Principles of Six Sigma: Measures and Metrics
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Questions and Answers

What is the main objective of identifying critical measures in Lean Six Sigma projects?

  • To establish baseline sigma for the processes (correct)
  • To analyze opportunity potential tools and techniques
  • To translate VOC into CCRs
  • To develop team guidelines & ground rules

What is the purpose of developing a Team Charter in a Lean Six Sigma project?

  • To define opportunities objective
  • To identify quick win opportunities
  • To validate/develop Team Charter (correct)
  • To measure performance

What element of Lean Six Sigma is important in understanding the calculation and establishing baseline sigma?

  • Prepared Team 8
  • Quick Win Opportunities
  • Action Plan Process Maps
  • Critical Customer Requirements (correct)

Why is it important to map processes in a Lean Six Sigma project?

<p>To identify and map processes (C)</p> Signup and view all the answers

Which step is crucial for translating Voice of Customer (VOC) into Critical Customer Requirements (CCR)?

<p>Translate VOC into CCRs (C)</p> Signup and view all the answers

What is the role of a Control Performance in a Lean Six Sigma project?

<p>Measure Performance (C)</p> Signup and view all the answers

Which activity is important to validate a Business Opportunity in Lean Six Sigma?

<p>Analyze Opportunity Potential Tools and Techniques (A)</p> Signup and view all the answers

'Improving Performance' is related to which aspect of Lean Six Sigma?

<p>'Control Performance' (A)</p> Signup and view all the answers

What is the primary purpose of establishing a Team Charter in a Lean Six Sigma project?

<p>To define the project scope, roles, and responsibilities of the team members (B)</p> Signup and view all the answers

Which of the following is the most important step in translating the Voice of the Customer (VOC) into Critical Customer Requirements (CCRs)?

<p>Conducting in-depth customer interviews and surveys (A)</p> Signup and view all the answers

What is the primary purpose of identifying and measuring the appropriate performance metrics in a Lean Six Sigma project?

<p>To establish a baseline for process performance and identify opportunities for improvement (D)</p> Signup and view all the answers

Which of the following is the most important factor in ensuring the success of a Lean Six Sigma project?

<p>Involvement and support from corporate sponsors and executives (B)</p> Signup and view all the answers

What is the primary purpose of the Lean Six Sigma metric known as Defects Per Million Opportunities (DPMO)?

<p>To determine the overall process capability and identify opportunities for improvement (D)</p> Signup and view all the answers

What is the primary role of a process improvement expert in a Lean Six Sigma project?

<p>To guide the team in identifying and mapping the critical business processes (A)</p> Signup and view all the answers

Which of the following is the most important factor in establishing an effective baseline for process performance in a Lean Six Sigma project?

<p>Identifying and mapping the critical business processes that impact the customer experience (A)</p> Signup and view all the answers

What is the primary purpose of the "Control Performance" step in the Lean Six Sigma DMAIC framework?

<p>To develop a comprehensive plan for monitoring and maintaining the improved process performance (C)</p> Signup and view all the answers

What is the most important factor in ensuring the long-term success of a Lean Six Sigma project?

<p>Ongoing monitoring, control, and maintenance of the improved process performance (A)</p> Signup and view all the answers

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