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Questions and Answers
Competence, openness, and honesty create a positive communication climate, productive workplace environment and a cohesive team
False
A positive communication climate enables team members and other stakeholders to work with dignity and respect. However, a team with a negative communication climate has low morale, high absenteeism, and low turnover of staff.
True
Employees and team members know they can rely on the organization or leader to deliver what it promises in terms of job security, employee benefits and opportunity for career advancement
True
A reliable leader is expected to lead by example, support team members to meet expected outcomes, share information consistently and involve team members in planning and problem solving.
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Members take responsibility for their own work and assist others to achieve team responsibilities and accountabilities. Interactions are positive and no single person monopolizes the discussion or controls the interactions within the team
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Emotional intelligent leaders are reliable, take responsibility, solve problems and demonstrate honesty, integrity, optimism and emotional behavior
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Goleman describes five components of emotional intelligence – self-awareness, self-regulation, self-motivation, social awareness (or empathy) and social skill
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Characteristic of motivated teams and individual members are energy, initiative and commitment to achieving the organization and team’s goal.
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