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Study Notes
- This study focuses on the role of proactive work behaviors in healthcare delivery.
- Proactive work behavior includes initiative and flexibility.
- Service quality is a top priority for healthcare organizations.
- Employee satisfaction influences the quality of service they provide.
- Engaged employees are more likely to demonstrate proactive behaviors.
- Proactive work behavior is important in most organizational environments.
- The resource-based view and dynamic capabilities suggest developing unique HR practices.
- Healthcare organizations face the challenge of galvanizing proactive work behaviors in employees.
- Proactive work behaviors may vary depending on organizational strategies, cultures, and histories.
- The study proposes that proactive work behaviors mediate the relationship between HR capabilities and quality of patient care in healthcare organizations.
Test your knowledge on proactive work behaviors in the healthcare sector, including their impact on service quality, employee satisfaction, and patient care. Explore the role of engaged employees and unique HR practices in fostering proactive behaviors.
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