6 Questions
What is the main role of public service?
Delivering the service that meets the needs of the public and transforming the role
How should citizens be treated according to the principle of courtesy?
With courtesy and consideration
How will citizens benefit from the principle of information?
They will be given full information about services they are willing to receive
What outcome is expected by setting standards for public service?
Telling citizens what level and quality of service they will receive so they can be aware of what to expect
What does the effectiveness principle aim to achieve?
Effective delivery of services
What is one aim of the principles transforming South Africa's service delivery?
Making services effective and efficient
Study Notes
Public Service Principles
- The role of public service is to deliver services that meet the needs of the public and transform the role to achieve this.
Effectiveness
- Effectiveness in public service delivery means ensuring that services are delivered efficiently.
Aim of South Africa
- The aim of public service principles in South Africa is to transform service delivery to make it effective and efficient.
Consultation
- Public service is a right, not a privilege, in a valued and democratic society.
- The level and quality of public service should be consulted about through communication with citizens.
Courtesy
- Citizens should be treated with courtesy and consideration by public servants.
- Public servants should be loyal to the public good and maintain a balance between the public good and employees.
Information
- Citizens should be given full information about the services they are willing to receive.
- Providing full information strengthens the climate of openness and public accountability.
Standard Service
- Citizens should be informed about the level and quality of service they will receive.
- This ensures that citizens are aware of what to expect from public services.
- Setting budgets is part of the corporate planning cycle, and the plan should follow past performance against year triggers.
Test your knowledge on the principles of public service, including delivering effective service, consultation, and transforming service delivery.
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