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19 Questions

A type of conflict that damage employee relationship and hinder orgaization problems

Dysfunctional conflict

What style of resolving conflict has to do with withdrawing especially if the cost of addressing the conflict is higher than the benefit of resolution. I lose you Loss

Avoidance

What style of resolving conflict involve surrendering own needs to smooth conflict,This is cooperative but not assertive. It can maintain peace but not assertive. Not good for issues that my resurface again. I lose you win

Accommodation

what style of resolving conflict involve domination and exercising power at the expense of another. Can be effective if one need to make a quick decision. |I win for now you lose

Competition

What style of resolving conflict is commonly use within nurses and it involves each person gains and gives a little. Usually effective if both have equal power. Win small lose small

Compromise

What style of resolving conflict is solution oriented and working together to solve a problem, Most effective style for genuine resolution

Collaboration

The main cause of conflict is

poor communication

Other causes of conflicts are

Diff in beliefs and personality Multiple demands Organisational structure and roles Unclear line of authority repetitive negative behaviour strong emotions stereotyping power differences

7 principles of conflict resolution

listen acknowledge stay focus on current behaviour no blame approach negotiate and agree summariaze follow through

Conflict communication skills

Clarify-state what the problem is Articulate- why is it a problem Request behaviour change Evaluate progress

Steps for an angry client

Recognise the sign Aknowledge the anger Identify the trigger Keep calm and do not react Do not tolerate verbal or physical abuse set limit ensure safety for self document the intervention you used

Steps in anger management- Control self

Remove necklace Appear calm low tone Avoid arguing do not show anxiety or you are in a hurry

Steps in anger management-Non threatneing position

Do not touch someone that is angry Do not smile Do not move too close never turn your back do not point fingers stay close to the door

Anger management steps- Verbal de escalation

devote only 3-5 mins if longer its not working be non judgemental listen and find a way to agree

Anger management steps- containment

Leaving the room using constraint or work violence code

Anger management steps- debrief

Reflect on the incident

Assertive Behaviour

method of behaviour conveying confidence setting goals respectful taking responsibility for consequences

Benefits of assertive communication

increase job satisfaction address and resolve conflict

Nurse behaviours that can create anger in others

Voilating someone personal space speaking in a threatning tone judging blaming reassurance that are not realistic

Test your knowledge about different styles of conflict resolution used in organizations and relationships. Learn about strategies such as withdrawing, accommodating, dominating, compromising, and collaborating.

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