17 Questions
What is the role of corporate sponsors in a Lean Six Sigma project?
Provide financial support and resources for the project
Which of the following is a quantifiable measure used in Lean Six Sigma projects?
Defects Per Million Opportunities (DPMO)
Why is extensive training for project teams important in Lean Six Sigma?
To ensure effective implementation of improvement tools and techniques
What do process improvement experts typically do in a Lean Six Sigma project?
Analyze opportunity for improvement
How are appropriate metrics identified in Lean Six Sigma projects?
By measuring current performance against market requirements
Which aspect is crucial for the success of a Lean Six Sigma project?
Trained associates
What is the primary objective of identifying critical measures to evaluate the success meeting critical customer requirements?
To establish a baseline sigma for the processes being analyzed
Which aspect of Lean Six Sigma involves developing a methodology to effectively collect data to measure process performance?
Measuring performance
What is a key deliverable when applying Lean Six Sigma methodologies to process improvement?
Process maps
Why is it important to translate Voice of Customer (VOC) into Critical Customer Requirements (CCRs) in process improvement projects?
To improve performance
In the context of Lean Six Sigma, what role does developing a team charter play in project success?
Establishing clear team guidelines & ground rules
What is the primary purpose of identifying appropriate metrics early in the Six Sigma process?
To provide incentives and accountability for business results
Which of the following is NOT a key principle of Six Sigma according to the text?
Ensure all improvement projects have the support of senior management
What is the primary purpose of creating highly qualified process improvement experts like Green Belts and Black Belts?
To apply improvement tools and lead teams
Which of the following is NOT a benefit of providing extensive training followed by project team deployment?
Ensure appropriate metrics are identified early
What is the primary purpose of setting stretch objectives for improvement in the Six Sigma process?
To drive significant, breakthrough improvements in performance
Which of the following quantifiable measures can be applied across all parts of an organization according to the text?
Defects per million opportunities (DPMO)
Learn about quantifiable measures like DPMO and how they apply to various parts of an organization such as manufacturing, engineering, administrative, and software. This quiz is based on concepts from Evans and Lindsay's 'Managing for Quality and Performance Excellence, 11th Edition'.
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