10 Questions
The failure rate is the frequency with which a component fails, expressed in ______ per unit of time.
failures
Quality of conformance is measured within an acceptable ______ range.
tolerance
Durability is a measure of how much use a person gets from a product before it ______ down.
breaks
Serviceability involves the customer ease of obtaining repair ______.
service
Aesthetic means how the product looks, feels, sounds, tastes, or ______.
smells
Performance consists of the primary operating characteristics of a product. Performance is regularly a basis of disagreement between customers and ______.
suppliers
Features are added characteristics that boost the attraction of the product or service to the user. They are all the qualities and characteristics of a product, like its size, shape, materials, and its functionalities, and ______.
capabilities
Reliability is the likelihood that a product will not fail within a particular time period. This is a key element for users who need the product to work with no ______.
failures
Mean time between failures (MTBF) is literally the average time elapsed from one failure to the next. Usually, people think of it as the average time that something works until it fails and needs to be repaired ______.
again
Understanding the trade-offs preferred by customers among these dimensions can help build a competitive ______.
advantage
Explore the strategic and quality dimensions of product quality as developed by David Garvin from Harvard Business School. Dive into the different dimensions such as performance, features, conformance, durability, and serviceability to understand their importance in building a competitive advantage.
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