Leadership Week 9 - Presentation and Communication Skills

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Questions and Answers

According to Sue Dyer, what was the main factor cited by project teams for both project success and failure?

Resource allocation

Budget control

Scope management

Effective communication (correct)

What is the percentage of projects that met original goals when communication was highly effective?

71%

37%

52%

80% (correct)

Which of the following is NOT a method of communication?

Nonverbal

Financial (correct)

Oral

Written

What are the two principal categories to consider in project communication?

Formal vs. Informal, Internal vs. External Signup and view all the answers

What is an important consideration when communicating across cultures?

Documenting communication expectations Signup and view all the answers

What should you consider when choosing the communication mode?

The speed and level of interaction required for the situation Signup and view all the answers

Which communication mode is best suited for providing performance feedback?

Video conference Signup and view all the answers

In what situation is a printed memo most appropriate?

To provide broad distribution of news or information Signup and view all the answers

Which communication mode is characterized by being immediate and suitable for informal information sharing?

Online chat Signup and view all the answers

What is an example of passive communication?

Document sharing Signup and view all the answers

Which of the following is a common communication barrier?

Cultural differences Signup and view all the answers

What is a key component of successful communication delivery?

Maintaining consistent volume and pitch Signup and view all the answers

Which type of communication involves all team members interacting simultaneously?

Synchronous Signup and view all the answers

Which communication tool is highly effective for brainstorming and problem-solving?

Web conferencing Signup and view all the answers

Which principle is important for improving intercultural communication?

Celebrating diversity Signup and view all the answers

What is the primary purpose of a presentation?

To deliver information and support decision-making Signup and view all the answers

According to the 80/20 rule, how much time should be spent preparing a presentation versus delivering it?

80% preparation, 20% delivery Signup and view all the answers

What is the first step in preparing presentation content?

Defining your presentation purpose Signup and view all the answers

Which of the following is NOT part of the structure for presentation content?

50% visuals Signup and view all the answers

What should be the primary focus of your presentation content?

Key messages and takeaways Signup and view all the answers

What should be considered regarding the audience before a presentation?

Seniority, interest in the topic, and reason for attending Signup and view all the answers

How should body language be used during a presentation?

Use appropriate posture and eye contact to maintain engagement Signup and view all the answers

What should you do before the presentation to ensure readiness?

Test logistics, prepare backups, and check presentation settings Signup and view all the answers

Which of the following can enhance a virtual presentation?

Utilizing interactive tools like polls or Q&A sessions Signup and view all the answers

What should you avoid when using email for communication?

Writing in all caps Signup and view all the answers

Which element is a major factor in communication effectiveness during presentations?

Voice qualities like pitch and tempo Signup and view all the answers

What is an effective way to manage anxiety during a presentation?

Rehearse out loud and take deep breaths Signup and view all the answers

Which feature is most suitable for a synchronous communication tool?

Video conference Signup and view all the answers

What is the benefit of storytelling in a business presentation?

It helps connect the speaker to the audience on a personal level Signup and view all the answers

Which storytelling technique involves starting with a pivotal moment to grab attention?

In Medias Res Signup and view all the answers

Which of the following is an example of using the Petal Structure storytelling technique?

Highlighting multiple stories that relate back to a central idea Signup and view all the answers

What is one of the TED Talks storytelling tools for creating connection?

Showing vulnerability and making eye contact Signup and view all the answers

Which storytelling technique uses humor to introduce a topic?

False Start Signup and view all the answers

Which method should you use to provide effective feedback?

Be timely and focus on specific behaviors Signup and view all the answers

What is the 'Observation-Feeling-Need-Request' script used for?

To provide constructive feedback in a non-confrontational way Signup and view all the answers

Which aspect of feedback helps to avoid miscommunication?

Acknowledging and repeating back what you heard Signup and view all the answers

Which principle is a core component of SMART objectives?

Objectives should be specific and time-bound Signup and view all the answers

How should you deliver feedback to ensure a positive reception?

Use indirect praise before criticism Signup and view all the answers

Which approach is important to maintain high trust in communication?

High do, high say Signup and view all the answers

What should you do if you don’t know the answer to a question during a presentation?

Admit you don’t know and follow up later Signup and view all the answers

How should you handle cultural differences during team communication?

Research and adapt to cultural conventions Signup and view all the answers

What should you do before using new conferencing technology?

Conduct a test meeting and check access from multiple devices Signup and view all the answers

What is a best practice when giving a virtual presentation?

Logging in early and testing all connections Signup and view all the answers

When preparing a presentation, what is one guideline for slide content?

Include only key messages per slide Signup and view all the answers

What is the main focus of a feedback review stage?

Assessing actual performance against goals Signup and view all the answers

What should you avoid when using presentation tools?

Relying solely on animations to convey your message Signup and view all the answers

What does 'high do, high say' communication refer to?

Balancing communication with effective action Signup and view all the answers

Which storytelling technique is most effective for explaining complex topics?

Explanation Signup and view all the answers

What is a key step when holding a video conference?

Closing unnecessary applications to avoid distractions Signup and view all the answers

Which communication model component refers to the interpretation of the message by the receiver?

Decoding Signup and view all the answers

Study Notes

Project Success Factors

Effective communication is the main factor cited by project teams for both success and failure.
Projects with highly effective communication meet original goals 80% of the time.

Communication Methods

Common methods of communication include oral, written, and nonverbal.
Financial is not considered a communication method.

Project Communication Categories

Principal categories are formal vs. informal and internal vs. external.
Consider documenting communication expectations when dealing with cross-cultural interactions.

Communication Mode Considerations

Choose the communication mode based on the speed and level of interaction needed.
Video conferences are best for providing performance feedback.

Communication Tools

Printed memos are appropriate for broad distribution of news or information.
Online chat is immediate and suited for informal sharing.

Types of Communication

Passive communication is exemplified by document sharing.
Common barriers to effective communication include cultural differences.

Successful Communication Delivery

Key components include maintaining consistent volume and pitch.
Synchronous communication involves all team members interacting simultaneously.

Presentation Skills

The primary purpose of a presentation is to deliver information and support decision-making.
The 80/20 rule suggests spending 80% of the time preparing and 20% delivering the presentation.

Audience Considerations

Focus on the audience's seniority, interest in the topic, and reasons for attending.
Effective use of body language includes appropriate posture and maintaining eye contact.

Virtual Presentations

Enhance virtual presentations by using interactive tools like polls or Q&A sessions.
Test logistics, prepare backups, and check settings before the presentation.

Feedback Techniques

The “Observation-Feeling-Need-Request” script helps provide constructive feedback.
Acknowledging and repeating back what you heard can avoid miscommunication.

SMART Objectives

SMART objectives should be specific and time-bound.
Feedback should use indirect praise before criticism to ensure a positive reception.

Handling Unknowns in Presentations

If unsure of an answer during a presentation, admit not knowing and promise to follow up.

Cultural Awareness in Communication

Research and adapt to cultural conventions for effective team communication.

Presentation Best Practices

Conduct test meetings with new conferencing technology to ensure functionality.
Include only key messages per slide to enhance clarity.

Communication Models

Decoding refers to the interpretation of the message by the receiver.

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Description

Test your knowledge on the importance of communication in project management based on Sue Dyer's insights. This quiz covers critical factors that can lead to project success or failure, with a focus on effective communication techniques. See how well you understand the various methods of communication in a project setting.