Public Relations in Customer Relations

At the end of this module, students are expected to ______ the role of PR in customer relations in the development of an organization.

Customer relations involves ______ to your customers on a practical level.

There are many different types of customers, including ______-to-Customer and ______-to-Business.

A customer is someone or an establishment receiving, consuming, or buying ______ and/or services.

One type of difficult customer is the ______ customer.

Customer relations involve seeing the world through the eyes of the ______ on a strategic level.

According to the statistics, ______ of the people who are dissatisfied will not purchase from you again.

Aggressive customer is defined as unacceptable ______ behavior exhibited by a customer towards an employee.

A customer who frequently loses his or her temper is known as ______ tempered.

Some people may be fickle-minded due to ______ expectations.

Persistent customers often request for a ______ of product.

Customers who do not complain may believe that it wouldn't help to contact the ______.

Most complaints of people fall into the following groups, including the issue of ______ for money.

When dealing with ______ customers, it's essential to hear, empathize, apologize, resolve, and diagnose.

To regain customer's trust, you must take ownership of your ______, offer a sincere apology, and fix the errors.

Bad customer service can be a common reason for customer complaints, which is sometimes based on how the employee ______ the customer.

When dealing with ______ customers, it's essential to stay calm, confirm the price, ask for something in return, and be willing to say 'no'.

To effectively handle ______ customers, you should listen, make them feel acknowledged, avoid telling them what to do, and don't take it personally.