Psychology Quiz on Anxiety and Norms

Questions and Answers

One possible drawback to immediacy is that some people are more or when a person is being immediate.

tense; anxious

Which of the following is best defined as: 'Established patterns or standards accepted by most members of the organization.'?

Policies

Rules

Values

Norms (correct)

Which is best defined as: 'Pressure to achieve similarity among their employees'?

Similarity

Diversity

Heterogeneity

Uniformity (correct)

The process by which individuals stimulate meaning in the minds of other individuals by means of verbal or nonverbal messages in the __________ of a formal organization.

context Signup and view all the answers

Which principle primarily discusses the change in influence members of organizations have over time?

Principle of tenure Signup and view all the answers

According to class, which word is best defined as: 'The process by which individuals stimulate meaning in the minds of other individuals by means of verbal and nonverbal messages.'?

Communication Signup and view all the answers

Nonverbal messages that highlight, stress, or enhance the verbal message serve which function?

Accenting Signup and view all the answers

Although a few managers are truly incompetent, some others are just __________ and settled in their position.

lazy Signup and view all the answers

An ____________ is the individual who is primarily responsible for facilitating the operation of the organization.

administrator Signup and view all the answers

How many roles or duties does the book outline as most commonly mentioned by subordinates?

10 Signup and view all the answers

Some managers cannot fulfill their roles effectively because they have too many people under them to supervise effectively. True or False?

True Signup and view all the answers

When supervisors experience role conflicts, having both supervisory and administrative duties to balance, which is the most common response on their behalf?

They focus on administration to avoid angering their boss Signup and view all the answers

_______________ is the degree to which an individual believes that his or her behavior can determine the outcomes the person seeks.

Alienation Signup and view all the answers

What is: 'Anything that regularly gets in the way of effective communication between people in organizational environments.'?

Barrier Signup and view all the answers

Dehumanizing, Open, and Happiness for Lunch Bunch are three types of ____________.

climates Signup and view all the answers

What is the ONE WORD name for the kind of researcher that studies communication from a biological perspective?

Communibiologists Signup and view all the answers

About how many personality traits have researchers identified according to the text?

2000 Signup and view all the answers

These sociocommunicative orientations/styles are considered 'control specialists and are low on responsiveness and high on assertiveness.'?

Driver Signup and view all the answers

Omissions, Errors, and Filters are all considered _____________.

Negative ways of dealing with communication overload Signup and view all the answers

Most traditional research has provided no substantial support for __________ as the cause of communication traits.

Learning Signup and view all the answers

This personality type has highly predictable patterns of behavior.

Authoritarian Signup and view all the answers

Two major outcomes for employees in organizations are what?

Job satisfaction and work motivation Signup and view all the answers

Although the early work with organizational orientations was based on the assumption that these orientations are learned, more recent research has determined that the three organizational orientations have substantial associations with __________.

Temperament Signup and view all the answers

Which personality type tends to be narrow in their thinking and will either avoid those who do not think as they do, or simply try to get rid of them?

Dogmatic Signup and view all the answers

What are the three organizational orientations Presthus identifies?

Ambivalents, Indifferents, Upward mobiles Signup and view all the answers

There are genetic factors influencing the relationships among trait orientations and their impact on organizational outcomes. True or False?

True Signup and view all the answers

Nonverbal immediacy has been found to be positively associated with extraversion and ambivalence. True or False?

False Signup and view all the answers

When dealing with a high Machiavellan, which of the following should you do?

Delay long as possible Signup and view all the answers

This basic orientation of _________________ Management is that 'people are replaceable' and should be treated as parts of a machine.

Scientific Signup and view all the answers

This type of homophily is primarily perceptual and, according to the text, is generally the most important type in an organizational context.

Attitude Signup and view all the answers

Messages are interpreted through the receiver's impression of the source. True or False?

True Signup and view all the answers

The _________________ approach includes contributions from both scientific and human relations approaches.

Human resources Signup and view all the answers

According to the diagram in the textbook, if on a scale from 1 to 5, a leader valued task a 3 and workers a 3, this person would be considered a _____________ leader.

Moderate Signup and view all the answers

Which aspect of source credibility is concerned with the honesty of the person?

Trustworthiness Signup and view all the answers

According to the diagram in the textbook, if on a scale from 1 to 5, a leader valued task a 1 and workers a 1, this person would be considered a _____________ leader.

Leaderless Signup and view all the answers

A manager invites a select group of subordinates to give advice and suggestions, but says the ultimate decision still rests in his or her hands. Which management communication style (MCS) is being employed?

Consult Signup and view all the answers

_____________ attractiveness is the most important in an organizational communication context.

Task Signup and view all the answers

___________ occurs when a person accepts another's request because he or she can see either potential reward for complying or potential punishment for not complying.

Compliance Signup and view all the answers

Select those bases or types of power that the book indicates go beyond just compliance and extend to identification and internalization in terms of impact.

Referent Signup and view all the answers

Which of the bases of power described in the text deals primarily with an individual's perceptions of responsibility to others?

Moral responsibility Signup and view all the answers

More communication in organizations is directed to lower-status persons than to those of higher status persons. True or False?

False Signup and view all the answers

Which of the following bases of power would most likely rely on individuals' perceptions of another's right to influence or prescribe power?

Legitimate Power Signup and view all the answers

Most organizations attempt to motivate employees by using _____________ as a means of motivation.

Tangible Status Symbols Signup and view all the answers

According to the text: ______________ is a person's role or position within a group or an organization.

Status Signup and view all the answers

___________ occurs when a person accepts another's request because he or she can see either potential reward for complying or potential punishment for not complying.

Compliance Signup and view all the answers

Which of the bases of power described in the text deals primarily with an individual's perceptions of responsibility to others?

Moral responsibility Signup and view all the answers

More communication in organizations is directed to lower-status persons than to those of higher status persons. True or False?

False Signup and view all the answers

Which of the following bases of power would most likely rely on individuals' perceptions of another's right to influence or prescribe power?

Legitimate Power Signup and view all the answers

Most organizations attempt to motivate employees by using _____________ as a means of motivation.

Tangible Status Symbols Signup and view all the answers

According to the text: ______________ is a person's role or position within a group or an organization.

Status Signup and view all the answers

_______________ refers to concepts of masculinity and femininity.

Gender Signup and view all the answers

Often skeptical, the _______________ adopt new ideas just after the average person in an organization and approach innovation with an air of caution.

Late Majority Signup and view all the answers

All children and most adults are _____________.

Egocentric Signup and view all the answers

____________ are 'very eager to try new ideas' and are led to work in cosmopolite relationships.

Innovators Signup and view all the answers

A ___________ is an individual who links two or more cliques in a system from his or her position as a member of one of the cliques.

Bridge Signup and view all the answers

When implementing new changes (innovations) into an organization it's important to move quickly through the process avoiding typical interpersonal channels of communication that might slow down results and discourage informal leaders from backing the innovation. True or False?

False Signup and view all the answers

This is a definition for what concept: 'When there are two or more competing responses to a single event.'?

Conflict Signup and view all the answers

___________ is a difference of opinion between persons. It is usually seen as functional or positive within the organizational framework.

Disagreement Signup and view all the answers

According to class lecture, the Abilene Paradox is a prime example of what concept covered in the class and text?

Group think Signup and view all the answers

There are three kinds of ____________ a person can have in the workplace including background, attitude, and demographic.

Homophily Signup and view all the answers

Discrimination is necessary for organizations to remain effective. True or False?

True Signup and view all the answers

________________________ refers to an unfounded attack by a person who is a member of one identity group launched at a member of another identity group.

Pseudodiscrimination Signup and view all the answers

According to the 8th rule for staying out of trouble from the peon's perspective you should treat others as you would have them _________ you.

treat Signup and view all the answers

Since employee selection is done by humans, not all decisions turn out to be good ones. In actual practice, these decisions often are little more than _________________ of those making them.

Best Guesses Signup and view all the answers

Instead of burning your ______________ work to ensure you leave at least one or two internal allies behind - especially if you're staying in the same industry - who can vouch for you as references.

credibility Signup and view all the answers

What is the TWO WORD name for the exchange many companies engage in with employees who are separating from a company?

Exit Interview Signup and view all the answers

One word describing the process, primarily for white collar jobs, of socializing and creating contacts with people and organizations?

Networking Signup and view all the answers

As noted in the text, which is the best way to deal with issues of discrimination when dealing with ambivalents?

Avoiding Them Signup and view all the answers

Study Notes

Organizational Communication and Behavior

Immediacy can make individuals feel tense or anxious.
Established norms guide behavior within organizations, reflecting accepted standards.
Similarity pressure promotes a uniformity of behavior among employees.

Communication Dynamics

Organizational communication involves processes that create meaning through verbal and nonverbal messages within a formal context.
A principle of tenure addresses the evolving influence of organizational members over time.
Communication is a process in which individuals exchange meanings through messages.

Nonverbal Communication

Accenting refers to nonverbal cues that enhance or emphasize the verbal message being communicated.

Managerial Behavior

Managers characterized as lazy may simply be complacent in their positions.
Administrators are key individuals responsible for the effective operation of an organization.

Supervisor Dynamics

Supervisors maintain frequent personal contact with subordinates, impacting communication flow.
Evidence suggests some managers struggle with effectiveness due to excessive supervision demands.

Communication Barriers

Barriers in communication can obstruct effective exchanges in organizational environments.

Organizational Culture

Various climates, including dehumanizing and supportive ones, shape the organizational experience.

Research Perspectives

Communibiologists study communication through biological lenses, focusing on personality traits and their implications.
Approximately 2000 personality traits have been identified by researchers related to communication styles.

Leadership and Management

Driver-oriented managers exhibit low responsiveness and high assertiveness.
Negative responses to communication overload include omissions and errors.
More traditional research has not effectively linked learning as a cause for communication traits.

Personality Types

Authoritarian personalities often display predictable behavior patterns.
Dogmatic individuals tend to avoid those who challenge their views.
Presthus identifies three orientations: ambivalents, indifferents, and upward mobiles.

Organizational Outcomes

Key outcomes for employees include job satisfaction and work motivation.
Genetic factors play a role in organizational trait orientations.

Power Dynamics

Compliance reflects acceptance based on perceived consequences, whether reward or punishment.
Legitimate power is associated with the perception of rightful influence.
Tangible status symbols serve as motivational tools within organizations.

Gender concepts encompass masculinity and femininity within organizational contexts.
The late majority adopts innovations cautiously, following trends after the initial adopters.
Innovators eagerly embrace new ideas, fostering relationships that promote change.

Interpersonal Relationships

Bridges facilitate connections between various groups within an organization.
Conflict arises as competing responses to events, whereas disagreement signifies mere differences in opinion.
Discrimination can be necessary for organizational effectiveness, while pseudodiscrimination refers to unfounded attacks between identity groups.

Communication Practices

Exit interviews facilitate dialogues for departing employees to share experiences.
Networking is critical in fostering contact and connections in professional environments.

Addressing Discrimination

Effective strategies for dealing with ambivalents include avoidance, highlighting the need for sensitivity in managing group dynamics.

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Description

This quiz explores concepts related to anxiety, social norms, and similarity in psychology. It tests your understanding of how these factors influence behavior within organizations. Challenge your knowledge of psychological terms and definitions with this engaging quiz.

Psychology Quiz on Anxiety and Norms

Questions and Answers

One possible drawback to immediacy is that some people are more __________ or __________ when a person is being immediate.

Which of the following is best defined as: 'Established patterns or standards accepted by most members of the organization.'?

Which is best defined as: 'Pressure to achieve similarity among their employees'?

The process by which individuals stimulate meaning in the minds of other individuals by means of verbal or nonverbal messages in the __________ of a formal organization.

Which principle primarily discusses the change in influence members of organizations have over time?

According to class, which word is best defined as: 'The process by which individuals stimulate meaning in the minds of other individuals by means of verbal and nonverbal messages.'?

Nonverbal messages that highlight, stress, or enhance the verbal message serve which function?

Although a few managers are truly incompetent, some others are just __________ and settled in their position.

An ____________ is the individual who is primarily responsible for facilitating the operation of the organization.

How many roles or duties does the book outline as most commonly mentioned by subordinates?

Some managers cannot fulfill their roles effectively because they have too many people under them to supervise effectively. True or False?

When supervisors experience role conflicts, having both supervisory and administrative duties to balance, which is the most common response on their behalf?

_______________ is the degree to which an individual believes that his or her behavior can determine the outcomes the person seeks.

What is: 'Anything that regularly gets in the way of effective communication between people in organizational environments.'?

Dehumanizing, Open, and Happiness for Lunch Bunch are three types of ____________.

What is the ONE WORD name for the kind of researcher that studies communication from a biological perspective?

About how many personality traits have researchers identified according to the text?

These sociocommunicative orientations/styles are considered 'control specialists and are low on responsiveness and high on assertiveness.'?

Omissions, Errors, and Filters are all considered _____________.

Most traditional research has provided no substantial support for __________ as the cause of communication traits.

This personality type has highly predictable patterns of behavior.

Two major outcomes for employees in organizations are what?

Although the early work with organizational orientations was based on the assumption that these orientations are learned, more recent research has determined that the three organizational orientations have substantial associations with __________.

Which personality type tends to be narrow in their thinking and will either avoid those who do not think as they do, or simply try to get rid of them?

What are the three organizational orientations Presthus identifies?

There are genetic factors influencing the relationships among trait orientations and their impact on organizational outcomes. True or False?

Nonverbal immediacy has been found to be positively associated with extraversion and ambivalence. True or False?

When dealing with a high Machiavellan, which of the following should you do?

This basic orientation of _________________ Management is that 'people are replaceable' and should be treated as parts of a machine.

This type of homophily is primarily perceptual and, according to the text, is generally the most important type in an organizational context.

Messages are interpreted through the receiver's impression of the source. True or False?

The _________________ approach includes contributions from both scientific and human relations approaches.

According to the diagram in the textbook, if on a scale from 1 to 5, a leader valued task a 3 and workers a 3, this person would be considered a _____________ leader.

Which aspect of source credibility is concerned with the honesty of the person?

According to the diagram in the textbook, if on a scale from 1 to 5, a leader valued task a 1 and workers a 1, this person would be considered a _____________ leader.

A manager invites a select group of subordinates to give advice and suggestions, but says the ultimate decision still rests in his or her hands. Which management communication style (MCS) is being employed?

_____________ attractiveness is the most important in an organizational communication context.

___________ occurs when a person accepts another's request because he or she can see either potential reward for complying or potential punishment for not complying.

Select those bases or types of power that the book indicates go beyond just compliance and extend to identification and internalization in terms of impact.

Which of the bases of power described in the text deals primarily with an individual's perceptions of responsibility to others?

More communication in organizations is directed to lower-status persons than to those of higher status persons. True or False?

Which of the following bases of power would most likely rely on individuals' perceptions of another's right to influence or prescribe power?

Most organizations attempt to motivate employees by using _____________ as a means of motivation.

According to the text: ______________ is a person's role or position within a group or an organization.

___________ occurs when a person accepts another's request because he or she can see either potential reward for complying or potential punishment for not complying.

Which of the bases of power described in the text deals primarily with an individual's perceptions of responsibility to others?

More communication in organizations is directed to lower-status persons than to those of higher status persons. True or False?

Which of the following bases of power would most likely rely on individuals' perceptions of another's right to influence or prescribe power?

Most organizations attempt to motivate employees by using _____________ as a means of motivation.

According to the text: ______________ is a person's role or position within a group or an organization.

_______________ refers to concepts of masculinity and femininity.

Often skeptical, the _______________ adopt new ideas just after the average person in an organization and approach innovation with an air of caution.

All children and most adults are _____________.

____________ are 'very eager to try new ideas' and are led to work in cosmopolite relationships.

A ___________ is an individual who links two or more cliques in a system from his or her position as a member of one of the cliques.

When implementing new changes (innovations) into an organization it's important to move quickly through the process avoiding typical interpersonal channels of communication that might slow down results and discourage informal leaders from backing the innovation. True or False?

This is a definition for what concept: 'When there are two or more competing responses to a single event.'?

___________ is a difference of opinion between persons. It is usually seen as functional or positive within the organizational framework.

According to class lecture, the Abilene Paradox is a prime example of what concept covered in the class and text?

There are three kinds of ____________ a person can have in the workplace including background, attitude, and demographic.

Discrimination is necessary for organizations to remain effective. True or False?

________________________ refers to an unfounded attack by a person who is a member of one identity group launched at a member of another identity group.

According to the 8th rule for staying out of trouble from the peon's perspective you should treat others as you would have them _________ you.

Since employee selection is done by humans, not all decisions turn out to be good ones. In actual practice, these decisions often are little more than _________________ of those making them.

Instead of burning your ______________ work to ensure you leave at least one or two internal allies behind - especially if you're staying in the same industry - who can vouch for you as references.

What is the TWO WORD name for the exchange many companies engage in with employees who are separating from a company?

One word describing the process, primarily for white collar jobs, of socializing and creating contacts with people and organizations?

As noted in the text, which is the best way to deal with issues of discrimination when dealing with ambivalents?

Study Notes

Organizational Communication and Behavior

Communication Dynamics

Nonverbal Communication

Managerial Behavior

Supervisor Dynamics

Communication Barriers

Organizational Culture

Research Perspectives

Leadership and Management

One possible drawback to immediacy is that some people are more or when a person is being immediate.