Week 9 - Chat.pdf

1. According to Sue Dyer, what was the main factor cited by project teams for both project success and failure? - A) Budget control - B) Effective communication - C) Scope management - D) Resource allocation Correct Answer: B 2. What is the percentage of projects that met original goals when commu...

1. According to Sue Dyer, what was the main factor cited by project teams for both project success and failure? - A) Budget control - B) Effective communication - C) Scope management - D) Resource allocation Correct Answer: B 2. What is the percentage of projects that met original goals when communication was highly effective? - A) 37% - B) 52% - C) 71% - D) 80% Correct Answer: D 3. Which of the following is NOT a method of communication? - A) Oral - B) Written - C) Nonverbal - D) Financial Correct Answer: D 4. What are the two principal categories to consider in project communication? - A) Formal vs. Informal, Internal vs. External - B) Active vs. Passive, Verbal vs. Nonverbal - C) Verbal vs. Written, Internal vs. External - D) Synchronous vs. Asynchronous, Positive vs. Negative Correct Answer: A 5. What is an important consideration when communicating across cultures? - A) Ignoring cultural differences - B) Documenting communication expectations - C) Limiting communication to formal channels only - D) Using technical jargon Correct Answer: B 6. What should you consider when choosing the communication mode? - A) Personal preference of the sender - B) The speed and level of interaction required for the situation - C) The availability of the internet - D) The formality of the receiver’s position Correct Answer: B 7. Which communication mode is best suited for providing performance feedback? - A) Email - B) Video conference - C) Print newsletter - D) Voice mail Correct Answer: B 8. In what situation is a printed memo most appropriate? - A) To distribute urgent requests - B) For one-on-one performance reviews - C) To provide broad distribution of news or information - D) To engage in brainstorming activities Correct Answer: C 9. Which communication mode is characterized by being immediate and suitable for informal information sharing? - A) Online chat - B) Printed reports - C) Voice mail - D) Newsletters Correct Answer: A 10. What is an example of passive communication? - A) Face-to-face meetings - B) Document sharing - C) Telephone conferences - D) Video conference meetings Correct Answer: B 11. Which of the following is a common communication barrier? - A) Cultural differences - B) Active listening - C) Context diagrams - D) Documentation review Correct Answer: A 12. What is a key component of successful communication delivery? - A) Maintaining consistent volume and pitch - B) Using technical terms throughout - C) Ignoring body language - D) Delivering the message in written form only Correct Answer: A 13. Which type of communication involves all team members interacting simultaneously? - A) Asynchronous - B) Synchronous - C) Passive - D) Formal Correct Answer: B 14. Which communication tool is highly effective for brainstorming and problem-solving? - A) Online chat - B) Printed manuals - C) Web conferencing - D) Audio recording Correct Answer: C 15. Which principle is important for improving intercultural communication? - A) Using local idioms - B) Ignoring participant backgrounds - C) Celebrating diversity - D) Speaking faster to ensure clarity Correct Answer: C 16. What is the primary purpose of a presentation? - A) To entertain the audience - B) To deliver information and support decision-making - C) To promote personal opinions - D) To collect project expenses Correct Answer: B 17. According to the 80/20 rule, how much time should be spent preparing a presentation versus delivering it? - A) 50% preparation, 50% delivery - B) 80% preparation, 20% delivery - C) 70% preparation, 30% delivery - D) 20% preparation, 80% delivery Correct Answer: B 18. What is the first step in preparing presentation content? - A) Writing your script - B) Developing an outline - C) Defining your presentation purpose - D) Creating visuals Correct Answer: C 19. Which of the following is NOT part of the structure for presentation content? - A) 10% introduction - B) 75% body - C) 15% conclusion - D) 50% visuals Correct Answer: D 20. What should be the primary focus of your presentation content? - A) General information and overview - B) Key messages and takeaways - C) Interesting trivia - D) Personal achievements Correct Answer: B 21. What should be considered regarding the audience before a presentation? - A) Complexity of project tools used - B) Seniority, interest in the topic, and reason for attending - C) Previous feedback given - D) Presentation rehearsal time Correct Answer: B 22. How should body language be used during a presentation? - A) Avoid eye contact to minimize pressure - B) Gesture excessively to hold attention - C) Use appropriate posture and eye contact to maintain engagement - D) Keep your hands in your pockets Correct Answer: C 23. What should you do before the presentation to ensure readiness? - A) Rely solely on PowerPoint slides - B) Ignore audience background details - C) Test logistics, prepare backups, and check presentation settings - D) Prepare without rehearsals Correct Answer: C 24. Which of the following can enhance a virtual presentation? - A) Avoiding visual aids to save bandwidth - B) Adding transitions to every slide - C) Utilizing interactive tools like polls or Q&A sessions - D) Using long paragraphs on each slide Correct Answer: C 25. What should you avoid when using email for communication? - A) Using positive wording - B) Checking attachments before sending - C) Writing in all caps - D) Saving the draft and rereading it later Correct Answer: C 26. Which element is a major factor in communication effectiveness during presentations? - A) Voice qualities like pitch and tempo - B) Using the longest words possible - C) Relying exclusively on slides - D) Avoiding any form of audience engagement Correct Answer: A 27. What is an effective way to manage anxiety during a presentation? - A) Avoid making eye contact - B) Practice only in your head - C) Rehearse out loud and take deep breaths - D) Skip any practice sessions Correct Answer: C 28. Which feature is most suitable for a synchronous communication tool? - A) Email - B) Printed memo - C) Video conference - D) Status update report Correct Answer: C 29. What is the benefit of storytelling in a business presentation? - A) It focuses solely on data and statistics - B) It helps connect the speaker to the audience on a personal level - C) It is used only for entertainment purposes - D) It avoids involving personal anecdotes Correct Answer: B 30. Which storytelling technique involves starting with a pivotal moment to grab attention? - A) Monomyth - B) Sparklines - C) In Medias Res - D) False Start Correct Answer: C 31. Which of the following is an example of using the Petal Structure storytelling technique? - A) Introducing the problem and then providing a solution - B) Highlighting multiple stories that relate back to a central idea - C) Showing step-by-step progression through challenges - D) Using unexpected twists to keep the audience engaged Correct Answer: B 32. What is one of the TED Talks storytelling tools for creating connection? - A) Using complex jargon - B) Avoiding eye contact - C) Showing vulnerability and making eye contact - D) Focusing only on statistics Correct Answer: C 33. Which storytelling technique uses humor to introduce a topic? - A) Sparklines - B) Monomyth - C) In Medias Res - D) False Start Correct Answer: D 34. Which method should you use to provide effective feedback? - A) Focus on the individual’s personality traits - B) Wait until the end of the project to offer feedback - C) Be timely and focus on specific behaviors - D) Avoid using a balanced approach Correct Answer: C 35. What is the “Observation-Feeling-Need-Request” script used for? - A) To criticize team members directly - B) To escalate issues to higher management - C) To provide constructive feedback in a non-confrontational way - D) To avoid addressing performance issues Correct Answer: C 36. Which aspect of feedback helps to avoid miscommunication? - A) Ignoring the feedback - B) Acknowledging and repeating back what you heard - C) Assuming the feedback is incorrect - D) Avoiding face-to-face feedback Correct Answer: B 37. Which principle is a core component of SMART objectives? - A) Objectives should be vague - B) Objectives should be specific and time-bound - C) Objectives should avoid measurable outcomes - D) Objectives should only focus on short-term goals Correct Answer: B 38. How should you deliver feedback to ensure a positive reception? - A) Focus solely on negative aspects - B) Use indirect praise before criticism - C) Compare the individual with others on the team - D) Deliver the feedback in a public setting Correct Answer: B 39. Which approach is important to maintain high trust in communication? - A) Low do, high say - B) High do, high say - C) Low do, low say - D) High do, low say Correct Answer: B 40. What should you do if you don’t know the answer to a question during a presentation? - A) Ignore the question - B) Make up an answer - C) Admit you don’t know and follow up later - D) Dismiss the question Correct Answer: C 41. How should you handle cultural differences during team communication? - A) Use slang to relate better - B) Ignore local customs - C) Research and adapt to cultural conventions - D) Assume everyone has the same understanding Correct Answer: C 42. What should you do before using new conferencing technology? - A) Avoid testing it to save time - B) Trust that it will work without issues - C) Conduct a test meeting and check access from multiple devices - D) Rely on others to troubleshoot during the meeting Correct Answer: C 43. What is a best practice when giving a virtual presentation? - A) Not informing the audience about recording the session - B) Logging in at the exact start time - C) Logging in early and testing all connections - D) Avoiding use of interactive tools Correct Answer: C 44. When preparing a presentation, what is one guideline for slide content? - A) Use as many animations as possible - B) Include only key messages per slide - C) Avoid visual aids entirely - D) Use long paragraphs to explain key points Correct Answer: B 45. What is the main focus of a feedback review stage? - A) Assigning blame - B) Celebrating diversity - C) Assessing actual performance against goals - D) Ignoring past feedback Correct Answer: C 46. What should you avoid when using presentation tools? - A) Using transitions sparingly - B) Including key content on slides - C) Relying solely on animations to convey your message - D) Preparing visual aids that enhance understanding Correct Answer: C 47. What does “high do, high say” communication refer to? - A) Talking more and acting less - B) Balancing communication with effective action - C) Focusing only on communication - D) Ignoring communication altogether Correct Answer: B 48. Which storytelling technique is most effective for explaining complex topics? - A) Converging Ideas - B) In Medias Res - C) False Start - D) Explanation Correct Answer: D 49. What is a key step when holding a video conference? - A) Keeping other applications open during the meeting - B) Not testing the internet connection - C) Closing unnecessary applications to avoid distractions - D) Ignoring connectivity issues Correct Answer: C 50. Which communication model component refers to the interpretation of the message by the receiver? - A) Encoding - B) Noise - C) Decoding - D) Transmission Correct Answer: C