12 Questions
What is the mediating factor in the relationship between HR capabilities and quality of patient care in hospitals?
Proactive work behaviors
What are the two components of proactive work behavior?
Initiative and flexibility
Why is employee satisfaction important in healthcare organizations?
It is important for providing high-quality service
In what type of organizational environment is proactive work behavior viewed as important?
In most organizational environments
What do the resource-based view and the theory of dynamic capabilities point towards in terms of HR practices and systems?
Developing a unique and inimitable set of HR practices and systems that fit an organization’s culture and strategy
What are the three characteristics of health care delivery that make proactive employee actions and behaviors a challenge?
Task interdependence, task complexity, and uncertainty
What is the challenge for health care organizations in terms of employee behavior?
To bring about proactive employee actions and behaviors
What is an important consideration in identifying the appropriate mediators of the HR-performance relationship?
Organizational context
In what type of firms is proactive employee behavior a pre-requisite?
Service firms
What is the likely mediator between HR system and distal outcomes of firm performance?
Proactive work behaviors
What is the relationship between HR capabilities and quality of patient care in hospitals?
Indirect
What is the theory that emphasizes the importance of developing unique and inimitable HR practices and systems?
Resource-based view
Study Notes
- The study examines the mediating role of proactive work behaviors in the relationship between HR capabilities and quality of patient care in hospitals.
- Proactive work behavior consists of initiative and flexibility.
- Employee satisfaction is important for providing high-quality service in healthcare organizations.
- Proactive work behavior is viewed as important in most organizational environments.
- The resource-based view and the theory of dynamic capabilities point towards developing a unique and inimitable set of HR practices and systems that fit an organization’s culture and strategy.
- Health care delivery involves high levels of task interdependence, task complexity, and uncertainty.
- The challenge before health care organizations is to bring about proactive employee actions and behaviors.
- The organizational context is an important consideration in identifying the appropriate mediators of the HR-performance relationship.
- Proactive employee behavior is a pre-requisite in service firms.
- The impact of HR system on more distal outcomes of firm performance is likely to be mediated through the more proximal outcomes of proactive work behaviors.
Test your knowledge on the role of proactive work behaviors as a mediator between HR capabilities and quality of patient care in hospitals. Explore the importance of employee satisfaction in providing high-quality service and the impact of organizational context on proactive employee actions. Learn about theories like the resource-based view and dynamic capabilities in developing HR practices for healthcare organizations.
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