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15 Questions

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Polite and Effective Communication

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Questions and Answers

Which one of the following is an advantage of written communication?

It can be easily proofread and edited (correct)

It allows for fast message delivery

It does not require selecting appropriate wording

It is preferred in situations where a permanent record is not required

Which one of the following is a practical writing tip?

Include irrelevant information to make the message longer

Choose words that are easy to understand (correct)

Use rude language to express frustration

Use complex words to sound more professional

Which one of the following is an example of written communication?

Phone call

Verbal instructions

Operating procedures (correct)

Face-to-face conversation

Which of the following is a key component of verbal communication?

Listening (A) Signup and view all the answers

Which of the following is NOT a guideline for effective email communication?

Use company email for personal business (C) Signup and view all the answers

In emergency situations, what is essential for effective verbal communication?

Issuing clear and precise orders (D) Signup and view all the answers

What is a benefit of verbal communication compared to written communication?

Allows for rapid feedback and clarification (D) Signup and view all the answers

Which term is used to interrupt all radio communications due to an emergency?

Emergency, Emergency, Emergency (C) Signup and view all the answers

What does the term 'Copy That' mean?

The message is received and understood. (A) Signup and view all the answers

What is the phonetic term for the letter 'B' in the NATO Phonetic Alphabet?

Bravo (D) Signup and view all the answers

Why is the NATO Phonetic Alphabet used in two-way radio communications?

To reduce communication errors (A) Signup and view all the answers

Which device is commonly used for communication at industrial worksites?

Two-way radios (D) Signup and view all the answers

What are repeaters used for in two-way radio communication?

To extend the signal range and coverage (C) Signup and view all the answers

What should operators do before using a two-way radio?

Review the radio manufacturer's operating manual (C) Signup and view all the answers

What is the purpose of the push-to-talk switch on a handheld radio?

To transmit the verbal communication (B) Signup and view all the answers