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Questions and Answers
What is the main role of public service?
What is the main role of public service?
- Delivering the service that meets the needs of the government
- Maintaining the status quo without transformation
- Delivering the service that meets the needs of the public and transforming the role (correct)
- Increasing tax revenue
How should citizens be treated according to the principle of courtesy?
How should citizens be treated according to the principle of courtesy?
- With disregard and distance
- With indifference and neglect
- Like customers in a store
- With courtesy and consideration (correct)
How will citizens benefit from the principle of information?
How will citizens benefit from the principle of information?
- They will receive outdated information
- They will be given full information about services they are willing to receive (correct)
- They will be excluded from receiving any information
- They will receive limited details about services
What outcome is expected by setting standards for public service?
What outcome is expected by setting standards for public service?
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What does the effectiveness principle aim to achieve?
What does the effectiveness principle aim to achieve?
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What is one aim of the principles transforming South Africa's service delivery?
What is one aim of the principles transforming South Africa's service delivery?
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Study Notes
Public Service Principles
- The role of public service is to deliver services that meet the needs of the public and transform the role to achieve this.
Effectiveness
- Effectiveness in public service delivery means ensuring that services are delivered efficiently.
Aim of South Africa
- The aim of public service principles in South Africa is to transform service delivery to make it effective and efficient.
Consultation
- Public service is a right, not a privilege, in a valued and democratic society.
- The level and quality of public service should be consulted about through communication with citizens.
Courtesy
- Citizens should be treated with courtesy and consideration by public servants.
- Public servants should be loyal to the public good and maintain a balance between the public good and employees.
Information
- Citizens should be given full information about the services they are willing to receive.
- Providing full information strengthens the climate of openness and public accountability.
Standard Service
- Citizens should be informed about the level and quality of service they will receive.
- This ensures that citizens are aware of what to expect from public services.
- Setting budgets is part of the corporate planning cycle, and the plan should follow past performance against year triggers.
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Test your knowledge on the principles of public service, including delivering effective service, consultation, and transforming service delivery.
