Polite and Effective Communication
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Questions and Answers

Which of the following is NOT a recommended practice for e-mail etiquette?

  • Hitting 'reply all' to every message (correct)
  • Including a message in the subject line
  • Signing your e-mails
  • Using e-mail features such as 'high importance' flags

    • What is a key component of verbal communication?

  • Reading
  • Typing
  • Listening (correct)
  • Writing

    • In emergency situations, what is essential for effective verbal communication?

  • Issuing unnecessary orders
  • Speaking rapidly
  • Issuing clear and precise orders (correct)
  • Using complex words

    • What is a recommended practice for improving verbal communication skills?

    <p>Being sincere and communicating with honesty and accuracy</p> Signup and view all the answers

    Which term is used to indicate that the radio transmission is strong and clear?

    <p>Loud and Clear</p> Signup and view all the answers

    What does the term 'Come In' mean?

    <p>Please respond.</p> Signup and view all the answers

    Which term is used to acknowledge and place a message on hold?

    <p>Standby</p> Signup and view all the answers

    What is the purpose of the NATO phonetic alphabet?

    <p>To minimize miscommunication.</p> Signup and view all the answers

    Which type of communication device is commonly used at industrial worksites?

    <p>Two-way radios</p> Signup and view all the answers

    What are repeaters used for in two-way radio communication?

    <p>To extend the signal range and coverage</p> Signup and view all the answers

    What should operators do before using a two-way radio?

    <p>Review the radio manufacturer's operating manual</p> Signup and view all the answers

    What is the purpose of the push-to-talk switch on a two-way radio?

    <p>To transmit verbal communications</p> Signup and view all the answers

    Which of the following is NOT an advantage of written communication?

    <p>Written communication is especially preferred in situations where a permanent record is required.</p> Signup and view all the answers

    Which of the following is NOT a practical writing tip for effective written communication?

    <p>Use rude language to convey urgency.</p> Signup and view all the answers

    Which form of written communication combines fast message delivery with permanent communication records?

    <p>E-mail</p> Signup and view all the answers

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