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Questions and Answers
Which industry does this module focus on?
Which industry does this module focus on?
- Healthcare
- Education
- Hospitality and Tourism (correct)
- Finance
What is one of the current challenges in customer service?
What is one of the current challenges in customer service?
- Addressing solutions for customer expectations
- Solving different situations concerning customer expectations
- Identifying quality standards
- Solving conflicts in customer expectations (correct)
What is the aim of this module?
What is the aim of this module?
- To enable students to identify and assess the quality management process and customer service (correct)
- To teach students about healthcare and its challenges
- To discuss financial management in various industries
- To provide an overview of the education system
What is the title of Lesson #5?
What is the title of Lesson #5?
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What does the hospitality and tourism industry showcase?
What does the hospitality and tourism industry showcase?
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