Part IV. Administrative reforms and performance of PA

The act of doing something, along with the success of that action.

How an administrative body functions, encompassing both its operational processes and the degree to which it fulfills its objectives.

The efficiency and effectiveness of public administration, measured by its cost per unit of output and the extent to which it achieves its stated goals.

A model emphasizing 'economy, efficiency, and effectiveness' as key performance indicators in public administration.

Measuring the cost of procuring specific inputs for public services, such as facilities, staff, or equipment.

Measuring how efficiently resources are used in public service delivery. It includes both technical efficiency (cost per unit of output) and allocative efficiency (responsiveness to public preferences).

The actual accomplishment of the formally stated objectives of a public service.

A model for evaluating public organization or service performance by looking at its inputs (resources), outputs (quantity and quality of service), and outcomes (impact and wider effects).

The ratio of inputs used to outputs produced in public administration.

The degree to which outputs achieve the desired results in public administration.

A model of organizational performance that focuses on the relationship between inputs, processes, outputs, and outcomes.

The extent to which public administration actions meet the needs and preferences of the people they serve.

The satisfaction of citizens or clients with the services they receive.

The satisfaction of public workers with their work and the organization they work for.

The ability of public administration to achieve its goals while adhering to ethical principles and rules.

The study of how costs and outputs are related in public administration.

It involves deducing hypotheses from existing research and testing them with new empirical data or in new settings.

A research approach that combines quantitative and qualitative methods within a single study to answer the same research question.

The process of comparing and corroborating insights from different data sources to strengthen the validity of research findings.

A research design that uses qualitative data, such as documents and interviews, to develop a new explanation for a phenomenon.

The process of testing previously generated hypotheses with quantitative data from a larger sample size to generalize findings and evaluate limitations.

A mixed-methods approach where a statistical analysis of a large dataset is followed by an in-depth examination of specific cases to illustrate or analyze deviations.

The difficulty in accessing data in public administration research due to the nature of public organizations.

The issue of relying on a single source of data, which can lead to biased findings.

A system of managing public personnel, encompassing their employment conditions, such as pay, working conditions, and required qualifications.

A model of public service recruitment based on merit, emphasizing competence and fair competition.

A model of public service recruitment where appointments are based on personal connections, favors, or political influence.

Measuring the cost of procuring inputs used in public service delivery (e.g., staff, equipment).

How an administrative body functions, encompassing both its operational processes and the degree to which it fulfills its objectives.

A core concept of PSM, focusing on the public servant's willingness to prioritize public service and the common good over their personal interests.

A motivation for public service that involves being driven by the desire to make a difference in society and contribute to the betterment of the community.

A component of PSM that involves a desire to understand and contribute to the process of shaping and implementing public policies.

One of the key aspects of PSM, indicating an emotional connection and a desire to assist those in need.

An individual's innate capacity to prioritize public service and the common good above their own personal interests. It is considered a relatively stable characteristic.

Factors that influence the level of PSM in individuals, including age, gender, personality traits, and experiences.

Strategies to promote and strengthen PSM in public administrations, such as recruitment, organizational culture, and leadership.

A case study that uses extreme examples of performance within a weak system to identify factors driving success, especially considering bureaucratic niches.

A research design using cases that deviate from established patterns to uncover new explanations for a phenomenon.

Studying cases with similar characteristics except for the variables being analyzed to isolate their impact on the outcome.

Examining cases that differ significantly in many aspects to explore how those differences influence the phenomenon in question.

Cases that represent a typical example of the relationship being studied, helping confirm existing knowledge.

A case study used to explore a specific issue within a relationship, aiming to investigate it in depth.