Quality Management for Organizational Excellence

<p>Fostering open communication (D)</p> Signup and view all the answers

<p>Establishing clear roles and responsibilities (A)</p> Signup and view all the answers

<p>Continuous improvement is essential (B)</p> Signup and view all the answers

<p>Increasing lead times for production (D)</p> Signup and view all the answers

<p>To compare practices against the best in the industry (D)</p> Signup and view all the answers

<p>To achieve organizational excellence (D)</p> Signup and view all the answers

<p>It enhances customer loyalty and market position. (A)</p> Signup and view all the answers

<p>Transparency in processes and operations (D)</p> Signup and view all the answers

<p>Encouraging continuous improvement and accountability (D)</p> Signup and view all the answers

<p>Creating effective planning and execution processes (A)</p> Signup and view all the answers

<p>It contributes to customer retention and loyalty. (C)</p> Signup and view all the answers

<p>Developing trust and collaborative goals (B)</p> Signup and view all the answers

<p>Maintaining consistent quality and service (A)</p> Signup and view all the answers

<p>Those who make things happen, those who observe events, and those who analyze outcomes. (D)</p> Signup and view all the answers

<p>Perceived quality based on criteria affects purchasing decisions. (D)</p> Signup and view all the answers

<p>Using specific criteria that reflect personal expectations. (A)</p> Signup and view all the answers

<p>In the late 1980s and early 1990s. (D)</p> Signup and view all the answers

<p>Advertising expenditure. (A)</p> Signup and view all the answers

<p>Adherence to strict hierarchical structure. (A)</p> Signup and view all the answers

<p>Consumers' subjective feelings about quality are significant. (D)</p> Signup and view all the answers

<p>Emphasis on technological advancements and adaptability. (D)</p> Signup and view all the answers

Giving employees the authority to take ownership of their work, make decisions and solve problems, and contribute to the organization's success.

The ability to guide and motivate individuals and teams through periods of transformation and adaptation to achieve organizational goals.

The process of creating a cohesive group of individuals with shared goals, effective communication, and mutual trust to improve performance.

Clear, concise, and respectful exchange of information that ensures understanding between individuals and teams.

The process of providing employees with the knowledge, skills, and abilities to enhance their performance and contribute to organizational goals.

A globally recognized quality management system standard that outlines requirements for organizations to demonstrate their ability to consistently provide products and services that meet customer needs.

A management philosophy and set of practices focused on continuous improvement, customer satisfaction, and achieving excellence in all aspects of an organization.

A systematic process of identifying, analyzing, and resolving problems to improve efficiency, effectiveness, and customer satisfaction.

The process of ensuring products and services consistently meet pre-defined standards, aiming for customer satisfaction and continual improvement.

A holistic philosophy focused on achieving excellence throughout the entire organization by consistently meeting and exceeding customer expectations.

Quality can be seen from both a product perspective, focusing on features and performance, and a customer perspective, emphasizing satisfaction and value.

These include customer focus, continuous improvement, employee involvement, and a strong commitment to leadership.

Individuals and companies that pioneered the adoption and implementation of total quality management philosophies.

Factors that contribute to the effectiveness of a total quality management system, such as strong leadership, clear communication, and a culture of continuous learning.

The evolving landscape of quality management, adapting to new technologies, changing customer expectations, and evolving business models.

Independent assessments and recognitions that demonstrate a company's commitment to quality, such as ISO 9001.

A philosophy and approach to management that aims to achieve long-term success through customer satisfaction. This is done by constantly improving the quality of products, services, and processes.

Companies must constantly improve their quality to compete in the global market. This includes achieving lower costs, better products, and faster delivery times.

Ethical considerations are crucial within quality management. Businesses must prioritize ethical choices in all aspects of their operations, including quality, environment, and social impact.

A shared set of values and beliefs that prioritize quality in all aspects of the organization. It's about everyone understanding and embracing the importance of quality.

A process of planning and executing actions to achieve long-term success for the organization. It involves defining the organization's vision and goals, then developing strategies to achieve them.

Collaboration with other companies to achieve mutual benefits. This can include joint ventures, sharing resources, and developing new products together.

Building lasting relationships with customers by consistently meeting or exceeding their expectations. This can be achieved through providing excellent products, services, and overall experience.