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Questions and Answers
At the end of this module, students are expected to ______ the role of PR in customer relations in the development of an organization.
At the end of this module, students are expected to ______ the role of PR in customer relations in the development of an organization.
define
Customer relations involves ______ to your customers on a practical level.
Customer relations involves ______ to your customers on a practical level.
listening
There are many different types of customers, including ______-to-Customer and ______-to-Business.
There are many different types of customers, including ______-to-Customer and ______-to-Business.
Business
A customer is someone or an establishment receiving, consuming, or buying ______ and/or services.
A customer is someone or an establishment receiving, consuming, or buying ______ and/or services.
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One type of difficult customer is the ______ customer.
One type of difficult customer is the ______ customer.
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Customer relations involve seeing the world through the eyes of the ______ on a strategic level.
Customer relations involve seeing the world through the eyes of the ______ on a strategic level.
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According to the statistics, ______ of the people who are dissatisfied will not purchase from you again.
According to the statistics, ______ of the people who are dissatisfied will not purchase from you again.
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Aggressive customer is defined as unacceptable ______ behavior exhibited by a customer towards an employee.
Aggressive customer is defined as unacceptable ______ behavior exhibited by a customer towards an employee.
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A customer who frequently loses his or her temper is known as ______ tempered.
A customer who frequently loses his or her temper is known as ______ tempered.
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Some people may be fickle-minded due to ______ expectations.
Some people may be fickle-minded due to ______ expectations.
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Persistent customers often request for a ______ of product.
Persistent customers often request for a ______ of product.
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Customers who do not complain may believe that it wouldn't help to contact the ______.
Customers who do not complain may believe that it wouldn't help to contact the ______.
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Most complaints of people fall into the following groups, including the issue of ______ for money.
Most complaints of people fall into the following groups, including the issue of ______ for money.
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When dealing with ______ customers, it's essential to hear, empathize, apologize, resolve, and diagnose.
When dealing with ______ customers, it's essential to hear, empathize, apologize, resolve, and diagnose.
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To regain customer's trust, you must take ownership of your ______, offer a sincere apology, and fix the errors.
To regain customer's trust, you must take ownership of your ______, offer a sincere apology, and fix the errors.
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Bad customer service can be a common reason for customer complaints, which is sometimes based on how the employee ______ the customer.
Bad customer service can be a common reason for customer complaints, which is sometimes based on how the employee ______ the customer.
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When dealing with ______ customers, it's essential to stay calm, confirm the price, ask for something in return, and be willing to say 'no'.
When dealing with ______ customers, it's essential to stay calm, confirm the price, ask for something in return, and be willing to say 'no'.
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To effectively handle ______ customers, you should listen, make them feel acknowledged, avoid telling them what to do, and don't take it personally.
To effectively handle ______ customers, you should listen, make them feel acknowledged, avoid telling them what to do, and don't take it personally.
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