Chapter 12 Project Quality Planning and Project Kickoff PDF

# Chapter 12 - Project Quality Planning and Project Kickoff ## True/False 21. The formality of a kick-off meeting can vary considerably depending on the size and type of project. - True ## Multiple Choice 22. Which of the following statements is consistent with the ideas that W. Edwards Deming pro...

# Chapter 12 - Project Quality Planning and Project Kickoff ## True/False 21. The formality of a kick-off meeting can vary considerably depending on the size and type of project. - True ## Multiple Choice 22. Which of the following statements is consistent with the ideas that W. Edwards Deming promoted regarding quality management? - Understanding variation is essential to improving quality. 23. Joseph Juran provided guidance regarding how to conduct quality planning, quality control, and quality improvement. Which of the following items is NOT part of Juran's Quality Trilogy? - work to identify root causes, not just symptoms 24. Joseph Juran provided guidance regarding how to control quality. Which of the following items is consistent with his quality control guidance? - establish measurement systems 25. Which of the following quality management thought leaders is generally credited with contributing the insight that team learning is necessary to improve quality? - Senge 26. All of the following items are among the key areas covered by the Malcolm Baldrige National Quality Award EXCEPT: - Team Learning 27. DMAIC is a disciplined process that includes five phases: Define, Measure, Analyze, Improve and Control. DMAIC is most typically associated with which of the following quality improvement approaches? - Six Sigma 28. The four contemporary core project quality concepts that evolved from the quality gurus and frameworks include which of the following? - stakeholder satisfaction 29. The decision process for developing relevant quality standards on a project includes all of the following activities EXCEPT: - design work systems 30. Which of these is NOT a reason to design quality into processes rather than to find problems later through inspections? - The best inspectors can find every variation and defect. 31. Which of these is a measurement used to ensure customers receive acceptable products or deliverables? - quality metric 32. Fact-based management includes four key ideas. Which of the following is among the key ideas associated with fact-based management? - understanding variation 33. Normal or random variations that are considered part of operating the system at its current capability are: - common cause variations 34. All of the following statements accurately describe special cause variation EXCEPT: - It is inherent in the system and is predictable. 35. All of the following items contribute to developing empowered performance in an organization EXCEPT: - accepting the fact that the project manager has total decision making authority 36. Which of the following documents describes how the project team will implement the performing organization's quality policy? - quality management plan 37. Which of these would NOT typically be found in a Quality Management Plan? - Team selection criteria 38. During which DMAIC phase would you find the objectives of: identify possible root causes, collect data, and confirm root causes through data analysis? - Analyze 39. After completing detailed planning for a project, it is often helpful for the project manager and team to apply a sanity test to the project plan. Which of the following accurately describes the application of a sanity test? - It should include questions to ensure budgets, schedules and resource plans are reasonable and achievable. 40. Which of the following serves as a pre-condition that must be met in order for a project kick-off meeting to be successful? - An atmosphere of trust and relationship building should be set by all. 41. All of the following items are valid reasons to conduct a project kick-off meeting EXCEPT: - to emphasize that all decisions will be made exclusively by the project manager 42. Which of the following activities are typically included in a project kick-off meeting? - The project manager outlines the project goals. 43. Deming, Juran, Crosby and Taguchi are among the thought leaders who introduced ideas that fueled the quality revolution. Briefly identify and describe important ideas and concepts that each of these thought leaders contributed. - **Deming:** Initially asserted that understanding variation was essential to improving quality, then expanded his teachings. His theories were summarized in his “profound knowledge system", where he noted that companies operate as systems, managers need insight in order to accurately predict future behavior, and that leaders need to understand individual motivations and group interactions. - **Crosby:** Said that quality is meeting rather than exceeding requirements, and that quality costs less when work is done correctly the first time. - **Taguchi:** Noted that reducing variation saves money, and that project deliverables will be better with a focus on improving methods. 44. The quality revolution introduced many tools that can be used to improve the quality of project related processes and outcomes. List three core quality concepts and briefly note how they can be applied to projects.