Strategic Quality Dimensions: Product Quality Quiz
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Questions and Answers

The failure rate is the frequency with which a component fails, expressed in ______ per unit of time.

failures

Quality of conformance is measured within an acceptable ______ range.

tolerance

Durability is a measure of how much use a person gets from a product before it ______ down.

breaks

Serviceability involves the customer ease of obtaining repair ______.

<p>service</p> Signup and view all the answers

Aesthetic means how the product looks, feels, sounds, tastes, or ______.

<p>smells</p> Signup and view all the answers

Performance consists of the primary operating characteristics of a product. Performance is regularly a basis of disagreement between customers and ______.

<p>suppliers</p> Signup and view all the answers

Features are added characteristics that boost the attraction of the product or service to the user. They are all the qualities and characteristics of a product, like its size, shape, materials, and its functionalities, and ______.

<p>capabilities</p> Signup and view all the answers

Reliability is the likelihood that a product will not fail within a particular time period. This is a key element for users who need the product to work with no ______.

<p>failures</p> Signup and view all the answers

Mean time between failures (MTBF) is literally the average time elapsed from one failure to the next. Usually, people think of it as the average time that something works until it fails and needs to be repaired ______.

<p>again</p> Signup and view all the answers

Understanding the trade-offs preferred by customers among these dimensions can help build a competitive ______.

<p>advantage</p> Signup and view all the answers

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