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Customer Service and Quality Management Quiz

5 Questions

1 Views

Customer Service and Quality Management Quiz

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Questions and Answers

Which industry does this module focus on?

Healthcare

Education

Hospitality and Tourism (correct)

Finance

What is one of the current challenges in customer service?

Addressing solutions for customer expectations

Solving different situations concerning customer expectations

Identifying quality standards

Solving conflicts in customer expectations (correct)

What is the aim of this module?

To enable students to identify and assess the quality management process and customer service (correct)

To teach students about healthcare and its challenges

To discuss financial management in various industries

To provide an overview of the education system

What is the title of Lesson #5?

<p>Quality Standards (B)</p> Signup and view all the answers

What does the hospitality and tourism industry showcase?

<p>The culture of the community (A)</p> Signup and view all the answers