De-Escalation

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Questions and Answers

What is the primary focus of de-escalation training for officers?

To teach officers advanced combat techniques
To improve the response of officers to incidents involving persons in crisis (correct)
To provide officers with legal training
To enhance officers' negotiation skills

Which principle is a key component of the Critical Decision-Making Model (CDM)?

Adherence to personal beliefs
The use of force as the first option
Proportionality (correct)
The importance of speed in decision-making

What is Step 3 of the Critical Decision-Making Model (CDM)?

Ignore potential risks
Act without considering the situation
Consider police powers and agency policy (correct)
Consult with bystanders

What is one benefit of the Critical Decision-Making Model (CDM) for officers?

Assists officers to make better decisions (D) Signup and view all the answers

What is the purpose of an after-action review (AAR) of a critical incident?

To uncover and document strengths and weaknesses of the response to an incident for continuous learning and improvement (C) Signup and view all the answers

What is the role of the Critical Decision-Making Model (CDM) in post-response expectations following a critical incident?

It guides thinking during a critical incident and serves as a tool for examining decision-making after the fact (C) Signup and view all the answers

What is the purpose of including the topic of implicit bias in the review of a critical incident?

To ensure a comprehensive understanding of the incident response, including any potential biases that may have influenced decisions (D) Signup and view all the answers

What are officers expected to integrate from the preceding curriculum and concepts covered in recognizing critical incidents?

Recognize critical incidents, respond effectively, use communication skills appropriately, and use operational safety tactics (A) Signup and view all the answers

What is a key behavior associated with a person experiencing behavioral crisis?

Agitation (B) Signup and view all the answers

What is prioritized in effectively responding to a person in behavioral crisis?

Verbal defusing (B) Signup and view all the answers

What is emphasized as essential for police officers to obtain voluntary compliance and resolve situations without the use of force?

Communication skills (A) Signup and view all the answers

What is crucial for active listening according to the training?

80% listening and 20% talking (B) Signup and view all the answers

What type of communication skills are demonstrated as critical in interactions?

Non-verbal communication (A) Signup and view all the answers

What does the training emphasize regarding the application of tactics to every situation?

Key concepts can be learned and applied through practice (B) Signup and view all the answers

What is a key concept explained and demonstrated when responding to a critical incident as a team?

Distance + cover = time (C) Signup and view all the answers

What is valued in the training, with emphasis on lowering emotions to help individuals think more rationally?

Emotional–rational thinking scale (C) Signup and view all the answers

What is demonstrated as a technique for engaging a person in behavioral crisis?

Minimizing stress (C) Signup and view all the answers

What is highlighted as a principle for effectively responding to a person in behavioral crisis?

Verbal defusing (C) Signup and view all the answers

What is explained as a key role when responding to a critical incident as a team?

Tactical pause (D) Signup and view all the answers

What is highlighted as a priority when responding to a person in behavioral crisis?

Voluntary compliance (B) Signup and view all the answers

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Study Notes

Police Officer Training in Handling Critical Incidents

The training involves reviewing video case studies of incidents captured through body-cameras or dash-cams to analyze officers' actions with the critical decision-making model (CDM).
The training emphasizes the need to evaluate, slow down, and de-escalate incidents involving persons in crisis to achieve a safe and successful conclusion.
Behaviors associated with a person experiencing behavioral crisis include non-responsiveness to verbal commands, lack of coherence, agitation, talking to themselves, and poor hygiene.
Principles for effectively responding to a person in behavioral crisis prioritize verbal defusing, stabilization, and achieving voluntary compliance.
Techniques for engaging a person in behavioral crisis include requesting backup, minimizing stress, and continually assessing using the CDM model.
The emotional–rational thinking scale is valued, with the emphasis on lowering emotions to help individuals think more rationally and make better decisions.
Communication skills are highlighted as essential for police officers to obtain voluntary compliance and resolve situations without the use of force.
Active listening is crucial, with 80% of the time spent listening and 20% talking, aiming to understand and gather information about the person's thoughts and feelings.
Non-verbal communication skills, such as projecting the right body language, making eye contact, and modulating tone of voice, are demonstrated as critical in interactions.
Verbal communication skills for defusing tense situations and gaining voluntary compliance include establishing rapport, asking open-ended questions, and providing options.
The training emphasizes that no standard set of tactics can be applied to every situation, but key concepts can be learned and applied through practice.
Key tactical expectations and roles when responding to a critical incident as a team, concepts such as "tactical pause," "distance + cover = time," and "tactical repositioning" are explained and demonstrated.

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