11 Questions
Which of the following influence tactics is typically the least effective?
Pressure
Which influence tactic is effective across organizational levels?
Rational persuasion
Which combination of influence tactics can lessen negative reactions when appearing to 'dictate' outcomes?
Ingratiation and legitimacy
Which influence tactic is most effective with lateral influence attempts?
Coalitions
According to the text, what factors contribute to one entity having greater power over another?
The level of dependency one entity has on another
What is the main reason why Tim Hortons franchisees have limited autonomy in running their franchise?
The company wants to maintain consistency in product quality
What did the introduction of the 'Always Fresh' baking system require Tim Hortons franchisees to do?
Purchase pre-baked products from a specific supplier
According to the text, dependency is inversely proportional to
the alternative sources of supply
According to the text, possession of something plentiful will
not increase your power
According to the text, dependency is increased when the resource you control is
important, scarce, and cannot be substituted
According to the text, possession of a scarce resource makes others dependent on you because
they don't have access to that resource
Test your knowledge on interacting effectively and compliance resistance with this quiz. Explore the bases of leader power and discover the most likely employee responses. Learn about coercive, reward, legitimate, expert, and referent power sources. Reprinted by permission of Pearson Education Inc., Upper Saddle River, New Jersey.
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