20 Questions
What is the primary focus of de-escalation training for officers?
To improve the response of officers to incidents involving persons in crisis
Which principle is a key component of the Critical Decision-Making Model (CDM)?
Proportionality
What is Step 3 of the Critical Decision-Making Model (CDM)?
Consider police powers and agency policy
What is one benefit of the Critical Decision-Making Model (CDM) for officers?
Assists officers to make better decisions
What is the purpose of an after-action review (AAR) of a critical incident?
To uncover and document strengths and weaknesses of the response to an incident for continuous learning and improvement
What is the role of the Critical Decision-Making Model (CDM) in post-response expectations following a critical incident?
It guides thinking during a critical incident and serves as a tool for examining decision-making after the fact
What is the purpose of including the topic of implicit bias in the review of a critical incident?
To ensure a comprehensive understanding of the incident response, including any potential biases that may have influenced decisions
What are officers expected to integrate from the preceding curriculum and concepts covered in recognizing critical incidents?
Recognize critical incidents, respond effectively, use communication skills appropriately, and use operational safety tactics
What is a key behavior associated with a person experiencing behavioral crisis?
Agitation
What is prioritized in effectively responding to a person in behavioral crisis?
Verbal defusing
What is emphasized as essential for police officers to obtain voluntary compliance and resolve situations without the use of force?
Communication skills
What is crucial for active listening according to the training?
80% listening and 20% talking
What type of communication skills are demonstrated as critical in interactions?
Non-verbal communication
What does the training emphasize regarding the application of tactics to every situation?
Key concepts can be learned and applied through practice
What is a key concept explained and demonstrated when responding to a critical incident as a team?
Distance + cover = time
What is valued in the training, with emphasis on lowering emotions to help individuals think more rationally?
Emotional–rational thinking scale
What is demonstrated as a technique for engaging a person in behavioral crisis?
Minimizing stress
What is highlighted as a principle for effectively responding to a person in behavioral crisis?
Verbal defusing
What is explained as a key role when responding to a critical incident as a team?
Tactical pause
What is highlighted as a priority when responding to a person in behavioral crisis?
Voluntary compliance
Study Notes
Police Officer Training in Handling Critical Incidents
- The training involves reviewing video case studies of incidents captured through body-cameras or dash-cams to analyze officers' actions with the critical decision-making model (CDM).
- The training emphasizes the need to evaluate, slow down, and de-escalate incidents involving persons in crisis to achieve a safe and successful conclusion.
- Behaviors associated with a person experiencing behavioral crisis include non-responsiveness to verbal commands, lack of coherence, agitation, talking to themselves, and poor hygiene.
- Principles for effectively responding to a person in behavioral crisis prioritize verbal defusing, stabilization, and achieving voluntary compliance.
- Techniques for engaging a person in behavioral crisis include requesting backup, minimizing stress, and continually assessing using the CDM model.
- The emotional–rational thinking scale is valued, with the emphasis on lowering emotions to help individuals think more rationally and make better decisions.
- Communication skills are highlighted as essential for police officers to obtain voluntary compliance and resolve situations without the use of force.
- Active listening is crucial, with 80% of the time spent listening and 20% talking, aiming to understand and gather information about the person's thoughts and feelings.
- Non-verbal communication skills, such as projecting the right body language, making eye contact, and modulating tone of voice, are demonstrated as critical in interactions.
- Verbal communication skills for defusing tense situations and gaining voluntary compliance include establishing rapport, asking open-ended questions, and providing options.
- The training emphasizes that no standard set of tactics can be applied to every situation, but key concepts can be learned and applied through practice.
- Key tactical expectations and roles when responding to a critical incident as a team, concepts such as "tactical pause," "distance + cover = time," and "tactical repositioning" are explained and demonstrated.
Test your knowledge of police officer training in handling critical incidents with this quiz. Explore key concepts such as the critical decision-making model (CDM), de-escalation techniques, communication skills, and tactical expectations in responding to crisis situations. Gain insights into handling persons in behavioral crisis and learn about the principles of effective response and engagement strategies.
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