Podcast
Questions and Answers
What should be raised if there is unruly behavior on board?
What should be raised if there is unruly behavior on board?
A passenger can wear rose gold watches during their time with the airline.
A passenger can wear rose gold watches during their time with the airline.
False
What is the maximum allowable delay in minutes for a flight to be considered on-time within the target?
What is the maximum allowable delay in minutes for a flight to be considered on-time within the target?
15 minutes
Ground safety e-report must be raised if a prohibited DG item is __________ at the time of check-in.
Ground safety e-report must be raised if a prohibited DG item is __________ at the time of check-in.
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Match the types of gates with their descriptions:
Match the types of gates with their descriptions:
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Which of the following is NOT a commonly used delay code?
Which of the following is NOT a commonly used delay code?
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Contact gates include both A and B concourses.
Contact gates include both A and B concourses.
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Name one accessory that is permissible for female employees to wear.
Name one accessory that is permissible for female employees to wear.
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Passengers who require special assistance may be eligible for __________.
Passengers who require special assistance may be eligible for __________.
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Match the terms with their definitions:
Match the terms with their definitions:
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Which delay code is used for operational control delays initiated by IOC?
Which delay code is used for operational control delays initiated by IOC?
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A passenger can bring spare batteries in their handbag.
A passenger can bring spare batteries in their handbag.
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What is the total number of MAGS Gates?
What is the total number of MAGS Gates?
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The maximum size for a ring that can be worn is __________ cm in width.
The maximum size for a ring that can be worn is __________ cm in width.
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Match the flight to the boarding time under MGT:
Match the flight to the boarding time under MGT:
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What document should be prepared by the DM on shift for unruly behavior?
What document should be prepared by the DM on shift for unruly behavior?
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Which of the following baggage allowances is correct for a Premium Class traveler?
Which of the following baggage allowances is correct for a Premium Class traveler?
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Checked baggage has maximum dimensions of 300 cms or 118 inches.
Checked baggage has maximum dimensions of 300 cms or 118 inches.
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What is the maximum liability of interim baggage compensation for Economy Class passengers?
What is the maximum liability of interim baggage compensation for Economy Class passengers?
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The organization responsible for passenger information systems is called ___.
The organization responsible for passenger information systems is called ___.
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Match the following baggage codes with their meaning:
Match the following baggage codes with their meaning:
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What is the maximum number of extra seats (EXST) that can be purchased for comfort?
What is the maximum number of extra seats (EXST) that can be purchased for comfort?
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Al Mourjan Business Lounge is located at HIA.
Al Mourjan Business Lounge is located at HIA.
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What should be done if a customer in transit exceeds more than 24 hours?
What should be done if a customer in transit exceeds more than 24 hours?
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The maximum allowed weight for a live animal in hold medium is ___ kgs.
The maximum allowed weight for a live animal in hold medium is ___ kgs.
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Which of these lounges is categorized as a First Class Lounge?
Which of these lounges is categorized as a First Class Lounge?
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The abbreviation WCMP refers to a Wheelchair Manual Powered option.
The abbreviation WCMP refers to a Wheelchair Manual Powered option.
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What is the acronym for the system that must report all occurrences within 12 hours?
What is the acronym for the system that must report all occurrences within 12 hours?
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The maximum allowed dimensions for an overweight bag (OBAG) is ___ cms.
The maximum allowed dimensions for an overweight bag (OBAG) is ___ cms.
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Match the following lounges with their characteristics:
Match the following lounges with their characteristics:
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Study Notes
Qatar Airways Safety E Report System
- All incidents must be reported through the Rolls Royce SMS Solution (RRSS) within 12 hours of the event.
- Report types include: Confidential, Environmental/Animal, Dangerous Goods, Ground Damage, Ground Safety Report, Hazard, Fire, Injury on Duty, Customer Incident, Security Incident, Voluntary Hazard Ereport.
- A customer in transit exceeding 24 hours requires an Incident Occurrence Reporting (IOR) to be raised, informing QR Security and Travel and Distribution- Duty Manager.
- In cases involving unruly, intoxicated passengers or smoking on board, a Preliminary Report is prepared by the Duty Manager on shift and forwarded to the HCC Duty Officer. The HCC Duty Officer then raises an RRSS report before the end of their shift.
- If a prohibited Dangerous Goods item is refused acceptance during check-in, the Check-in Duty Officer raises an RRSS report under Ground Safety Ereport.
- Permission to review CCTV is requested from the QR Security team through QRISP, with a follow-up email to qrsecuritysystems and qrsecdutymgr.
- In the event of RRSS system failure, the HCC Duty Officer on shift emails the next shift and the ground safety team.
QR Gates
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Total Contact Gates: 46
-
A Concourse: 10
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B Concourse: 10
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C Concourse: 26 (C17 & C21 are Bus Gates, C35 is for Exempted Arrivals)
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Total Remote Gates: 44
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C80-C93: 14
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C30-C43: 14
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C50-C65: 16
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MAGS Gates (Multi Aircraft Gating System): 8
- C1, C3, C6, C8, C13, C30, C31, C40
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MCT Gates: 26
- A1, A3, A4, A5, A6
- B1, B2, B3, B4
- C1 to C15, C18, C19
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A380 Gates: 5
- A3, A5, B1, B3, C12, C13
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Secondary Screening Gates (High Risk Gates): 15
- C1-C15, C18, C19
-
Self Boarding Gate (SBG): 1
- C23
Boarding Times
-
Dynamic Boarding:
- Boarding starts at D50 for Narrow Body aircraft, D65 for Wide Body aircraft.
- Coach sequence:
- Wide Body: 1st coach in 10 minutes.
- Narrow Body: 1st coach in 12 minutes.
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Passenger Embarkation - GLB Timings
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SGT (Standard Ground Time):
- A380-800: D43 (Contact & Remote)
- B777-300ER (HD): D40 (Contact & Remote)
- B787-9/A350-1000/B777-300ER (LD): D36 (Contact & Remote)
- A330/A350-900/B787-8/B777200LR: D34 (Contact & Remote)
- B737-8 / A321: D27 (Contact & Remote)
- A320: D24 (Contact & Remote)
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MGT (Minimum Ground Time):
- A380-800: D37 (Contact & Remote)
- B777-300ER (HD): D34 (Contact & Remote)
- B787-9/A350-1000/B777-300ER (LD): D31 (Contact & Remote)
- A330/A350-900/B787-8/B777200LR: D29 (Contact & Remote)
- B737-8 / A321: D24 (Contact & Remote)
- A320: D24 (Contact & Remote)
-
Delay Codes
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Corporate OTP target: 86% of flights within 15 minutes of schedule.
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Delays of 4 minutes or more are coded, including the initial 3 minutes.
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Delay code MXP should not be used.
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MPP (Delay code pending) is assigned when the delay code is unclear, and the correct code must be reported within 30 minutes of departure.
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Delay Code Categories:
- A: Airport and Government Authorities
- C: Cargo and Mail
- D: Aircraft Damage
- E: Information Technology
- F: Flight Operations and Crewing
- G: Aircraft and Ramp Handling
- P: Passenger and Baggage
- R: Reactionary, Connecting and Scheduled Delays
- T: Technical and Aircraft Equipment
- W: Weather
- M: Miscellaneous
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Most Commonly Used Delay Codes:
- ADA: Operational Restriction at Destinations
- ADD: Slot Restriction at Destination
- AMG: Aircraft Movements
- ASA: Mandatory Security- Airport Related
- DF: Damage During flight Operations
- DG: Damage dueing Ground Operations
- FC: Cabin Crew Availablity
- FF: Operational Requirements
- FS: Flight deck crew availablity
- PDA: Late Checkin
- PEC: Checkin Error
- PGO: Offloading Gate no show
- PHB: Boarding/ Embarkation- Slow due Cabin Congestion
- PHL: Pax late to Gate
- PHR: Boarding/ Reprinting of Boarding Pass due A/C Change
- PS: Passenger Convenience
- PSO: Self offload
- PSU: Offload due unruly Behavior
- PWR: Reduced Mobility/ Slow Embarkation/Disembarkation
- RA: Aircraft Rotation
- RAW: A/C from previous sector delayed due weather
- RL: Load Connection
- RLA: Awaiting pax from another QR Flight
- RLC: Awaiting Cargo
- RLO: Awaiting Pax from non QR Flight
- ROA: Operational control Delay- Requested by IOC
- TDA: Aircraft Defects
- MPP: Fincal delay code pending
- MRG: Terminal Staff shortage
- MRQ: Groung Handling Shortage
- MXP: Delay not Required to be Reported
Grooming Standards
-
Female Accessories:
- White Pearl or Yellow Gold Earrings
- Stud diameter not exceeding 1 cm.
-
Watches:
- Moderate size on the wrist.
- Straps: Black, Brown, Gold, or Silver.
- Dial: Black, Brown, Gold, or Silver, with the addition of white and grey.
- Rose Gold Watches, Digital Gadgets, Smart Watches, Calorie Count/ Health Watches are not permitted.
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Glasses:
- Plain glasses with black, brown, gold, or silver frames.
- Must be transparent when wearing contact lenses.
-
Rings:
- One ring on each hand is permitted.
- Design should be plain gold or silver single band ring not exceeding ½ cm in width.
- Not to be worn on the thumb or index finger.
- Wedding rings are permitted in addition to the two other rings allowed.
- Moderate sized stones are acceptable on the band.
Acronyms
-
FAQ:
- Vision, Mission, Values
- Number of Infants inNarrow and Wide Body Aircraft
- STCR Seating and Loading Position
- Falcon Limitations
- SBD Tagline
- SCHN/EEA/EEU (Specific Airport Codes)
- FFP Baggage Allowance
- Oneworld FQTV (Frequent Flyer)
- Student Club
- Incubator/STCR Allowance
- DHC Allowance
- LERP Reference - CDMS LERP Manual 1.1
- Weap Documentation (Weapon)
- Contact Gates
- AVIM/AVIL (Live Animals in Hold)
- Dry Ice/Ammunition/Zamzam
- SVAN (Special Assistance)
- Expectant Mothers
- STEB (Security Tamper Evident Bag)
- WCLB/WCBD/WCBW/WCMP (Wheelchair Related Codes)
- Heart Attacks: 8 Weeks (Passenger Restrictions)
- Legs in Cast: 48 Hours (Passenger Restrictions)
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Other:
- OHD, DPR, AHL (Specific Airport Codes)
- Lithium Battery Allowance
- TKT Class (Comfort, Convenience, Classic, Light)
- Baggage on Belt Premium: 8 mins, Economy: 45 mins
- Outstation Lounge: LHR, BKK, CDG, BEY, SIN
- Total Fleet, Total Destinations
- DAA Station DOH (Doha): No
- Spare Batteries in Hand Bag: YES
- Can YP (Youth Pass) Eligible for STPC (Staff Travel Program): NO
- Buddy Pass on Jump Seat: NO
- UMNR (Unaccompanied Minor) Transit Allowed 24 Hours: YES?
Qatar Airways Information
- Vision: To be a World Class Global Brand.
- Mission: Excellence in Everything we do.
- Brand Promise: A World Class International Airline offering a 5-Star Travel Experience of Exceptional Comfort and Quality.
- Values: Pride in Qatar, Customer First, Driving Excellence, Honest and Loyal, One Team.
- GREAT: Greet, Request, Explain, Anticipate, Thanks (Customer Service Standards).
- SMART: Smile, Manage, Ask, Respond, Thank (General Standards).
- QR Founded: November 22, 1993, Relaunched in 1997.
- HIA (Hamad International Airport) Opened: 30 April 2014.
- One World Alliance: Joined in 2013.
- IATA (International Air Transport Association) Founded: 19 April 1945, Headquarters: Canada.
- ICAO (International Civil Aviation Organization) Founded: 4 April 1947, Headquarters: Canada.
Skytrax Awards
-
2024:
- Airline of the Year
- World’s Best Business Class
- World’s Best Business Class Airline Lounge
- Best Airline in the Middle East
-
2023:
- World’s Best Business Class
- World’s Best Business Class Lounge (Al Mourjan Lounge)
- World’s Best Business Class Lounge Dining
- Best Airline in the Middle East
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World Best Airline: 2011, 2012, 2015, 2017, 2019, 2021, 2022.
-
QR Destinations: 160+
One World Airlines
- Alaska, American, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, Malaysian Airlines, Qantas, Qatar Airways, Royal Air Maroc, Royal Jordanian, Sri Lankan Airlines.
CDMS Versions
- GSM: QTR/GS/GSM/001 – Revision 7.1.0 (31 July 2024)
- GOM: QTR/GS/GOM/002 – Revision 6.1.0 (31 July 2024)
- DGM: QTR/DGM/001 – Revision 4.4.0 (23 July 2024)
Check-in Information
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Counters Open: 6 hours before departure.
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Counters Close: 60 minutes before departure (Y Class), 45 minutes before departure (Premium Classes).
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Web Check-in Open: 48 hours before departure.
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Web Check-in Close: 90 minutes before departure.
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Web Check-in US Open: 24 hours before departure
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Web Check-in US Close: 90 minutes before departure.
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Self Bag Drop Close: 60 minutes before departure.
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Check-in Transaction Time:
- Y Class: 2 minutes 30 seconds.
- J/F Class: 4 minutes 30 seconds.
Abbreviations & SSR Codes
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APIS: Advance Passenger Information System
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AQQ: APIS Quick Query Check
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ESTA: Electronic System for Travel Authorisation
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TCI: Through Checkin
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CBBG: Cabin Baggage
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EXST: Extra Seat
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ESIT: Economy Reserve Purchase
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WCMP: Wheelchair Manual Powered
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WCLB: Wheelchair Lithium Battery
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WCBD: Wheelchair Battery Dry
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WCBW: Wheelchair Battery Wet
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STCL: Staff Complimentary Lounge
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AOXY: Airline Provided Oxygen
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POXY: Personal Oxygen
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CRD: Child Restrain Device
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RBD: Reservation Booking Designator // Fare Family Classification
- First: F, A (Z – Rebate)
- Business: J, C, I, D, R, P (U – Rebate)
- Economy: Y, B, H, S, V, L, M, K, O, T, Q, N, W (E – Rebate, X – Miles)
EXST (Extra Seat)
- Maximum of 3 extra seats can be purchased for comfort.
- No check-in baggage allowance for EXST tickets.
CBBG (Cabin Baggage)
- Maximum of 3 seats can be purchased.
- CBBG should be a window seat.
- No check-in baggage allowance.
- Items exceeding 120 cm must be placed across more than one CBBG seat.
- Allowance: 75 kg.
ESIT (Economy Reserve Purchase)
- Maximum of 3 seats can be purchased.
- 157 document only.
- Depends on availability at check-in, up to 60 minutes before departure.
Live Animals in Hold
- AVIM: Live animal in hold, medium size - Up to 32 kg, maximum dimensions 300 cm.
- AVIL: Live animal in hold, large size – More than 32 kg, up to 75 kg, maximum dimensions 300 cm.
Sport Equipment
- SPEA: Sport equipment, 1 piece, up to 23 kg, maximum dimensions 300 cm.
- SPEB: Sport equipment, 1 piece, up to 32 kg, maximum dimensions 300 cm.
Baggage
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PDBG: Prepaid Baggage on Weight Concept
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OBAG: Overweight Bag (24 kg – 32 kg), dimensions 158 cm – 300 cm.
-
OVBG: Oversize Piece + Overweight (32 kg), dimensions 158 cm – 300 cm.
-
UPGR (Upgrade on Departure):
- Can be purchased 3 hours to 45 minutes before departure.
- 157 document only.
-
UINF (Upgrade on Departure Infant):
-
Unchecked Baggage (Hand Bag):
- Premium Class: 1 piece, 15 kg or 2 pieces, 7 kg each, dimensions 20 in x 15 in x 10 in (50 cm x 37 cm x 25 cm).
- Y Class: 1 piece, 7 kg.
-
Checked Baggage: Maximum dimensions: 300 cm or 118 in.
-
Online Excess Baggage: Can be purchased above 6 hours before departure.
FQTV Tiers (Frequent Flyer Program)
- PLAT: 600 QPoints
- GOLD: 300 QPoints
- SILV: 150 QPoints
- BURG: None
One World Tiers
- Emerald: PLAT
- Sapphire: GOLD
- Ruby: SILVER
AVIOS
- Redeemable credits earned to member account, valid for 3 years.
- Expire twice a year.
- Can be redeemed for award tickets on partner airlines.
Privilege Club Partners
- One World Airlines, Asiana, Middle East Airlines, GOL, Virgin Australia.
FQTV Allowance
- PLAT: 25 kg or 2 pieces.
- GOLD: 20 kg or 1 piece.
- SILV: 15 kg or 1 piece.
- Student Club: 10 kg or 1 piece.
- EMER: 20 kg or 1 piece.
- SAPH: 15 kg or 1 piece.
- RUBY: No extra allowance.
Self Bag Drop
- Kiosk: 28
- Bag Drop: 12
- Motto: We Facilitate, We Do Not Operate.
Lithium Batteries
-
Small: Up to 100 wh or 4 hours from STA (Standard Take-Off Time)
- Refundable Economy: 250 USD
- Refundable Premium: 500 USD
Fifth Freedom Markets
- Between Bucharest and Sofia (Refer GSM Chapter 13.8)
Interim Baggage Compensation
- F & J Class: 75 USD per day, maximum 3 days.
- Y Class: 50 USD per day, maximum 3 days.
Lounges
-
HIA Lounges (Refer to HIA Website and Lounge Manual):
- AL Safwa First Lounge (QA1)
- Al Mourjan Business Lounge – South (QA2)
- Al Mourjan Business Lounge – Garden (QA3)
- First and Business Class Arrivals Lounge – Airside (QA4)
- First and Business Class Arrival Lounge – Landside (QA5)
- Al Mourjan Business Lounge – North (QA6)
- Gold Lounge – South (FFL1)
- Platinum Lounge – South (FFL2)
- Al Maha Departure Lounge (AM1)
- Mariners Lounge (AM2)
- Al Maha Arrivals Lounge (AM3)
- Al Maha Landside Arrival Lounge (AM4)
- Silver Lounge – South (AM5)
- Al Maha Transit Lounge (SL1)
- Silver Lounge – North (SL2)
- Al Maha Transit Lounge (GL1)
- Gold Lounge – North (GL2)
- Oryx Lounge (OL1)
- Un Accompanied Minors Lounge
- VIP Lounge (VL1)
- Muzn Lounge
- Special Assistance Travellers’ Lounge
-
Outstation Lounges: LHR, BKK, CDG, BEY, SIN
Lounge Ancillary Payments (6 Hours)
-
Al Safwa: QR 600 ADT/ QR 300 CHD
-
Al Mourjan: QR 450 ADT/QR 230 CHD
-
Gold Lounge: QR 300 ADT/ QR 150 CHD
-
Silv Lounge: QR 250 ADT/ QR 130 CHD
-
Maximum Stay: 6 hours.
-
Booking: Up to 3 hours prior to departure.
-
No Privilege Pass or ID Tickets permitted for QR lounge products.
Staff Access to Lounges
-
C-Executive Level, SVP Grade 12, VP Grade 11, Senior Manager, Grade 10, FD06, JF06, JE05, FE05, and EN05.
-
Duty/Personal Travel
-
Al Safwa:
- Duty: YES
- Personal: NO
-
Al Mourjan:
- Duty: YES
- Personal: YES
-
Platinum:
- Duty: YES
- Personal: YES
-
Gold/Silver:
- Duty: YES
- Personal: YES
-
F and J Class Arrival:
- Duty: YES
- Personal: YES
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Description
This quiz covers the Qatar Airways Safety E Report System, outlining the procedures for reporting various incidents such as dangerous goods, customer incidents, and security events. It details the types of reports required and the necessary actions taken by duty managers and security personnel. Test your knowledge on the protocols and regulations involved in this crucial safety reporting system.
