Total Quality Management in Tata Steel
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Questions and Answers

What is the primary focus of the PDCA cycle?

  • Initiating new projects
  • Continuous improvement (correct)
  • Monitoring compliance
  • Sustaining existing processes

    • Which committee is responsible for overseeing quality, safety, and environmental standards at the apex level?

  • Central TQM
  • Joint Works Quality Committee
  • Apex Review (correct)
  • TQM Councils

    • What is one of the key deliverables related to the governance mechanisms in Total Quality Management?

  • Formulating policies and guidelines for TQM methodologies (correct)
  • Building external partnerships
  • Creating new marketing strategies
  • Investing in technology upgrades

    • Who chairs the Divisional Reviews within the governance mechanism?

    <p>Vice Presidents</p> Signup and view all the answers

    What role do suggestion boxes play in the governance structure?

    <p>They provide a platform for innovative ideas and feedback</p> Signup and view all the answers

    What does the SDCA cycle primarily focus on?

    <p>Sustaining improvements</p> Signup and view all the answers

    Which of the following is NOT a part of the governance mechanism's structure?

    <p>Enterprise Risk Management Committee</p> Signup and view all the answers

    How is progress monitored in relation to TQM plans and activities?

    <p>Through departmental reviews and meetings</p> Signup and view all the answers

    What does Total Quality Management (TQM) primarily aim to achieve within an organization?

    <p>To provide a level of quality that satisfies customers at the appropriate time and price</p> Signup and view all the answers

    Which of the following statements best describes the essence of Total Quality Management?

    <p>It is a management philosophy requiring full organizational commitment.</p> Signup and view all the answers

    What does Philip Crosby imply about Quality in his definition?

    <p>Quality emerges from a well-structured cultural environment.</p> Signup and view all the answers

    In the context of TQM, why is it stated that the system cannot be 'cherry-picked'?

    <p>All elements work together to create a cohesive system.</p> Signup and view all the answers

    Which of the following is NOT a characteristic of Total Quality Management?

    <p>It relies solely on quantitative metrics for evaluation.</p> Signup and view all the answers

    What significant change in production did Tata Steel India experience from 2015 to 2023?

    <p>A significant increase in crude steel production from 9.97 million tons to 19.9 million tons.</p> Signup and view all the answers

    What does the increasing number of Steel Processing Centres (SPCs) from 2015 to 2023 indicate about Tata Steel India's strategy?

    <p>An effort to address emerging requirements and market demands.</p> Signup and view all the answers

    Which statement reflects the idea that TQM is an entire management system?

    <p>TQM integrates philosophy, principles, methods, and tools into a cohesive approach.</p> Signup and view all the answers

    What is the primary role of Peeyush Gupta in Tata Steel India's TQM organizational structure?

    <p>VP TQM, GSP and Supply Chain</p> Signup and view all the answers

    Which initiative is specifically focused on driving improvements through daily management at Tata Steel?

    <p>Total Productive Maintenance</p> Signup and view all the answers

    Who is responsible for the implementation of Quality Assurance requirements across the value chain?

    <p>Suresh Chandra</p> Signup and view all the answers

    Which of the following methodologies falls under the domain of employee involvement initiatives within TQM?

    <p>Total Productive Maintenance</p> Signup and view all the answers

    Which role is directly involved in the driving of Tata Education Excellence Programme (TEEP)?

    <p>Head TQM and CQA - BE &amp; Strategy</p> Signup and view all the answers

    Which of the following models emphasizes the importance of innovation management at Tata Steel?

    <p>Data &amp; Analytics Target Operating Model</p> Signup and view all the answers

    What responsibility does Ajinkya Valasani hold within the TQM organizational structure?

    <p>Deployment of TQM at Tata Steel Khopoli</p> Signup and view all the answers

    Which initiative is characterized as the 'Aspirational Initiative to Retain Excellence'?

    <p>Tata Business Excellence Model</p> Signup and view all the answers

    What is the primary focus of the Quality Circles mentioned in the content?

    <p>Identifying and solving local problems</p> Signup and view all the answers

    Which of the following roles has the most significant involvement in the TQM deployment framework within organizations?

    <p>Improvement Managers</p> Signup and view all the answers

    What is one of the Key Performance Indicators (KPI) related to employee involvement in the TQM framework?

    <p>Overall % Employee Involvement</p> Signup and view all the answers

    What characterizes the team-based activities within the KPI framework?

    <p>Structured around pre-defined company themes</p> Signup and view all the answers

    What is the role of 'TPM Circles' mentioned in the framework for people involvement?

    <p>To focus on employee development</p> Signup and view all the answers

    Which of the following options represents a temporary team in the context of the TQM framework?

    <p>Task Forces</p> Signup and view all the answers

    How are individual innovative suggestions from employees typically handled in the TQM framework?

    <p>Implemented by management after review</p> Signup and view all the answers

    What is a KPI related to the effectiveness of suggestions made by employees in the TQM framework?

    <p>No. of Suggestions Implemented/Employee</p> Signup and view all the answers

    Which program was launched to enhance EBITDA improvement through focused efforts?

    <p>Shikhar25</p> Signup and view all the answers

    What is a key feature of the Total Operational Performance (TOP) initiative?

    <p>Measuring effectiveness through TBEM</p> Signup and view all the answers

    Which initiative emphasizes a cross-functional approach to problem-solving?

    <p>KVHS</p> Signup and view all the answers

    What was the primary goal of the introduction of the Tata Business Excellence Model?

    <p>Operational excellence</p> Signup and view all the answers

    The Deming Grand Prize is awarded for excellence in which field?

    <p>Quality management</p> Signup and view all the answers

    In which period was the modernization mindset primarily emphasized?

    <p>1997 - 2004</p> Signup and view all the answers

    What does 'StepUP' signify in the context of TQM practices?

    <p>Internal talent marketplace</p> Signup and view all the answers

    Which methodology focuses on the principles of Six Sigma?

    <p>ASPIRE</p> Signup and view all the answers

    Which of the following was introduced to enhance the quality of customer experience?

    <p>Digital Value Acceleration</p> Signup and view all the answers

    What represents a method for discovery of value through TQM practices?

    <p>Value Engineering</p> Signup and view all the answers

    Which award recognizes the best integrated steel plant multiple times?

    <p>PM's Trophy</p> Signup and view all the answers

    Which approach focuses on creating awareness to delight customers?

    <p>RVM</p> Signup and view all the answers

    Which strategy was employed for promoting market-led innovation?

    <p>Innovent</p> Signup and view all the answers

    What is the focus of the integrated TQM framework?

    <p>Holistic quality management</p> Signup and view all the answers

    Study Notes

    Quality is a Cultural Environment

    • Quality is the result of a carefully constructed cultural environment.
    • Total Quality Management (TQM) can help to create such a cultural environment.

    TQM Definition

    • TQM is a set of systematic activities carried out by the entire organization.
    • The goal is to efficiently and effectively achieve company objectives.
    • The focus is on providing products and services that meet customer expectations at the right time and price.
    • TQM is not a program or model that can be bought, it's a management system encompassing philosophies, principles, methods, and tools.
    • Implementing methods without understanding the philosophy or tools without principles will lead to failure.
    • TQM must be implemented as a whole, not in parts.

    Quality in Tata Steel India

    • Steel production at Tata Steel India has doubled from 9.97 MnT in 2015 to 19.9 MnT in 2023.
    • The number of dealers has also doubled, going from 10,991 in 2015 to 20,478 in 2023.
    • The number of Steel Processing Centres has tripled, from 12 in 2015 to 40 in 2023.
    • Lack of stability in the supply chain can negatively impact the improvement cycle.

    PDCA and SDCA Models

    • The PDCA model is an improvement wheel, while the SDCA is a sustenance wheel.

    Continual Improvement through PDCA

    • The PDCA cycle includes the following stages:
      • Plan: Define the problem, set goals.
      • Do: Implement the plan.
      • Check: Evaluate the results.
      • Act: Take action to improve the process.

    TQM Governance Mechanism

    • Tata Steel has a hierarchical governance structure for TQM:
      • Apex Review: Chaired by CEO&MD, focus on quality, safety, environment.
      • Divisional Reviews: Chaired by Vice Presidents, focus on TQM councils.
      • Departmental Reviews: Chaired by Chiefs, focus on CAT/MR.
      • Joint Committees of Union & Management: Focus on joint works quality.
      • Suggestion Box Committee: Focus on employee suggestions.
    • Key deliverables of the governance mechanism include:
      • Formulation of TQM policies and guidelines.
      • Review of TQM practices and improvement projects.
      • Prioritization of focus areas.
      • Allocation of resources.
      • Cross-functional approach to problem-solving.

    Triggers for Change and TQM response

    • Triggers for change:
      • Resilience, Resolution.
      • Agility.
      • Seeking world-class standards.
      • Global outlook and growth.
      • Cost competitiveness.
      • Modernization of mind.
      • Standardization.
    • TQM Response:
      • 2022 and beyond: Synergized Excellence, Benchmark leader.
      • 2019 and beyond: StepUP (internal talent marketplace), Open Innovation, Digital Value Acceleration, Innovent.
      • 2015, 2018: Enhancing customer experience, Industry leader.
      • 2009 - 2018: Shikhar25 (accelerating EBITDA improvement), Corporate Quality Assurance, Value discovery through digital and innovation, Deming Grand Prize (DGP) 2012.
      • 2005-2008: KVHS (a focused problem-solving approach), Codifying the Tata Steel way, Deming Application Prize (DAP) 2008.
      • 2005-2004: ASPIRE- 6Sigma, Total Operational Performance (TOP), Development, Leadership in Excellence, 2004.
      • 1997 - 2004: Measuring effectiveness through TBEM, Operational efficiency, JRD QV Award 2000.
      • 1992 - 1996: Quality Projects, TPM, Value Engineering, Employee involvement, Value chain focus, PM’s Trophy.
      • 1988 - 1991: ISO systems, Quality Circles, Improvement Projects, Awareness, 13 times best integrated steel plant & 11 times trophy.

    Tata Steel India: TQM Organizational Structure

    • Peeyush Gupta is the VP TQM, GSP, and Supply Chain.
    • Tripti Srivastava is the Chief TQM & CQA.
    • Suresh Valasani is the Head TQM, TSM.
    • Ajinkya Vikas Deo is the Head TQM & CQA - TSK.
    • Ankur Gandotra is the Head TQM - BE & Strategy.
    • Avinash Kumar is the Head TQM- Analytics, Learning & Innovation.
    • Nidhi Basu Mishra is the Head CQA.
    • Divyanshu Srivastava is the Head TQM – DM, QMS & Empl.Engagement.

    Framework for People Involvement

    • Three types of activities implemented to boost employee involvement:
      • SGA (Suggestion & Grievances Action): Team-based, focuses on local function-based problems.
      • MASS (Management Action for Suggestion & Solution): Team-based, implements ideas provided by management through SGA circles.
      • Suggestion Box: Focuses on individual employee contributions, implemented by management.
    • KPIs for Employee Involvement:
      • Overall % Employee Involvement
      • No.of Suggestions generated/ employee
      • No.of Suggestion Implemented/ Employee
      • % Active Circles
      • No.of Kaizens/ Circle
      • % ideas implemented
    • Permanent teams like Quality Circles and TPM Circles help drive employee engagement, while temporary teams formed as task forces are cross-functional in nature.

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    TQM Overview PDF

    Description

    Explore the principles and implementation of Total Quality Management (TQM) and its impact on organizational culture. Learn how TQM contributes to efficiency, customer satisfaction, and growth, with a specific focus on Tata Steel's impressive production and dealer network expansion. This quiz delves into the philosophy and tools associated with TQM to achieve sustainable quality improvement.

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