Railways Act 1989 Claim Settlement Quiz

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Questions and Answers

What is the primary purpose of settling claims cases strictly according to the Railways Act of 1989?

To prevent the Railway Board from being held liable for unfair settlements.
To minimize the likelihood of claimants seeking legal action against the railway. (correct)
To ensure the Railway Claims Tribunal can efficiently adjudicate claims.
To standardise claims settlement procedures across all zonal railways.

In the context given, who holds the authority to settle time-barred compensation claims?

The General Managers with the concurrence of Financial Advisers and Chief Accounts Officers. (correct)
Any railway employee with the approval of the General Manager.
The Railway Board exclusively.
The Chief Commercial Managers and Deputy Chief Commercial Managers.

Which type of claims should be immediately rejected?

Claims that are considered 'petty' or insignificant. (correct)
Claims that have already been settled in a previous case.
Claims that involve personal injury or death.
Claims that exceed the monetary limit set by the Railway Board.

What are the main categories for compiling statistics on fresh suits brought against the railway?

Suits filed due to non-acceptance of repudiations, absence of a decision, and other causes. (A) Signup and view all the answers

What is the significance of the concurrence of Financial Advisers and Chief Accounts Officers (FA & CAO) in claim settlement?

To prevent financial mismanagement and overspending on claim settlements. (B) Signup and view all the answers

What is the main objective of the Railway Board in regard to claim settlement?

To settle claims promptly and fairly, minimizing litigation. (A) Signup and view all the answers

What is the purpose of gathering statistics on fresh suits against the railway?

To determine the effectiveness of the claim settlement process. (B) Signup and view all the answers

What might be the consequence of failing to settle a claim strictly according to the Railways Act of 1989?

The claimant may file a lawsuit in the Railway Claims Tribunal. (C) Signup and view all the answers

What specific instances are included in the category of suits resulting from 'non-acceptance of repudiations'?

Cases where the railway refused to acknowledge the claim and cases where the railway offered a lower settlement amount. (A) Signup and view all the answers

What is the likely outcome if a claim is considered 'petty' and rejected?

The claimant can pursue alternative legal action outside the railway system. (C) Signup and view all the answers

What is a primary objective of holding auction sales at frequent intervals?

To avoid congestion (A) Signup and view all the answers

What is required before attempting to restore lost articles found in railway vehicles?

They should be examined with responsible staff present (D) Signup and view all the answers

How should claims for refunds of overcharges be managed according to the content?

Statistics should be compiled for monitoring (D) Signup and view all the answers

What action should be taken for common errors that cause overcharges?

Issue instructions to avoid future occurrences (B) Signup and view all the answers

In which case can refunds at the time of delivery be allowed for consignments charged 'To Pay'?

When there is a clear invoicing error in rates or classification (D) Signup and view all the answers

What should be the focus of periodical meetings among Commercial Officers and Security Department Officers?

Reviewing the effectiveness of current security measures (A) Signup and view all the answers

What action should be taken if there are no improvements in areas notorious for train thefts?

Inform relevant government and police authorities (A) Signup and view all the answers

What is a necessary step to handle compensation claims effectively?

Conduct regular inspections and checks (D) Signup and view all the answers

What should be done to ensure the security of valuable consignments when passing through theft-prone areas?

Employ suitable locking devices and proper rivetting of wagons (D) Signup and view all the answers

Which of the following best describes the approach to analyzing compensation claims?

Determine specific faults and fix responsibilities (D) Signup and view all the answers

What should happen to those found negligent in the context of compensation claims?

Suitable deterrent action should be taken against them (C) Signup and view all the answers

What initiative should be periodically held to improve handling practices?

Hold 'Pack, Label, Mark' weeks and 'Stop-Rough-Handling Shunting' weeks (C) Signup and view all the answers

What is the primary goal of organizing Claims and Refunds Branches?

To ensure prompt settlement of claims and minimize future claims. (A) Signup and view all the answers

What specific actions are required to be taken for the prevention of claims?

All of the above. (D) Signup and view all the answers

What authority does the Chief Commercial Manager in the HAG (Higher Administrative Grade) have regarding compensation claims?

Authority to settle claims up to Rs. 4,00,000/-. (A) Signup and view all the answers

What is the primary source of information for determining the monetary power of different authorities in settling compensation claims?

The Railway Board letter dated 29-6-2001. (B) Signup and view all the answers

What is the frequency and what information should be sent to the Railway Board regarding claim settlement?

Monthly reports on new claims, suits, and pending cases compared to targets. (B) Signup and view all the answers

How does the text recommend dealing with the causes of claims?

By identifying the root causes and addressing them proactively. (D) Signup and view all the answers

What is the primary purpose of gathering statistics on claims and suits against the railway?

To identify trends and improve claim prevention strategies. (A) Signup and view all the answers

What is the maximum amount a Claims Inspector or Station Master can settle for claims on consignments booked at Railway Risk?

Rs. 400 (C) Signup and view all the answers

What is the primary reason for implementing frequent auction sales?

To minimize congestion within the goods handling facilities (D) Signup and view all the answers

What is required for the settlement of claims according to Railway policy?

Claims should not be repudiated except on adequate grounds. (C) Signup and view all the answers

Which of the following is NOT considered an error leading to overcharges in freight charges 'To Pay' consignments?

An error in the invoice's description of the consignment, which does not match the actual goods received (D) Signup and view all the answers

What must be displayed prominently at stations regarding claims?

Names of authorized officials and stations (C) Signup and view all the answers

What specific action should be taken to prevent the recurrence of common errors that cause overcharges?

Issue clear instructions to guide staff and reduce the occurrence of such errors (A) Signup and view all the answers

Which section of the Railways Act, 1989 is referenced for declaring the value of consignments?

Section 103 (B) Signup and view all the answers

Regarding lost property found on railway premises, what is the initial step before attempting to restore articles to their owners?

Examine the lost articles carefully in the presence of responsible staff to initiate the restoration process (C) Signup and view all the answers

What must a paying official verify before making a payment for claims?

Damage was reported during unloading (C) Signup and view all the answers

What is the primary purpose of maintaining statistics on claims for refunds of overcharges?

To identify patterns and trends in overcharging errors and implement corrective measures (A) Signup and view all the answers

What charge must be paid for declaring a consignment value over Rs. 100 per kg for luggage?

Prescribed percentage charge (A) Signup and view all the answers

In the case of claims being made, what is the primary reason for withholding payment?

If protection under the Railways Act applies (B) Signup and view all the answers

What is the procedure for submitting monthly statements to the Central Claims Office?

Precise instructions should be followed (C) Signup and view all the answers

Which item is NOT mentioned as part of displaying notices for claims at railway stations?

Amount of claims pending (B) Signup and view all the answers

What is required of persons booking consignments according to the provisions provided?

They need to declare the value in writing (C) Signup and view all the answers

What is the maximum period to settle claims for non-delivery of wagons or complete consignments?

6 months (B) Signup and view all the answers

What should be done if a claim older than the specified targets is pending?

Report the number of pending claims to the Railway Board (C) Signup and view all the answers

Who should the General Manager authorise to receive notices of claims?

Specified Officers (B) Signup and view all the answers

What is the maximum period to settle claims for partial non-delivery of complete packages?

4 months (C) Signup and view all the answers

Claims valuing up to what amount should be settled without waiting for fixation of Inter-Railway liability?

Rs.25,000/- (D) Signup and view all the answers

What type of check is required for claims valued at Rs.25,000/- and above?

Prior Accounts check (C) Signup and view all the answers

What is the stipulated time for acknowledging all claims?

Promptly (A) Signup and view all the answers

Notices served to which officers are treated as equivalent to notice to the Railway Administration?

Specified Officers (C) Signup and view all the answers

What type of data should be compiled to keep a constant watch over compensation claims?

Statistical data (B) Signup and view all the answers

What are the General Managers of Zonal Railways authorized to do in regard to suit-barred claims for compensation?

Settle the claims with full authority and potentially re-delegate their powers. (B) Signup and view all the answers

What is the primary objective of minimizing litigation in the context of compensation claims?

To reduce the financial burden on the railway from paying out settlements and legal fees. (D) Signup and view all the answers

Why is it crucial to settle claims cases strictly in accordance with the Railways Act of 1989?

To prevent unnecessary legal challenges from claimants. (D) Signup and view all the answers

What is the significance of compiling statistics on fresh suits brought against the railway?

To identify and address specific areas of improvement in claim handling. (B) Signup and view all the answers

Which of the following is NOT a category under which statistics on fresh suits are compiled?

Suits resulting from fraudulent claim submissions. (B) Signup and view all the answers

What is the role of Financial Advisers and Chief Accounts Officers (FA & CAO) in claim settlement?

To concur with the General Manager for each case's decision. (E) Signup and view all the answers

What is the recommended course of action for 'petty' time-barred claims?

They should be rejected immediately. (B) Signup and view all the answers

What should the railway aim to achieve by minimizing litigation?

Reducing the financial burden associated with legal disputes. (D) Signup and view all the answers

What is the significance of the Railways Act of 1989 in settling claims cases?

It provides a legal framework for handling claim-related disputes. (B) Signup and view all the answers

Which of the following is NOT a key aspect of managing compensation claims according to the content?

Prioritizing the swift settlement of all claims, regardless of their merit. (E) Signup and view all the answers

What is the maximum amount that Station Masters can settle for claims on consignments booked at Railway Risk?

Rs. 400 (B) Signup and view all the answers

What specific action should be taken to inform the public about the provisions of Section 103 of the Railways Act, 1989?

Display a notice in bold format at luggage, parcels, and goods offices. (A) Signup and view all the answers

What information should be publicly announced, apart from the names of authorized officials and stations?

The total amount of claims settled by each station. (A) Signup and view all the answers

What is the significance of the prescribed percentage change for declaring the value of consignments?

It determines the amount of compensation payable in case of loss or damage. (D) Signup and view all the answers

What is the primary reason for ensuring that staff responsibility for loss or damage is fixed?

To establish accountability and deter negligence. (A) Signup and view all the answers

Which document should be referred to for understanding the legal framework for claim settlement?

The Indian Railways Act, 1989 (B) Signup and view all the answers

What is the purpose of the monthly statements to be submitted to the Central Claims Office?

To ensure transparency and accountability in claim management. (C) Signup and view all the answers

What should be the main focus of the monthly statements submitted to the Central Claims Office?

The specific details of each claim, including the nature of loss. (A) Signup and view all the answers

What is the objective of the "P.L.M." week?

To reduce the number of claims for compensation by improving packaging. (B) Signup and view all the answers

How should unconnected consignments lying at stations be handled?

They should be stored in a secure location and efforts made to locate the owner. (B) Signup and view all the answers

What is the purpose of exchanging particulars of valuable unconnected consignments with other railways?

To facilitate the faster return of valuable lost packages. (C) Signup and view all the answers

How should claims for compensation for a complete lost package be handled?

They should be reviewed and processed only after referring to the details of unconnected consignments. (C) Signup and view all the answers

What role does the Claims Office play in the handling of unconnected packages?

They maintain records of all lost or damaged packages, including unconnected ones. (A) Signup and view all the answers

What is the significance of the "Stop-Rough-Handling Shunting" weeks?

They are a period for training railway staff on proper handling of goods at shunting yards. (C) Signup and view all the answers

How are unconnected wagon load consignments traced?

By tracking the movement records of the wagon through the I.R.C.A. (C) Signup and view all the answers

What is the purpose of comparing statistics compiled during the "P.L.M." week with previous results?

To assess the effectiveness of the publicity campaign and training programs. (A) Signup and view all the answers

What should be the primary focus of the "P.L.M." week?

Creating awareness about proper packaging techniques. (B) Signup and view all the answers

Flashcards

Close Liaison

Continuous communication among Commercial Officers and Security personnel.

Periodic Meetings

Regular gatherings to review effectiveness of safety measures.