Production and Operation Management Chapter Four Product & Service Design 1 Quiz
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Questions and Answers

What does product and service design refer to?

  • The appearance and characteristics of a product or service (correct)
  • The process of refining existing products and services
  • The formulation of cost targets for a product or service
  • The quality goals of a product or service

    • Why is there an emphasis on new goods and services?

  • Increased competition (correct)
  • Higher trade barriers
  • Advances in old technology
  • Reduced worldwide telecommunications

    • What are some reasons for designing or redesigning new products (goods & services)?

  • Social and demographic reasons only
  • Political, liability, or legal reasons only
  • Economic reasons only
  • Competitive reasons only (correct)

    • Which technology is used for computer-aided design?

    <p>Computer-aided manufacturing (CAM)</p> Signup and view all the answers

    What does the design of a product or service help to translate?

    <p>Customer wants and needs into product requirements</p> Signup and view all the answers

    What do improved manufacturing processes like CAD and CAM contribute to?

    <p>Products becoming obsolete faster</p> Signup and view all the answers

    What is product liability?

    <p>The responsibility of a manufacturer for any injuries or damages caused by a faulty product</p> Signup and view all the answers

    Where can ideas for new or redesigned products come from?

    <p>Research and development efforts</p> Signup and view all the answers

    What are two critical issues related to human factor in product design?

    <p>Safety and liability</p> Signup and view all the answers

    What is remanufacturing in the context of product design?

    <p>Refurbishing used products by replacing worn-out or defective components</p> Signup and view all the answers

    What is recycling in the context of product design?

    <p>Recovering materials for future use</p> Signup and view all the answers

    What is global product design?

    <p>Design conducted by a team located in different countries</p> Signup and view all the answers

    In what context does product design become a focal point in the quest for sustainability?

    <p>Environmental factors</p> Signup and view all the answers

    What is the responsibility of a manufacturer in the context of product liability?

    <p>For any injuries or damages caused by a faulty product</p> Signup and view all the answers

    What is the main focus of global product design?

    <p>Combining efforts of designers from different countries and continents</p> Signup and view all the answers

    What does the responsibility of product liability serve as?

    <p>An incentive for designing and redesigning new products</p> Signup and view all the answers

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