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Questions and Answers
What is communication?
The process of sending and receiving messages through verbal or nonverbal means.
Which models of communication are mentioned?
Only 7% of professionals believe their current level of English is sufficient for their jobs.
True
Communication is guided by __________ and context.
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Name one principle of effective communication.
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Match the communication types with their descriptions:
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What does empathy in communication imply?
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Study Notes
Communication Overview
- Communication is the process of sending and receiving messages through verbal or nonverbal means.
- The term originates from the Latin word “communis,” meaning “to share and inform” ideas and feelings.
Importance of Communication
- 91% of professionals in top multinational companies believe English communication is vital for work success.
- However, only 7% feel their English proficiency is adequate for job performance.
Communication Models
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Transmission Model:
- Involves sender, message, channel, noise, and receiver.
- Focuses on message transmission from sender to receiver.
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Interaction Model:
- Emphasizes feedback, encoding, decoding, and context (physical, psychological).
- Highlights the dynamic nature of communication.
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Transaction Model:
- Considers psychological, physical, cultural, and social contexts.
- Emphasizes co-creation of meaning between communicators.
Types of Communication
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Verbal Communication:
- Intrapersonal: Self-communication.
- Interpersonal: Communication between individuals.
- Public: Communication to a larger audience.
- Mass: Communication through mass media.
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Non-Verbal Communication:
- Includes silence, body language, facial expressions, paralanguage, haptics (touch), proxemics (space), personal appearance, and symbols.
Principles of Communication
- Integrated into all aspects of life.
- Meets various human needs.
- Is a continuous process.
- Influenced by cultural and contextual factors.
- Learned behavior with ethical implications.
Principles of Effective Communication
- Clarity: Ensure the message is understood using appropriate language and channels.
- Conciseness: Keep messages brief and focused to save time and avoid unnecessary information.
- Completeness: Provide accurate information and necessary context for better understanding.
- Organization: Plan communication for a clear structure, even in spontaneous situations.
- Empathy: Be considerate of the recipient's needs, adjusting communication style based on their responses.
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Description
This quiz explores the fundamental concepts of communication processes, including the nature, elements, and functions of verbal and non-verbal communication within diverse cultural contexts. Designed for GEC 4000, this lesson encourages understanding of ethical principles in communication.
