6 Questions
Which characteristic of a tourism service worker refers to intense or eager pleasure?
Enthusiasm
What is the term for the creator or user of a service in service design?
People
What do innovations in an organization involve?
Service Improvement
What is the term for the created visual expectation of the product and service by every stakeholder?
Evidential
What is the term that refers to the idea that people are driven to achieve their end and satisfy their needs?
Motivation
What is the term for the process and task of identifying, investigating, and hiring the best possible candidates?
Recruitment
Test your knowledge on the characteristics and components of quality service and management in the tourism industry. This quiz covers topics such as enthusiasm, people in service design, service improvement, and more. Challenge yourself and see how well you understand the key concepts in this field.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
