Política y Objetivos de Calidad

Política de Calidad

• Defines the overall quality goals and direction of an organization.
• Establishes the principles and values that guide quality management efforts.
• Outlines the commitment to meeting customer needs and exceeding expectations.
• Serves as a cornerstone for all quality-related activities.
• Provides a framework for decision-making regarding quality issues.

Objetivos de Calidad

• Specific, measurable, achievable, relevant, and time-bound (SMART) targets related to quality.
• Derived from the overall quality policy.
• Reflect the organization's commitment to continuous improvement.
• Translate the policy into actionable steps.
• Provide a roadmap for achieving desired quality outcomes.

Normas ISO

• International quality standards that facilitate consistency and efficiency in quality management processes.
• Provide a framework for establishing and maintaining quality systems.
• Promote improvements in product development, design, and delivery.
• Enhance customer satisfaction through standardized processes.
• Ensure companies operate within globally recognized standards.

Auditorías Internas

• Systematic assessments of processes and procedures against established standards and policies.
• Performed by internal personnel to identify strengths and weaknesses in the quality management system.
• Provide feedback to management regarding potential areas for improvement.
• Help maintain the integrity and effectiveness of the quality system.
• Identify any non-conformities or potential risks in the quality management.

Satisfacción del Cliente

• The degree to which a product or service fulfills customer expectations and needs.
• A key metric for evaluating the effectiveness of quality management efforts.
• Directly impacts the reputation and profitability of an organization.
• A primary goal often reflected in quality objectives.
• Measured through customer feedback and data analysis.

Mejora Continua

• Ongoing effort to improve processes, products, and services to enhance overall quality.
• Driven by a commitment to refine existing systems and identify potential inefficiencies.
• Involves implementing changes based on feedback and performance data.
• Focused on meeting or exceeding customer expectations continually.
• Fundamental to organizational progress and growth.

Riesgos

• Potential threats to the quality management system and its effectiveness.
• Identifies and assesses vulnerabilities and potential disruptions.
• Proactive management is critical to mitigate possible repercussions.
• Risk assessment and mitigation strategies are essential to quality management.
• Potential negative consequences from flaws in the process.

Causa Raíz

• Identifying the underlying reasons for defects or problems in a process, product, or service.
• Requires meticulous investigation and analysis to pinpoint the root of a problem.
• Aims to prevent the recurrence of a problem by eliminating its origin.
• Essential for continuous quality improvement.
• Often involves structured problem-solving techniques.

SMART

• Specific, measurable, achievable, relevant, and time-bound.
• Criteria for setting effective quality objectives.
• Ensures clarity, accountability, and successful attainment of goals.
• Crucial to track and measure the impact of quality programs.
• Provides a structured approach to goal setting in quality.

5S

• Methodology focused on workplace organization & cleaning.
• Sort, Set in order, Shine, Standardize, and Sustain.
• Aiming for a safer, more efficient, and productive work environment.
• Leads to improved workflow and reduced waste.
• Creates a visually appealing and organized workspace.

Visión

• Long-term aspiration and ideal future state for the organization.
• Guides strategic planning and decision-making.
• Focuses the organization on a shared future outcome.
• Provides direction and purpose for efforts.
• A clear and broadly articulated future-oriented statement.

Misión

• Defined purpose and overall objective of the organization, what the organization does.
• Foundation for the organization's activities.
• Guides daily operations and decision-making.
• Defines the contribution the organization aims to make.
• Outlines the value proposition for stakeholders.

Este cuestionario aborda la Política de Calidad y los Objetivos de Calidad de una organización. Examina cómo estas directrices son fundamentales para el manejo de la calidad y cómo se relacionan con las Normas ISO. A través de preguntas específicas, se evalúa la comprensión de los principios y validez en el ámbito del aseguramiento de calidad.