Qatar Airways 2024 October Reference Guide PDF

Vision - To be a World Class Global Brand Mission - Excellence in Everything we do Brand Promise- A world Class international airline offering 5Star Travel Experience of Exceptional comfort and Quality Values - Pride in Qatar, Customer First, Driving Excellence,...

Vision - To be a World Class Global Brand Mission - Excellence in Everything we do Brand Promise- A world Class international airline offering 5Star Travel Experience of Exceptional comfort and Quality Values - Pride in Qatar, Customer First, Driving Excellence, Honest and Loyal, One Team GREAT - Greet, Request, Explain, Anticipate, Thanks SMART - Smile, Manage, Ask, Respond, Thank QR Founded - November 22 1993, Relaunched in 1997 HIA - 30 Apr 2014 One Wolrd - QR Since 2013 IATA(International Air Transport Association) Founded- 19 APR 1945 – Head Quarters -Canada ICAO(International Civil Aviation Organisation ) Founded- 4 APR 1947- Head Quarters – Canada SKYTRAX Awards The comprehensive list of awards won by Qatar Airways at the Skytrax 2024 World Airline Awards include: - Airline of the Year - World's Best Business Class - World's Best Business Class Airline Lounge - Best Airline in the Middle East 2023 Skytrax Awards -Worlds’s Best Business Class World’s Best Business class Lounge- Al Mourjan Lounge World’s Best Business Class Lounge Dining Best Airline in the Middle East World Best Airline- 2011,2012,2015,2017,2019,2021,2022 QR Destinations - 160 + Destinations One World Airlines A- Alaska, American B- British Airways C- Cathay Pacific F- Finn Airlines I- Iberia J- Japan Airlines M- Malaysian Airlines Q- Qantas, Qatar Airways R- Royal Air Maroc, Royal Jordanian S- Srilankan Airlines CDMS Versions GSM- QTR/GS/GSM/001- Revision 7.1.0 (31 Jul 2024) GOM-QTR/GS/GOM/002- Revision 6.1.0 (31 Jul 2024) DGM-QTR/DGM/001/ Revision 4.4.0 (23 Jul 2024) Checkin Information Counters Open – 6 hrs to Departure Closes- 60 Mins to Departure( Y CLS ) 45 Mins to Departure(Premium CLS ) Webckin Open – 48 Hrs Before Departure Closes – 90 Mins Before Departure Webckin US Open – 24Hrs Before Departure Closes – 90 Mins Before Departure Self Bag Drop Closes – 60 Mins Before Departure Checkin Transaction Time Y CLS -2mins 30 Secs Checkin Transaction Time J/F CLS- 4mins 30 Secs Abbrevations & SSR Codes APIS- Advance Passenger Information System AQQ- APIS Quick Query Check ESTA- Electronic System for Travel Authorisation TCI – Through Checkin CBBG- Cabin Baggage EXST – Extra Seat ESIT- Economy Reserve Purchase WCMP- Wheechair Manual Powered WCLB- Wheel Chair Lithium Battery WCBD- Wheel Chair Battery Dry WCBW- Wheel Chair Battery Wet STCL- Staff Complimentary Lounge AOXY- Airline Provided Oxygen POXY-Personal Oxygen CRD- Child Restrain Device RBD- Reservation Booking Designator // Fare Family Classification First- F,A, (Z- Rebate) Business-J,C,I,D,R,P, (U-Rebate) Economy- Y,B,H,S,V,L,M,K,O,T,Q,N,W, (E- Rebate, X- Miles) EXST Max of 3 Extra Seats Can be Purchased For Comfort No Checkin Baggage Allowance for EXST Ticket CBBG Max of 3 seats can be Purchased CBBG Should be a Window Seat No Checkin Baggage Allowance Items More than 120 Cms Must be placed Across more than one seat CBBG- Allowance 75 Kgs ESIT Max 3 Seat Purchasable 157 Document Only Depends on the Availablity at the time of Checkin upto 60 mins prior to departure Live Animal In Hold AVIM – Live animal in Hold Medium – upto 32Kgs – Max Dimensions 300 Cms AVIL - Live animal in Hold Large – more than 32kgs upto 75 Kgs – Max Dimensions 300 Cms SPEA- Sport Equip 1pcs upto 23kgs – Max dimensions 300 Cms SPEB- Sport Equip 1pcs upto 32kgs- Max Dimensions 300 Cms PDBG- Prepaid Baggage on Weight Concept OBAG- Overweight Bag 24kgs-32kgs- Dimensions 158-300 cms OVBG- Oversize Piece + Overweight 32kg- 158-300 Cms UPGR- Upgrade on Departure – Can be Purchased 3hours upto 45mins – 157 Document Only UINF- Upgrade on Departure Infant Unchecked Baggage ( Hand Bag ) Premium Class – 1PCS 15KGS or 2PCS 7KGS Each, Dimensions( 20in x 15in x 10in) (50 x 37x 25 cms) Y Class – 1PCS 7kgs Checked Baggage – Max Dimensions 300 Cms or 118 IN Online Excess Baggage – Above 6hrs can be Purchased FQTV Tiers Plat – 600 QPoints Gold- 300 Qpoints Silv- 150 QPoints Burg- None One World Tiers Emerald = Plat Sapphire = Gold Ruby = Silver AVIOS – Redeemable Credits Earned to the Member Account, Valid for 3 years, and Expire twice a Year Can be redeemed for Award tickets on Partner Airlines Privilege Club Partners One World Airlines, Asiana, Middle East, GOL, Virgin Australia FQTV Allowance PLAT- 25Kgs or 2 PCS Student Club – 10 Kgs or 1pcs GOLD- 20Kgs or 1PC SILV- 15 Kgs or 1PC EMER- 20 Kgs or 1 PC SAPH- 15Kgs or 1PC RUBY- No Extra Allowance Self Bag Drop Kiosk - 28 Bag Drop- 12 Motto- We Facilitate, We do not Operate Lithium Batteries Small- Upto 100 wh or 4hrs from STA- Refundable Economy 250 USD Refundable Premium 500USD 5th Freedom Markets – Between Bucharest and Sofia – Ref GSM Chapter 13.8 Interim Baggage Compensation F & J – 75 USD Per Day Max 3 Days Y – 50 USD Per Day Max 3 Days Lounges - ( Reffered to HIA Website and Lounge Manual ) AL Safwa First Lounge - QA1 Al Mourjan Business Lounge – South - QA2 Al Mourjan Business Lounge – Garden - QA3 First and Business Class Arrivals Lounge – Airside- QA4 First and Business Class Arrival Lounge – Landside- QA5 Al Mourjan Business Lounge –North - QA6 Gold Lounge – South - FFL1 Platinum Lounge – South - FFL2 Al Maha departure Lounge- AM1 Mariners Lounge - AM2 Al Maha Arrivals lounge- AM3 Al Maha landside arrival lounge- AM4 Silver Lounge – South - AM5 Al Maha transit Lounge-SL1 Silver Lounge – North - SL2 Al Maha Transit Lounge -GL1 Gold Lounge – North - GL2 Oryx Lounge - OL1 Un Accompanied Minors Lounge VIP Lounge - VL1 Muzn Lounge Special Assistance Travellers’ Lounge Lounges Outstation LHR, BKK, CDG, BEY, SIN Lounge Ancillary Payments (6 Hours) Al Safwa-QR600ADT/ QR 300 CHD Al Mourjan – QR450 ADT /QR 230 CHD Gold Lounge – QR300 ADT/ QR 150 CHD Silv Lounge – QR250 ADT/ QR 130 CHD Maximum Stay of 6 hours Permitted Can be booked upto 3 hrs Prior to Departure NO Privilege Pass or ID Tickets are Permitted for QR lounge Products Staff Access to Lounges C-Executive SVP Level VP Grade 11 Senior Manger, Grade Level Grade 12 10,FD06, JF06, JE05, Duty FE05 AND EN05 Travel/Personal Duty Persnl Duty Personal Duty Personal Travel Al Safwa YES NO YES NO NO NO Al Mourjan YES YES YES NO NO NO Platinum YES YES YES YES YES NO NO Gold/Silver YES YES YES YES YES YES F and J Cls Arrival YES YES YES YES YES YES Safety E Reporting https://safetyreport.qatarairways.com.qa RRSS – Rolls Royce SMS Solution All Occurence shall be reported through RRSS within 12hrs of the Incident Report Types – Confidential, Environmental/Animal, Dangerous Goods, Ground Damage, Ground safety Report, Hazard, Fire, Injury on Duty, Customer Incident, Security Incident, Voluntary Hazard Ereport In Case a customer in transit exceeds more than 24 hrs IOR ( Incident Occurrence Reporting) has to be Raised and same must be informed to QR Security and T/D- DM OHS- For QR Staff injury, safety and health concerns RRSS must be raised incase of customer offloaded after boarding the aircraft. Security E report should be raised in case of Unruly, Intox, Smoking on board. DM on Shift will prepare Preliminary report and forward it to HCC DO. HCC DO should raise RRSS prior to the end of the shift If a prohibited DG item is refused accpetance at the time of checkin RRSS under Ground safety Ereport must be raised by Checkin DO Permission to Review CCTV should be requested from QR Security team through QRISP and follow up email to qrsecuritysystems and qrsecdutymgr In case of RRSS System failure HCC DO on shift should email the next shift and ground safety team to be copied in the email GATES Total Contact Gates-46 A Concourse – 10 B Concourse – 10 C Concourse – 26 (Note: C17 and C21 are Bus Gates, C35- Only for Exempted arrival ) Total Remote Gates – 44 C80-C93 – 14 C30-C43 – 14 C50-C65 – 16 MAGS Gates- Multi Aircraft Gating System -8 C1, C3, C6, C8, C13, C30, C31, C40 MCT Gates - 26 A1,A3,A4,A5,A6 B1,B2,B3,B4 C1 to C15, C18,C19 A380 Gates A3,A5 , B1,B3, ,C12,C13 Secondary Screening Gates (High Risk Gates) C1-C15, C18,C19 Self Boarding Gate – SBG C23 PTS-Precison Timing ScheduleSGT-Standard Ground Time, MGT- Minimum Ground Time Dynamic Boarding Boarding Start @ D50 for Narrow Body @ D65 for Wide Body Coach Sequence Wide Body- 1st Coach- in 10 min Narrow Body- 1st Coach- in 12 min Passenger Embarkation – GLB Timings – SGT FLIGHT CONTACT REMOTE A380-800 D43 D43 B777-300ER (HD) D40 D40 B787-9/A350-1000/B777-300 D36 D36 ER (LD) A330/A350-900/B787- D34 D34 8/B777200LR B737-8 / A321 D27 D27 A320 D24 D24 Passenger Embarkation – GLB Timings – MGT FLIGHT CONTACT REMOTE A380-800 D37 D37 B777-300ER (HD) D34 D34 B787-9/A350-1000/B777-300 D31 D31 ER (LD) A330/A350-900/B787- D29 D29 8/B777200LR B737-8 / A321 D24 D24 A320 D24 D24 DELAY CODE FRAME WORK The Corporate OTP target is to deliver 86% of flights within 15 minutes of schedule When a flight is delayed 4 Minutes or more , all reasons , including the intial 3 minutes of the total delay shall be coded and delay code MXP should not be utlised MPP- Delay code pending is assigned if delay code is unclear and the correct delay code to be reported within 30 minutes of departure to the flight MGT AND SGT COMPARISON Documents to be Compounded for Departure ( Auto Printing ) Delay Codes A- Airport and Government Authorities C- Cargo and Mail D- Aircraft Damage E- Information Technology F- Flight Operations and Crewing G- Aircraft and Ramp Handling P- Passenger and Baggage R- Reactionary, Connecting and Scheduled Delays T- Technical and Aircraft Equipment W- Weather M- Miscellaneous Most Commonly Used Delay Codes ADA- Operational Restriction at Destinations ADD- Slot Restriction at Destination AMG- Aircraft Movements ASA- Mandatory Security- Airport Related DF- Damage During flight Operations DG- Damage dueing Ground Operations FC- Cabin Crew Availablity FF- Operational Requirements FS- Flight deck crew availablity PDA- Late Checkin PEC- Checkin Error PGO- Offloading Gate no show PHB- Boarding/ Embarkation- Slow due Cabin Congestion PHL- Pax late to Gate PHR- Boarding/ Reprinting of Boarding Pass due A/C Change PS- Passenger Convenience PSO- Self offload PSU- Offload due unruly Behavior PWR- Reduced Mobility/ Slow Embarkation/Disembarkation RA- Aircraft Rotation RAW- A/C from previous sector delayed due weather RL- Load Connection RLA- Awaiting pax from another QR Flight RLC- Awaiting Cargo RLO- Awaiting Pax from non QR Flight ROA- Operational control Delay- Requested by IOC TDA- Aircraft Defects MPP- Fincal delay code pending MRG- Terminal Staff shortage MRQ- Groung Handling Shortage MXP- Delay not Required to be Reported Grooming Female Accessories – White Pearl Earrings // Yellow Gold Earrings Stud must not exceed 1 cm in diameter Watches Moderate Size on the wrist of the wearer Straps must be black, brown, gold, silver Dial May be black, brown,gold, silver with the addition of whit and grey Rose Gold Watches, Digital Gadget, Smart Watches, Calorie Count/ Health Watches are not Permissible Glasses Glasses should be plain and frames to be black, brown, gold or silver inside out When wearing contact lenses, they must be transparent only Ring Design should be plain gold or silver single band ring of no more than ½ cm in width may be worn One ring on each hand is permitted Not to be worn on the thumb or index finger Wedding ring may be worn in addition to the other two rings allowed Can have moderate sized stones on the ring Acronymns FAQ Vision, Mission, Values Number OF Infants in Narrow and Wide STCR Seating and Loading Position Falcon Limitations SBD Tagline SCHN/EEA/EEU FFP Baggage Allowance Oneworld FQTV Student Club Incubator/STCR allowance DHC Allowance LERP Reference CDMS LERP Manual 1.1 Weap Documentation Contact Gates AVIM/AVIL Dryice/ Ammunitons/ Zamzam SVAN Expectant Mothers STEB – Security Tamper Evident Bag WCLB/WCBD/WCBW/WCMP Heart Attacks – 8 Weeks Legs in Cast – 48 hrs  Grooming OHD, DPR, AHL Lithium Battery Allowance TKT Class- Comfort, Convenience, Classic, Light Baggage on Belt Premium – 8Mins// Economy – 45 Mins Outstation Lounge – LHR, BKK, CDG, BEY, SIN Total Fleet, Total Destinations DAA Station DOH – No Spare Batteries in Hand bag – YES Can YP Eligible for STPC – NO Buddy Pass on Jump Seat- NO UMNR Tranist 24 HRS Allowed? - NO HOTAC For UM Incase of Distruption? Number of UMNR in Narrow and Wide? CCBG Weight and Size? WCLB 340 Wh and 90 kgs Non Removable- can it be accepted? Prohibited- Airwheel, Solowheel, hoverboard,mini-segway,balance wheel,e-scooter C Level Employee- Grade? GSM Versions Coach Position and Releasing time FALC In Preminum cabin? Pregnancy Multiple 34 weeks? Can SVP use Almourjan Lounge during Duty Travel? Grade 12 travelling with kids of age 9 and 11 years, will they be upgraded? Created By Vinod K Viswanathan