. (A) Signup and view all the answers

What is the implication of Section 106 of the Railways Act, 1989 regarding claims?

Claims are time-barred after 6 months of delivery. (C) Signup and view all the answers

How can letters reporting loss be treated under Section 106?

As notifications of claim (B) Signup and view all the answers

What amount is the maximum liability for other consignments in case of loss or damage?

Rs. 50/- per kg (A) Signup and view all the answers

If a claim is sent to a divisional office instead of the correct railway, what should be done?

It should be forwarded to the appropriate office. (C) Signup and view all the answers

What should be avoided in order to maintain efficient auction sales?

Over-centralization of sales (C) Signup and view all the answers

What is the main priority when handling unbooked articles or lost property?

To examine them without delay (D) Signup and view all the answers

What is a key action when claims for refunds of overcharges are identified?

Compile statistics for tracking (A) Signup and view all the answers

How should staff handle cases of common errors that lead to overcharges?

Issue instructions for guidance (C) Signup and view all the answers

What characterizes an 'error in classification' regarding freight charges?

Consignment is classified incorrectly for its description (C) Signup and view all the answers

What can Station Masters do in regards to refunds for 'To Pay' consignments?

Allow refunds when charges are clearly incorrect (B) Signup and view all the answers

What should be considered when selling goods to avoid congestion?

Selling at frequent intervals (B) Signup and view all the answers

What should be done if there is a ban or restriction imposed on the sale of a commodity?

Scrupulously observe the restrictions (B) Signup and view all the answers

What is the purpose of analyzing the causes of overcharges?

To reduce the number of claims and implement remedial measures (B) Signup and view all the answers

Which of the following is NOT part of the process for handling overcharges?

Refunding all charges without checks (D) Signup and view all the answers