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Questions and Answers
What are the two Latin words that communication is derived from?
What are the two Latin words that communication is derived from?
communis and communicare
Which of the following is NOT an element of the communication process?
Which of the following is NOT an element of the communication process?
Listening only involves auditory senses.
Listening only involves auditory senses.
False
What is the process of converting the message into words or actions called?
What is the process of converting the message into words or actions called?
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What does the Chinese character for 'to listen' capture?
What does the Chinese character for 'to listen' capture?
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Listening is a full-body experience and requires _____ attention.
Listening is a full-body experience and requires _____ attention.
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What do we need physiologically to listen?
What do we need physiologically to listen?
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Which of these statements about decoding is true?
Which of these statements about decoding is true?
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What does effective listening involve?
What does effective listening involve?
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What are the two Latin words from which communication is derived?
What are the two Latin words from which communication is derived?
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Match the elements of the communication process with their definitions:
Match the elements of the communication process with their definitions:
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Active listeners focus their attention on the person who is talking.
Active listeners focus their attention on the person who is talking.
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What is the process of converting the message into forms that the speaker understands called?
What is the process of converting the message into forms that the speaker understands called?
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True listening treats the other person as _____ .
True listening treats the other person as _____ .
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What does the channel refer to in communication?
What does the channel refer to in communication?
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Why is it important for the receiver to be careful when interpreting a message?
Why is it important for the receiver to be careful when interpreting a message?
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Study Notes
Communication
- Derived from Latin words: communis (to make common) and communicare (to share with many).
- A process of sharing experiences clearly and understandably.
- Involves verbal and nonverbal communication symbols.
- A systemic process of interaction through exchanging messages.
- Requires encoding and decoding by the sender and receiver.
- Encoding: Converting messages into words or actions the speaker understands.
- Decoding: Interpreting the speaker's encoded message by the receiver.
Elements of the Communication Process
- Consist of components that help us understand its mechanics.
Speaker/Sender
- The source of information or the message.
Receiver/Listener
- The recipient of the message who decodes it.
- Essential elements in every communication situation, alongside the sender.
Message
- Information, ideas, or thoughts conveyed by the speaker.
- Can be verbal, nonverbal, or a combination.
Encoding
- Process of converting messages into words, actions, or other forms.
- Examples: Saying "hello," waving, etc.
Channel
- The medium for conveying the encoded message.
- Can be personal (action, speaking) or non-personal (email, newspaper, text, etc.).
Decoding
- Interpreting the encoded message of the speaker by the receiver.
- Can lead to miscommunication and misinterpretations.
- Receivers must be careful when interpreting the message's true meaning.
Ting
- Chinese character for "to listen".
- Represents the full essence of listening.
- Emphasis on accuracy and precision in communication.
- Requires presence in the moment, respecting the speaker.
Ears
- Physiological tools for listening.
- Process both spoken and unspoken aspects of communication (tone, pauses, etc.).
King
- True listening treats the other person as royalty.
- Acknowledging their importance and value.
Eyes
- Listening with eyes involves observing nonverbal cues (body language, expressions).
Undivided Attention
- Active listeners focus fully on the speaker.
- Avoid distractions and interruptions.
Communication
- The word communication comes from the Latin words "communis" and "communicare".
- "Communis" means "to make common".
- "Communicare" means "to make common to many" or "to share".
- Communication is a process of sharing experiences that are clear and understandable.
- It involves the exchange of verbal and nonverbal symbols.
- This process involves both a sender and a receiver.
- The sender encodes the message using words or actions.
- The receiver decodes the message to interpret the sender's thoughts.
- It is a systemic process.
Elements of Communication
- The elements of communication help understand its mechanics or process.
- These elements are: speaker/sender, receiver/listener, message, encoding, channel and decoding.
- The speaker/sender is the source of the message.
- The receiver/listener is the recipient of the message and decodes it.
- The message is the information, ideas, or thoughts conveyed by the speaker.
- Encoding is the conversion of the message into forms that the speaker understands.
- The channel is the medium for the message to be conveyed.
- Decoding is the interpretation of the encoded message by the receiver.
Ting
- The Chinese character for "to listen" captures the full spirit of listening.
- It suggests that listening is a full-body experience, not just hearing.
- It involves the balance between body and mind, and its multi-dimensional nature.
Ears
- We need ears to listen physiologically.
- They help us understand both what is said and what is not said.
King
- True listening treats the other person as royalty.
Eyes
- We can listen with our eyes.
Undivided Attention
- Active listeners focus their attention on the person speaking.
- They are present and respectful.
- They ensure they can hear and see the person talking.
Nonverbal Communication
- If nonverbal cues (body language, tone of voice, facial expressions, etc.) do not align with the verbal cues, it can lead to miscommunication.
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Description
This quiz explores the fundamental elements of the communication process, including the roles of the speaker and receiver, as well as the concepts of encoding and decoding messages. Understanding these elements is essential for effective communication in various contexts. Test your knowledge on how messages are shared and interpreted.
