Property Maintenance and Safety Guidelines Quiz
20 Questions
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Property Maintenance and Safety Guidelines Quiz

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@GainfulMoose

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Questions and Answers

Who is responsible for ensuring clear communication regarding the owner’s expectations?

  • Manager (correct)
  • Maintenance Technician
  • Outside vendor
  • Pest Control/extermination contractor

    • What is responsible for providing garbage removal?

  • Novak (correct)
  • Outside vendor
  • Pest Control/extermination contractor
  • Maintenance Technician

    • Who is responsible for ensuring that grounds maintenance work is completed thoroughly and in a timely fashion?

  • Pest Control/extermination contractor
  • Maintenance Technician
  • Garbage removal provider
  • Manager (correct)

    • What is the responsibility of all staff according to the text?

    <p>Garbage and litter</p> Signup and view all the answers

    What should be completed and submitted to corporate to keep in the master property file?

    <p>Spring/Fall Checklist</p> Signup and view all the answers

    What should maintenance staff do to comply with warranty guidelines for items under warranty?

    <p>Inspect and perform necessary work to maintain the warranty</p> Signup and view all the answers

    What should be done if there are housekeeping issues during an inspection?

    <p>Give the Resident a Notice of Infraction and re-inspect if necessary</p> Signup and view all the answers

    What should maintenance staff do with equipment sold or disposed of on the property?

    <p>Complete the Inventory Transfer/Disposal Form and return it to the Maintenance Supervisor</p> Signup and view all the answers

    What is the timeframe for completing routine maintenance work orders?

    <p>Within 24 hours of the request</p> Signup and view all the answers

    In what situations will emergency repairs or replacements be handled promptly?

    <p>Situations posing immediate threat to health and safety</p> Signup and view all the answers

    How are residents able to file a work order?

    <p>By calling the Property Manager or placing a request on the resident portal</p> Signup and view all the answers

    When must phones be on and charged, and residents be contacted in the event of a serious emergency?

    <p>At all times</p> Signup and view all the answers

    What should residents do if the heat is not working and the temperature outside is below 60 degrees?

    <p>Wait until the next business day to report the issue</p> Signup and view all the answers

    What should be the immediate action in the event of a broken exterior water main?

    <p>Call utility companies to mark their lines</p> Signup and view all the answers

    What is the recommended action for handling multiple calls in the property management emergency procedures?

    <p>Prioritize water leaks or floods, fire, plugged toilet or sink, electrical hazards, and other emergencies</p> Signup and view all the answers

    What is the recommended procedure for addressing small leaks or toilet/tub overflow?

    <p>Dry the area, inspect for mold, and use Moldex Mold Inhibitor before resealing the area</p> Signup and view all the answers

    What is the recommended approach for identifying mold in the property?

    <p>Using various methods such as routine maintenance, resident reports, and water leak detection for mold identification</p> Signup and view all the answers

    What should be the immediate response when mold or moisture is found?

    <p>Drying affected areas and contacting a mold remediation specialist</p> Signup and view all the answers

    What is the emphasis on documentation during the mold removal process?

    <p>Careful documentation throughout the mold removal process, including supporting materials such as photos, testing results, and invoices</p> Signup and view all the answers

    What are the safety precautions for employees when using chemicals?

    <p>Use of protective equipment and access control</p> Signup and view all the answers

    Study Notes

    Property Maintenance and Safety Guidelines

    • All communication and work must be documented with before, during, and after photos
    • Urgency in responding to possible mold situations, while not referring to the damage as mold until confirmed by a trained professional
    • Various methods of mold detection, including routine maintenance, resident reports, and water leaks
    • Completion of work orders and incident reports in the property management software program
    • Priority treatment of service requests and maintenance of an incident tracking log
    • Visual inspection methods for identifying conditions favorable for mold growth
    • Steps to be taken if mold or moisture is found, including drying affected areas and contacting a mold remediation specialist
    • Procedures if no mold is found, including communication with the resident and documentation
    • Emphasis on careful documentation throughout the mold removal process, including supporting materials such as photos, testing results, and invoices
    • Guidelines for maintenance staff with properties that have pools or hot tubs, including certification requirements and daily pool maintenance logs
    • Safety precautions for employees when using chemicals, including protective equipment and access control
    • Boiler maintenance guidelines, including daily temperature monitoring and guidelines for turning on and off the boiler during the heating season
    • Policy for charging residents for damages beyond normal wear and tear, and the responsibility of maintenance techs for filling out the Maintenance Make Ready Checklist for each vacant unit

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    Description

    Test your knowledge of property maintenance and safety guidelines with this quiz. Learn about mold detection, handling maintenance requests, safety precautions, and more to ensure the proper upkeep and safety of residential properties.

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