Public Service Principles Quiz
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Questions and Answers

What is the main role of public service?

  • Delivering the service that meets the needs of the government
  • Maintaining the status quo without transformation
  • Delivering the service that meets the needs of the public and transforming the role (correct)
  • Increasing tax revenue

    • How should citizens be treated according to the principle of courtesy?

  • With disregard and distance
  • With indifference and neglect
  • Like customers in a store
  • With courtesy and consideration (correct)

    • How will citizens benefit from the principle of information?

  • They will receive outdated information
  • They will be given full information about services they are willing to receive (correct)
  • They will be excluded from receiving any information
  • They will receive limited details about services

    • What outcome is expected by setting standards for public service?

    <p>Telling citizens what level and quality of service they will receive so they can be aware of what to expect</p> Signup and view all the answers

    What does the effectiveness principle aim to achieve?

    <p>Effective delivery of services</p> Signup and view all the answers

    What is one aim of the principles transforming South Africa's service delivery?

    <p>Making services effective and efficient</p> Signup and view all the answers

    Study Notes

    Public Service Principles

    • The role of public service is to deliver services that meet the needs of the public and transform the role to achieve this.

    Effectiveness

    • Effectiveness in public service delivery means ensuring that services are delivered efficiently.

    Aim of South Africa

    • The aim of public service principles in South Africa is to transform service delivery to make it effective and efficient.

    Consultation

    • Public service is a right, not a privilege, in a valued and democratic society.
    • The level and quality of public service should be consulted about through communication with citizens.

    Courtesy

    • Citizens should be treated with courtesy and consideration by public servants.
    • Public servants should be loyal to the public good and maintain a balance between the public good and employees.

    Information

    • Citizens should be given full information about the services they are willing to receive.
    • Providing full information strengthens the climate of openness and public accountability.

    Standard Service

    • Citizens should be informed about the level and quality of service they will receive.
    • This ensures that citizens are aware of what to expect from public services.
    • Setting budgets is part of the corporate planning cycle, and the plan should follow past performance against year triggers.

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    Test your knowledge on the principles of public service, including delivering effective service, consultation, and transforming service delivery.

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