Polite and Effective Communication
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Questions and Answers

Which of the following is NOT a recommended practice for e-mail etiquette?

  • Hitting 'reply all' to every message (correct)
  • Including a message in the subject line
  • Signing your e-mails
  • Using e-mail features such as 'high importance' flags

What is a key component of verbal communication?

  • Reading
  • Typing
  • Listening (correct)
  • Writing

In emergency situations, what is essential for effective verbal communication?

  • Issuing unnecessary orders
  • Speaking rapidly
  • Issuing clear and precise orders (correct)
  • Using complex words

What is a recommended practice for improving verbal communication skills?

<p>Being sincere and communicating with honesty and accuracy (C)</p> Signup and view all the answers

Which term is used to indicate that the radio transmission is strong and clear?

<p>Loud and Clear (D)</p> Signup and view all the answers

What does the term 'Come In' mean?

<p>Please respond. (C)</p> Signup and view all the answers

Which term is used to acknowledge and place a message on hold?

<p>Standby (A)</p> Signup and view all the answers

What is the purpose of the NATO phonetic alphabet?

<p>To minimize miscommunication. (B)</p> Signup and view all the answers

Which type of communication device is commonly used at industrial worksites?

<p>Two-way radios (B)</p> Signup and view all the answers

What are repeaters used for in two-way radio communication?

<p>To extend the signal range and coverage (C)</p> Signup and view all the answers

What should operators do before using a two-way radio?

<p>Review the radio manufacturer's operating manual (A)</p> Signup and view all the answers

What is the purpose of the push-to-talk switch on a two-way radio?

<p>To transmit verbal communications (C)</p> Signup and view all the answers

Which of the following is NOT an advantage of written communication?

<p>Written communication is especially preferred in situations where a permanent record is required. (B)</p> Signup and view all the answers

Which of the following is NOT a practical writing tip for effective written communication?

<p>Use rude language to convey urgency. (B)</p> Signup and view all the answers

Which form of written communication combines fast message delivery with permanent communication records?

<p>E-mail (A)</p> Signup and view all the answers
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