Project Quality Planning and Kickoff
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Questions and Answers

Which of the following statements does NOT contribute to developing empowered performance in an organization?

  • Providing clear project objectives.
  • Accepting the project manager has total decision-making authority. (correct)
  • Empowering team members to make decisions.
  • Encouraging collaboration among team members.

    • What document outlines how a project team will implement the organization's quality policy?

  • Risk management plan
  • Quality management plan (correct)
  • Stakeholder engagement plan
  • Project charter

    • Which item would NOT usually be found in a Quality Management Plan?

  • Team selection criteria (correct)
  • Metrics for evaluating quality
  • Quality assurance processes
  • Quality control guidelines

    • During which phase of DMAIC would you seek to identify possible root causes?

    <p>Analyze</p> Signup and view all the answers

    What accurately describes a sanity test applied to the project plan?

    <p>It includes questions about the reasonableness of budgets and schedules.</p> Signup and view all the answers

    What pre-condition must be established for a successful project kick-off meeting?

    <p>An atmosphere of trust and relationship building must be set.</p> Signup and view all the answers

    Which of the following is NOT a valid reason to conduct a project kick-off meeting?

    <p>To emphasize that all decisions will be made exclusively by the project manager.</p> Signup and view all the answers

    Which thought leader is associated with the idea that quality costs less when work is done correctly the first time?

    <p>Crosby</p> Signup and view all the answers

    What recognizes the significance of understanding variation in the quality management field?

    <p>Understanding variation is essential to improving quality.</p> Signup and view all the answers

    Which of the following statements is NOT part of Joseph Juran's Quality Trilogy?

    <p>Work to identify root causes, not just symptoms</p> Signup and view all the answers

    Which activity is associated with Joseph Juran's quality control guidance?

    <p>Establish based measurement systems</p> Signup and view all the answers

    Who is credited with the insight that team learning is necessary to improve quality?

    <p>Peter Senge</p> Signup and view all the answers

    Which of the following is NOT included as a key area of the Malcolm Baldrige National Quality Award?

    <p>Team Learning</p> Signup and view all the answers

    DMAIC phases are essential for which quality improvement methodology?

    <p>Six Sigma</p> Signup and view all the answers

    What measurement is used to ensure that customers receive acceptable products?

    <p>Quality metric</p> Signup and view all the answers

    Common cause variations are best described as what?

    <p>Variations inherent in the system and predictable</p> Signup and view all the answers

    Study Notes

    Project Quality Planning and Kickoff

    • Kick-off meeting formality: Can vary based on project size and type.
    • Quality management:
      • Variation understanding is crucial for quality improvement.
      • Statistical methods are crucial for quality improvement rather than only behavioral elements. Each part of a system influences quality independently.
      • The burden of quality improvement rests on those responsible for the work.
    • Quality planning, control, and improvement:
      • Identifying customer needs, developing requirements, and creating methods for satisfaction are part of the quality trilogy.
      • Focus on root causes, not symptoms, of quality problems. Establish measurement systems, standards, and compare performance to standards.
    • Quality control:
      • Identifying team members and their requirements is part of ongoing quality control.
      • A systematic approach to measurement is essential.
    • Malcolm Baldrige National Quality Award:
      • Leadership, strategic planning, team learning, and customer focus are key areas covered.
    • DMAIC (Define, Measure, Analyze, Improve, Control): A structured process commonly associated with Six Sigma.
    • Contemporary project quality concepts:
      • Assumption-based management, stakeholder satisfaction, benchmarking, and earned value management are considered.
    • Quality standards development:
      • Stakeholders' needs and requirements identification.
      • Understanding prioritized stakeholder requirements is important.
      • Work system design and decisions are part of the process.
    • Design processes with quality in mind:
      • Avoiding rework and time pressures is important.
      • Defects which reach the customer should be avoided.
    • Measurement of quality:
      • Quality metrics are used to judge customer satisfaction.
    • Fact-based management:
      • Understanding variation, using historical research, relying on routine processes with respect to quality requirements are essential in fact-based management.
    • Variations in operations:
      • Common cause variation (normal) compared to special cause variation (non-standard).
    • Special cause variations:
      • Special cause variations require specific interventions and finding root causes.
    • Empowering performance:
      • Expectations for risk as learning opportunities.
      • Worker training and willingness to take risks.
      • Specialized problem-solving expertise.
    • Project quality management plan:
      • Defining quality roles, tracking quality control and assurance issues, identifying key project deliverables, and reviewing those for quality control.
    • Project kick-off meeting:
      • Stakeholder trust & relationship building.
      • Clear explanation of all aspects of the project to the team.
    • Quality management thought leaders:
      • Deming, Juran, Crosby, and Taguchi contributed key ideas to the quality revolution.
    • Quality tools and concepts in project work:
      • The application of relevant tools and concepts to practical project work.

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    Related Documents

    Chapter 12 Project Quality Planning and Project Kickoff PDF

    Description

    Explore the essential elements of project quality planning and kickoff. Understand the importance of variation, statistical methods, and customer satisfaction in quality management. This quiz covers quality planning, control, improvement, and the Malcolm Baldrige National Quality Award.

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