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Questions and Answers
Who is responsible for ensuring clear communication regarding the owner’s expectations?
What is responsible for providing garbage removal?
Who is responsible for ensuring that grounds maintenance work is completed thoroughly and in a timely fashion?
What is the responsibility of all staff according to the text?
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What should be completed and submitted to corporate to keep in the master property file?
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What should maintenance staff do to comply with warranty guidelines for items under warranty?
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What should be done if there are housekeeping issues during an inspection?
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What should maintenance staff do with equipment sold or disposed of on the property?
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What is the timeframe for completing routine maintenance work orders?
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In what situations will emergency repairs or replacements be handled promptly?
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How are residents able to file a work order?
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When must phones be on and charged, and residents be contacted in the event of a serious emergency?
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What should residents do if the heat is not working and the temperature outside is below 60 degrees?
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What should be the immediate action in the event of a broken exterior water main?
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What is the recommended action for handling multiple calls in the property management emergency procedures?
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What is the recommended procedure for addressing small leaks or toilet/tub overflow?
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What is the recommended approach for identifying mold in the property?
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What should be the immediate response when mold or moisture is found?
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What is the emphasis on documentation during the mold removal process?
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What are the safety precautions for employees when using chemicals?
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Study Notes
Property Maintenance and Safety Guidelines
- All communication and work must be documented with before, during, and after photos
- Urgency in responding to possible mold situations, while not referring to the damage as mold until confirmed by a trained professional
- Various methods of mold detection, including routine maintenance, resident reports, and water leaks
- Completion of work orders and incident reports in the property management software program
- Priority treatment of service requests and maintenance of an incident tracking log
- Visual inspection methods for identifying conditions favorable for mold growth
- Steps to be taken if mold or moisture is found, including drying affected areas and contacting a mold remediation specialist
- Procedures if no mold is found, including communication with the resident and documentation
- Emphasis on careful documentation throughout the mold removal process, including supporting materials such as photos, testing results, and invoices
- Guidelines for maintenance staff with properties that have pools or hot tubs, including certification requirements and daily pool maintenance logs
- Safety precautions for employees when using chemicals, including protective equipment and access control
- Boiler maintenance guidelines, including daily temperature monitoring and guidelines for turning on and off the boiler during the heating season
- Policy for charging residents for damages beyond normal wear and tear, and the responsibility of maintenance techs for filling out the Maintenance Make Ready Checklist for each vacant unit
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Description
Test your knowledge of property maintenance and safety guidelines with this quiz. Learn about mold detection, handling maintenance requests, safety precautions, and more to ensure the proper upkeep and safety of residential properties.
