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Quality Characteristics in Production and Operations Management

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Questions and Answers

Which company has the Tel/Fax number +91 11 235 25107/08/12?

Knowledge Partner QR Pvt. Ltd.
Transpacific Certifications Ltd. (correct)
Bureau of Indian Standards
QMS Certification Services Pvt. Ltd.

Which organization is situated at Victory Vihar in Hyderabad?

URS Certification Ltd.
Transpacific Certifications Ltd.
CAP-1
American Quality Assessors (correct)

Where is the Lloyd's Register Quality Assurance Ltd. in India located?

Bangalore
Ghaziabad
Mumbai (correct)
Chennai

Where is the Bureau of Indian Standards located?

New Delhi (D) Signup and view all the answers

Which organization can be reached at +91-80-5534 3536/37?

NVT Quality Group (D) Signup and view all the answers

What is the main objective of inspection?

To identify and correct defects (A) Signup and view all the answers

What is the website for URS Certification Ltd.?

<a href="http://www.ursindia.com">www.ursindia.com</a> (C) Signup and view all the answers

Which of the following is a drawback of inspection?

Cannot prevent defects (D) Signup and view all the answers

What are some quality characteristics of services mentioned in the text?

Meeting promised due dates, safety, comfort (C) Signup and view all the answers

How does Crosby define quality?

Conformance to requirement or specifications (A) Signup and view all the answers

Which of the following is NOT mentioned as a dimension of quality in the text?

Efficiency (C) Signup and view all the answers

How does the text describe quality in terms of customer requirements?

Relative and compared with standards (A) Signup and view all the answers

What is the significance of statistical process control (SPC) in quality assurance?

Provides real-time monitoring of processes (C) Signup and view all the answers

What is the key characteristic of control charts in quality management?

They display process variation over time (A) Signup and view all the answers

Where does quality begin according to the text?

In accordance with customer specifications during product design (A) Signup and view all the answers

What is the primary purpose of control in quality management?

Maintaining consistency and meeting standards (C) Signup and view all the answers

How does Juran define quality based on the provided context?

Fitness for use (D) Signup and view all the answers

In the context of quality management, what does 'P-chart' refer to?

A chart displaying control limits for attributes data (B) Signup and view all the answers

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