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Power Dynamics in the Workplace

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Questions and Answers

Which of the following influence tactics is typically the least effective?

Inspirational appeals
Pressure (correct)
Rational persuasion
Coalitions

Which influence tactic is effective across organizational levels?

Rational persuasion (correct)
Consultation
Legitimacy
Inspirational appeals

Which combination of influence tactics can lessen negative reactions when appearing to 'dictate' outcomes?

Personal appeals and exchange
Pressure and coalitions
Ingratiation and legitimacy (correct)
Rational persuasion and consultation

Which influence tactic is most effective with lateral influence attempts?

Coalitions (D) Signup and view all the answers

According to the text, what factors contribute to one entity having greater power over another?

The level of dependency one entity has on another (B) Signup and view all the answers

What is the main reason why Tim Hortons franchisees have limited autonomy in running their franchise?

The company wants to maintain consistency in product quality (A) Signup and view all the answers

What did the introduction of the 'Always Fresh' baking system require Tim Hortons franchisees to do?

Purchase pre-baked products from a specific supplier (B) Signup and view all the answers

According to the text, dependency is inversely proportional to

the alternative sources of supply (A) Signup and view all the answers

According to the text, possession of something plentiful will

not increase your power (B) Signup and view all the answers

According to the text, dependency is increased when the resource you control is

important, scarce, and cannot be substituted (A) Signup and view all the answers

According to the text, possession of a scarce resource makes others dependent on you because

they don't have access to that resource (D) Signup and view all the answers