Product Strategy: Understanding Product Levels
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Questions and Answers

What is a product?

  • Only services and experiences
  • Only physical goods
  • Only information and ideas
  • Anything that satisfies a want or need (correct)

At which product level is the fundamental benefit or service sought by the customer represented?

  • Core Benefit (correct)
  • Augmented Product
  • Basic Product
  • Expected Product

Which product level involves providing additional features and benefits beyond customer expectations?

  • Core Benefit
  • Augmented Product (correct)
  • Basic Product
  • Expected Product

What is the potential product level focused on?

<p>Exceeding customer expectations (C)</p> Signup and view all the answers

Which of the following is an example of a durable good?

<p>Smartphone (B)</p> Signup and view all the answers

Which product classification scheme includes products with a short lifespan and those that do not have physical attributes?

<p>Nondurable goods (A)</p> Signup and view all the answers

What type of goods are soft drinks, soaps, and newspapers considered?

<p>Convenience goods (A)</p> Signup and view all the answers

Which category of convenience goods includes goods that are purchased on a regular basis?

<p>Staples (A)</p> Signup and view all the answers

What type of goods are chocolates, candies, and potato chips classified as?

<p>Impulse goods (C)</p> Signup and view all the answers

Which category of shopping goods involves more time and effort in the decision-making process?

<p>Heterogeneous shopping goods (C)</p> Signup and view all the answers

What do we call goods that possess unique characteristics or qualities that make them stand out from other products in the market?

<p>Specialty goods (A)</p> Signup and view all the answers

Which category of industrial goods is used in the production process to create finished goods or products?

<p>Material and parts goods (B)</p> Signup and view all the answers

What are basic substances in their natural state that are used in the manufacturing process to create finished goods called?

<p>Raw materials (A)</p> Signup and view all the answers

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