Quality Dimensions of Product Quality Quiz

Performance = Consists of the primary operating characteristics of a product Features = Added characteristics that boost the attraction of the product or service to the user Reliability = Likelihood that a product will not fail within a particular time period Mean time between failures (MTBF) = Average time elapsed from one failure to the next

Primary operating characteristics of a product = Performance Added characteristics that boost product attraction = Features Likelihood that a product won't fail within time period = Reliability Average time elapsed from one failure to the next = Mean time between failures (MTBF)

Performance = Product doing its intended job Features = Enhancing the attraction of the product or service Reliability = Product not failing within a specific time period Mean time between failures (MTBF) = Average time between product failures

<p>Durability = Measures how much use a person gets from a product before it breaks down Conformance = To what extent a product's design and operating characteristics meet established standards Serviceability = Involves customer ease of obtaining repair service Perceived Quality = Quality recognized by customers via the look, touch, and feel of the product or service</p> Signup and view all the answers

<p>Vibration Stress Screening = Used to test a sample or model of volume production to improve product design Shock Test = Replicates events to determine if structures can withstand sudden applied forces Climatic Test = Makes use of an environmental test chamber to artificially replicate conditions products might be exposed to Vibration Test = Testing used to improve product design by eliminating faulty units and approving good units</p> Signup and view all the answers

<p>Characteristics like size, shape, materials, and functionalities = Features Key element for users needing a product to work without failures = Reliability Average time elapsed from one failure to the next = Mean time between failures (MTBF) Basis of disagreement between customers and suppliers = Performance</p> Signup and view all the answers

<p>Aesthetics = Refers to how a product looks, feels, sounds, tastes, or smells Dimension of Service Quality = Evaluation of service quality based on customer contentment and performance vs. expectations Failure Rate = Frequency with which a component fails, expressed in failures per unit of time Tangibles = Physical evidence of a service experience felt by customers</p> Signup and view all the answers

<p>Performance = Primary operating characteristics of a product Features = Added characteristics that enhance product attraction Reliability = Likelihood of product not failing within a specific time period Mean time between failures (MTBF) = Average time elapsed from one failure to the next</p> Signup and view all the answers

<p>Lambda (À) = Denotes the failure rate of a system in terms of frequency of component failures per unit time Quality of Conformance = Measured within an acceptable tolerance range to determine how well a product's design meets standards Quality of Perceived Quality = Customer's perception of reliability, robustness, and craftsmanship invested in a product's manufacture Life Cycle Dependence = The variation in failure rate depending on the age or life cycle stage of a system</p> Signup and view all the answers

<p>Vibration Stress Screening = Assessment of the response to physical and climatic hazards during the operational life of a product Serviceability = Involves customer ease in obtaining repair services and speed of putting a product back into service when it breaks down Aesthetics = Factors like balance, color, movement, shape, and visual weight that contribute to how a product looks and feels Conformance = Measurement of how well a product's design and operating characteristics align with established standards</p> Signup and view all the answers