Total quality management

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Objectives and goals are determined in this phase, with a focus on comprehending customer requirements, identifying the problem or improvement opportunity, and defining project scope and limitations

Define

This phase entails the collection of data and measurement of the current performance of the process. This involves pinpointing key process metrics, gathering pertinent data, and analyzing the data to glean insights into process performance.

Measure

The data collected is thoroughly analyzed for the purpose of identifying the root causes of defects, errors, or variations. A range of statistical and analytical tools are deployed to ascertain the elements that contribute to process inefficiencies.

Analyze

Based on the analysis conducted in the previous phase, potential solutions have been developed and implemented to address the root causes of the identified problems.

Improve Signup and view all the answers

This last phase is designed to ensure the stability of the process and the sustainability of the improvements

Control Signup and view all the answers

Benefits of Using Six Sigma

RISK REDUCTION, COMPETITIVE ADVANTAGE, EMPLOYEE ENGAGEMENT, DATA DRIVEN DECISION MAKING, CUSTOMER SATISFACTION Signup and view all the answers

This approach focuses on maximizing customer value while minimizing waste. A lean operation is the process of developing a better product or service with a minimum number of resources. Lean focuses on reducing and, ideally, eliminating the following types of waste

Lean management principles Signup and view all the answers

It refers to the excessive manufacturing of a product or delivery of a service.

Overproduction waste Signup and view all the answers

It refers to the excessive inventory stored in a warehouse.

Inventory waste Signup and view all the answers

It refers to the unnecessary movement into the production process or in the delivery of services.

Motion waste Signup and view all the answers

It refers to the rejected work or rework as the result of production or processing errors.

Defects waste Signup and view all the answers

It refers to the idle time of people, machines, or processes caused by unavailable resources.

Waiting waste Signup and view all the answers

It refers to the underuse capabilities of technology or underutilized talents, skills, and creativity of people.

Underutilization waste Signup and view all the answers

Benefits of Using 5S Methodology

Reduction in design and production time, Space utilization, Standardization,Cost reduction, Improved morale Signup and view all the answers

The 5S methodology is a system for organizing and maintaining a clean and efficient work environment. It helps reduce waste, improve productivity, and enhance safety. It involves removing unnecessary items, logically arranging necessary items, ensuring cleanliness and hygiene, establishing standard procedures, and maintaining the system on an ongoing basis

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It refers to the practice of distinguishing necessary things and eliminating unnecessary things in the workplace.

Seiri (Sort) Signup and view all the answers

It refers to the practice of creating an orderly storage so items can be located efficiently

Seiton (Straighten, Set) Signup and view all the answers

it refers to the practice of maintaining a clean workplace so problems like leaks, spills, or furniture damage can be more easily identified.

Seiso (Shine, Sweep) Signup and view all the answers

It refers to the practice of setting up standards for a clean workplace.

Seiketsu (Standardize) Signup and view all the answers

It refers to the practice of supporting behaviors and habits that maintain organizational standards for the long-term success of the company.

Shitsuke (Sustain) Signup and view all the answers

How to Use LMP

Define Value, Map the Value Stream, Create Flow, Establish Pull System, Pursue Perfection Signup and view all the answers

The company applieslean management in its construction processes to improve efficiency and reduce waste

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Benefits of Using LMP

Sustainability, Flexibility and Adaptability, Improved Efficiency, Cost Reduction Signup and view all the answers

Pareto analysis

The analysis involves identifying the most significant factors that contribute to a particular outcome or problem. It helps in determining where efforts should be concentrated to achieve the greatest impact. Signup and view all the answers

a technique used to prioritize and focus on the most important factors. It is based on the Pareto principle, which states that 80% of the effects come from 20% of the causes.

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is also known as the “80–20 rule.”

Pareto Analysis Signup and view all the answers

Benefits of Using Pareto Analysis

Risk management, Cost reduction, Identifying the vital few, Prioritizing actions Signup and view all the answers

It is used to identify and isolate the causes of a problem. Because of its structure, it is sometimes called the “fishbone diagram.” It was developed by Kaoru Ishikawa, a Japanese quality expert, so sometimes the diagram is also called the “Ishikawa Diagram.”

Root cause analysis Signup and view all the answers

Benefits of Using Root Cause Analysis

Prevention of recurring problems, Increased efficiency and productivity, Facilitates learning and knowledge sharing Signup and view all the answers

Kaizen” is the name given by the Japanese to the concept of continual incremental improvement.

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Kai” means “change,” and “zen” means “good.” The underlying value system of Kaizen can be summarized as continual improvement of all things, at all levels, all the time.

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responsible for establishing Kaizen as the organization's corporate strategy

Executive Manager Signup and view all the answers

responsible for implementing the Kaizen policies established by executive management

Middle Manager Signup and view all the answers

responsible for applying the Kaizen approach in their functional roles

Supervisor Signup and view all the answers

responsible for participating in Kaizen by taking part in teamwork

Employees Signup and view all the answers

How to Use Kaizen

<ol> <li>Identify problems 2. Analyze current Processes 3. Create Solutions 4. Test the Solutions 5. Measure and Analyze Result 6. Standardize the Solution</li> </ol> Signup and view all the answers

Benefits of Kaizen:

• Reduced Lead Time •Culture of Excellence • Cost Savings Signup and view all the answers

It is a proactive approach to maintenance that aims to maximize equipment productivity and efficiency. It involves empowering operators to take responsibility for their equipment's maintenance.

Total Productive Maintenance (TPM) Signup and view all the answers

TPM focuses on preventing breakdowns and improving overall equipment effectiveness

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TPM aims to create a culture of ownership and continuous improvement within an organization.

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Benefits of Using TPM

Better Asset Utilization, Greater Predictability, Improved Safety, Enhanced Overall Equipment Effectiveness Signup and view all the answers

A systematic approach used to determine the relationship between different factors and their impact on a process or outcomes.

Design of Experiments (DOE) Signup and view all the answers

DOE involves planning and conducting experiments, analyzing the data, and drawing conclusions to make informed decisions.

True Signup and view all the answers

A structured approach to product development that aims to ensure customer needs and expectations are met. It involves translating customer requirements into specific design elements

Quality Function Deployment (QFD) Signup and view all the answers

QFD integrates the customer's voice into all stages of product development to improve quality and customer satisfaction.

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Establishing and maintaining high-quality assurance and control are among the most important components of a successful operation across various industries

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A process of determining and managing the resources required to meet the demand for goods or services effectively

Capacity planning Signup and view all the answers

allows businesses to proactively identify potential bottlenecks or constraints in their production processes and take proactive measures to eliminate them.

Capacity planning Signup and view all the answers

Involves expanding production capacity in preparation for anticipated high demand.

Lead Capacity planning Signup and view all the answers

involves carefully strategizing to ensure that production capacity can be increased in response to real-time demand.

Lag strategy planning Signup and view all the answers

This approach is commonly utilized in fields such as medical care, social work, or the restaurant industry, particularly in situations where individuals are "on call."

Lag strategy planning Signup and view all the answers

It involves a strategic combination of proactive capacity planning and reactive resource allocation.

Match strategy planning Signup and view all the answers

Capacity Planning Process Step 1.

Forecast anticipated demand Signup and view all the answers

Capacity Planning Process Step 2.

Determine required capacity Signup and view all the answers

Capacity Planning Process Step 3

Calculate the resource capacity of the current team Signup and view all the answers

Capacity Planning Process Step 4

Measure the capacity gap Signup and view all the answers

Capacity Planning Process Step 5

Align capacity with the demand Signup and view all the answers

involves the identification, forecasting, and allocation of optimal resources, including human resources, equipment, assets, and facilities, among others, to projects at the appropriate time and cost.

Resource Planning Signup and view all the answers

Resource planning is a strategic process designed to maximize the use of resources based on their capacity and availability

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Its objective is to ensure the efficient and effective utilization of resources throughout the organization.

Resource planning Signup and view all the answers

capacity planning and resource planning are similar yet distinct project planning strategies

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Emphasizes conformance with procedures rather than the overall process of management.

ISO 9000:1987 Signup and view all the answers

This version is constructed around the seven (7) quality management principles, such as customer focus, leadership, and engagement, process and improvement

ISO 9001:2015 Signup and view all the answers

Study Notes

Objectives and Phases in Project Management

Objectives and goals focus on understanding customer requirements and defining project scope.
Key phase includes data collection and performance measurement of current processes.
Process metrics are identified, with data gathered and analyzed for insights into performance.
Thorough analysis detects root causes of defects, errors, or variations.
Statistical and analytical tools assess elements causing process inefficiencies.
Potential solutions are developed based on previous analysis to resolve identified issues.
Final phase ensures process stability and sustainability of improvements.

Benefits of Using Six Sigma

Six Sigma maximizes customer value while minimizing waste.
Lean operations aim for better products/services with minimal resources.
Types of waste that lean seeks to eliminate include:
- Overproduction of products/services.
- Excess inventory in storage.
- Unnecessary movement in production/delivery processes.
- Rejected work or rework due to errors.
- Idle time of resources (people, machines).
- Underutilization of technology and workforce capabilities.

5S Methodology

5S focuses on organizing and maintaining an efficient work environment.
Benefits include waste reduction, improved productivity, and enhanced safety.
Key practices include:
- Sorting: Eliminate unnecessary items.
- Setting in order: Create orderly storage for efficient item location.
- Shining: Maintain cleanliness to identify problems easily.
- Standardizing: Set standards for cleanliness.
- Sustaining: Support habits that maintain organizational standards.

Lean Management Practices (LMP)

Lean management applied in construction processes enhances efficiency and waste reduction.

Benefits of Pareto Analysis

Prioritizes crucial factors using the Pareto principle (80% effects from 20% causes).
Identifies and isolates problem causes through structured analysis.
Also known as the "Ishikawa diagram," developed by Kaoru Ishikawa.

Root Cause Analysis

Identifies the root cause of problems, facilitating effective solutions.

Kaizen Philosophy

Kaizen refers to continuous incremental improvement.
Emphasizes ongoing improvement at all levels within an organization.
Roles in Kaizen include:
- Executives establishing strategy.
- Managers implementing policies.
- Employees participating in teamwork for improvements.

Total Productive Maintenance (TPM)

Proactive maintenance strategy to maximize equipment productivity and efficiency.
Empowers operators to be responsible for their equipment maintenance.
Aims for breakdown prevention and ongoing improvement culture.

Design of Experiments (DOE)

Systematic approach to understand relationships among factors impacting processes.
Involves planning, conducting experiments, analyzing data, and making decisions.

Quality Function Deployment (QFD)

Ensures customer needs are met in product development by integrating customer voices throughout the process.

Capacity and Resource Planning

Capacity planning determines resource requirements for effective demand fulfillment.
Proactively identifies bottlenecks and constraints to streamline production.
Resource planning focuses on optimal allocation of human resources, equipment, and facilities.
Emphasizes efficient resource utilization across projects.

Quality Management Principles

Quality management focuses on conformance with established procedures and seven key principles, including customer focus and leadership.

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