Protocol Proficiency

Incidents requiring one-hour or one-day protocols for county or county-contracted services

One-hour protocol incidents:

• Sexual abuse or suspected sexual abuse of a client
• Missing client (if not contacted for 2 hours or located by law enforcement)
• Events involving known media interest or litigation
• Choking incident during services requiring physical intervention
• Client arrested during services
• Death of a client during services
• Injuries requiring hospital admission resulting from suspected abuse or neglect or unknown origin
• Life-threatening, medically emergent condition
• Natural disaster or environmental condition threatening client safety or program operation
• Suicide or suicide attempt requiring medical or psychiatric attention

One-day protocol incidents:

• Alleged or suspected abuse, neglect, exploitation, or abandonment of a client
• Criminal activity by or against a client resulting in law enforcement involvement or detainment
• Client-to-client abuse resulting in injuries or fear of imminent harm
• Hospital or nursing facility admission not otherwise defined
• Medication or nurse delegation error causing or likely to cause injury or harm
• Mental health crisis resulting in inpatient admission or evaluation and treatment center
• Property damage caused by a client estimated at over $250
• Restrictive procedures implemented under emergency guidelines not described in approved plans
• Serious treatment or court order violations, including court-ordered conditions of release and community protection program treatment violations.