PURCOM 101 Types of Communication: Verbal Communication

18 Questions

Which element of nonverbal communication involves clothing, hairstyle, and use of cosmetics?

Appearance

What does gesture involve in nonverbal communication?

Purposive movement of body parts

What aspect of nonverbal communication primarily involves attitudes rather than ideas?

Body Language

Which form of nonverbal communication involves facial muscles to indicate emotions or feelings?

Facial Expression

What does a pointing finger or a pounding clenched fist gesture usually convey?

Command to stop

In nonverbal communication, what can be controlled and managed according to the text?

Facial Expressions

What does nonverbal communication mainly provide?

Information

How is poor posture interpreted in an interview setting?

Disrespect or laziness

What does suddenly sitting upright and leaning forward indicate?

I'm interested

In what context does a shrugging shoulder gesture usually occur?

Expressing confusion

What does poor posture convey about a person in an interview?

Disinterest or laziness

Which body language cue indicates that a conversation is finished?

Standing up

What is the main difference between oral and written communication?

Written communication provides a permanent record, while oral communication is transient.

Which of the following is an advantage of oral communication?

Facial expressions and body language are visible.

What is a disadvantage of written communication?

It does not allow for immediate feedback.

Which of the following is an example of written communication?

An email

What is the role of language in verbal communication, according to the text?

Language is the most important tool of verbal communication, and cultural differences play a role in understanding different languages.

Which of the following is a disadvantage of oral communication mentioned in the text?

The speaker is unable to deeply think about what they are delivering.

Study Notes

Nonverbal Communication

Nonverbal communication includes all forms of communication that do not use written or spoken words.
It provides hints about how people feel and makes it impossible for people not to communicate.
Nonverbal communication primarily involves attitudes, not ideas, and provides clues rather than facts.
It provides more information than verbal communication.

Elements of Nonverbal Communication

Appearance
- Includes speaker's clothing, hairstyle, neatness, and use of cosmetics.
- Also includes the surroundings, such as room size, lighting, decorations, and furnishings.
Body Language
- Facial Expression/Display: indicates emotions or feelings, such as happiness, sadness, fear, anger, surprise, excitement, indifference, and disgust.
- Facial expressions can be managed and controlled to convey intended emotions.
- Gesture: a purposive movement of fingers, hands, arms, head, or shoulders to describe, suggest, or emphasize something.
- Posture: the manner of bearing the body while standing or sitting, indicating self-confidence, status, friendliness, and mood.
Sounds
- Includes tone of voice, volume, pitch, and rate.

Types of Communication

Verbal Communication
- Refers to forms of communication that use spoken and written words to express and transfer views and ideas.
- Language is the most important tool of verbal communication, and cultural differences play a significant role.
Types of Verbal Communication
- Oral Communication
  - Uses spoken words to communicate.
  - Includes face-to-face conversations, speech, video, voice over, and internet.
  - Influenced by pitch, volume, speed, clarity of speaking.
  - Advantages: quick feedback, facial expression and body language are visible.
  - Disadvantages: speaker may not think deeply about what they are delivering.
- Written Communication
  - Uses written words, signs, or symbols to communicate.
  - Messages can be transmitted via email, letter, report, memo, etc.
  - Advantages: messages can be edited and revised, provides a record and backup, enables receiver to fully understand and send appropriate feedback.
  - Disadvantages: doesn't bring immediate feedback, takes more time in composing a written message.

This quiz covers the basics of verbal communication, focusing on the use of spoken and written words to express views and transfer ideas. It emphasizes the importance of language as a tool for communication and the role of cultural differences in language usage.

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