Marketing Communication Methods
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Questions and Answers

What does the 'place' in the services marketing mix refer to?

  • The size of the hotel building
  • The country where the hotel is located
  • The physical location of the hotel
  • The strategic reasons for choosing a location (correct)

Which of the following would be considered as part of the 'promotion' element in a hotel's marketing mix?

  • Advertising on travel websites related to the location (correct)
  • Decor of the hotel rooms
  • Music played in the lobby
  • Staff uniform color

In the context of a university, what represents the 'product' in the services marketing mix?

  • Tuition fees
  • Educational services like programs and courses (correct)
  • Payment plans available
  • Scholarships offered

What is the main focus of the 'price' element in the services marketing mix for a university?

<p>Tuition fees, scholarships, and payment plans (B)</p> Signup and view all the answers

Which of these is part of the 'process' element in a luxury hotel's marketing mix?

<p>Unique processes for booking, check-in, stay, and check-out designed to delight consumers (B)</p> Signup and view all the answers

Which aspect of a luxury hotel is categorized under 'physical evidence' in the services marketing mix?

<p>The hotel's website design (B)</p> Signup and view all the answers

'People' in a luxury hotel's marketing mix primarily refers to which group?

<p>Managers, receptionists, cleaners, spa staff, waiters, etc. (C)</p> Signup and view all the answers

'Place' in a hotel's marketing mix is chosen based on:

<p>'Place' being close to a city or tourist attraction for strategic reasons (D)</p> Signup and view all the answers

'Promotion' for a luxury hotel could include:

<p>'Promotion' by advertising on travel websites related to the location (C)</p> Signup and view all the answers

'Price' in a university's marketing mix involves:

<p>'Price' including tuition fees, scholarships, and payment plans (A)</p> Signup and view all the answers

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