Production and Operation Management Chapter Four Product & Service Design 1 Quiz
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Questions and Answers

What does product and service design refer to?

  • The appearance and characteristics of a product or service (correct)
  • The process of refining existing products and services
  • The formulation of cost targets for a product or service
  • The quality goals of a product or service

Why is there an emphasis on new goods and services?

  • Increased competition (correct)
  • Higher trade barriers
  • Advances in old technology
  • Reduced worldwide telecommunications

What are some reasons for designing or redesigning new products (goods & services)?

  • Social and demographic reasons only
  • Political, liability, or legal reasons only
  • Economic reasons only
  • Competitive reasons only (correct)

Which technology is used for computer-aided design?

<p>Computer-aided manufacturing (CAM) (D)</p> Signup and view all the answers

What does the design of a product or service help to translate?

<p>Customer wants and needs into product requirements (A)</p> Signup and view all the answers

What do improved manufacturing processes like CAD and CAM contribute to?

<p>Products becoming obsolete faster (A)</p> Signup and view all the answers

What is product liability?

<p>The responsibility of a manufacturer for any injuries or damages caused by a faulty product (C)</p> Signup and view all the answers

Where can ideas for new or redesigned products come from?

<p>Research and development efforts (C)</p> Signup and view all the answers

What are two critical issues related to human factor in product design?

<p>Safety and liability (B)</p> Signup and view all the answers

What is remanufacturing in the context of product design?

<p>Refurbishing used products by replacing worn-out or defective components (B)</p> Signup and view all the answers

What is recycling in the context of product design?

<p>Recovering materials for future use (D)</p> Signup and view all the answers

What is global product design?

<p>Design conducted by a team located in different countries (D)</p> Signup and view all the answers

In what context does product design become a focal point in the quest for sustainability?

<p>Environmental factors (B)</p> Signup and view all the answers

What is the responsibility of a manufacturer in the context of product liability?

<p>For any injuries or damages caused by a faulty product (B)</p> Signup and view all the answers

What is the main focus of global product design?

<p>Combining efforts of designers from different countries and continents (B)</p> Signup and view all the answers

What does the responsibility of product liability serve as?

<p>An incentive for designing and redesigning new products (C)</p> Signup and view all the answers

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