Quality Service and Management in Tourism
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Questions and Answers

Which characteristic of a tourism service worker refers to intense or eager pleasure?

  • People
  • Evidential
  • Enthusiasm (correct)
  • Motivation
  • What is the term for the creator or user of a service in service design?

  • Evidential
  • People (correct)
  • Enthusiasm
  • Motivation
  • What do innovations in an organization involve?

  • Enthusiasm
  • Service Improvement (correct)
  • Motivation
  • Evidential
  • What is the term for the created visual expectation of the product and service by every stakeholder?

    <p>Evidential</p> Signup and view all the answers

    What is the term that refers to the idea that people are driven to achieve their end and satisfy their needs?

    <p>Motivation</p> Signup and view all the answers

    What is the term for the process and task of identifying, investigating, and hiring the best possible candidates?

    <p>Recruitment</p> Signup and view all the answers

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