De-Escalation

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Questions and Answers

What is the primary focus of de-escalation training for officers?

  • To teach officers advanced combat techniques
  • To improve the response of officers to incidents involving persons in crisis (correct)
  • To provide officers with legal training
  • To enhance officers' negotiation skills

Which principle is a key component of the Critical Decision-Making Model (CDM)?

  • Adherence to personal beliefs
  • The use of force as the first option
  • Proportionality (correct)
  • The importance of speed in decision-making

What is Step 3 of the Critical Decision-Making Model (CDM)?

  • Ignore potential risks
  • Act without considering the situation
  • Consider police powers and agency policy (correct)
  • Consult with bystanders

What is one benefit of the Critical Decision-Making Model (CDM) for officers?

<p>Assists officers to make better decisions (D)</p> Signup and view all the answers

What is the purpose of an after-action review (AAR) of a critical incident?

<p>To uncover and document strengths and weaknesses of the response to an incident for continuous learning and improvement (C)</p> Signup and view all the answers

What is the role of the Critical Decision-Making Model (CDM) in post-response expectations following a critical incident?

<p>It guides thinking during a critical incident and serves as a tool for examining decision-making after the fact (C)</p> Signup and view all the answers

What is the purpose of including the topic of implicit bias in the review of a critical incident?

<p>To ensure a comprehensive understanding of the incident response, including any potential biases that may have influenced decisions (D)</p> Signup and view all the answers

What are officers expected to integrate from the preceding curriculum and concepts covered in recognizing critical incidents?

<p>Recognize critical incidents, respond effectively, use communication skills appropriately, and use operational safety tactics (A)</p> Signup and view all the answers

What is a key behavior associated with a person experiencing behavioral crisis?

<p>Agitation (B)</p> Signup and view all the answers

What is prioritized in effectively responding to a person in behavioral crisis?

<p>Verbal defusing (B)</p> Signup and view all the answers

What is emphasized as essential for police officers to obtain voluntary compliance and resolve situations without the use of force?

<p>Communication skills (A)</p> Signup and view all the answers

What is crucial for active listening according to the training?

<p>80% listening and 20% talking (B)</p> Signup and view all the answers

What type of communication skills are demonstrated as critical in interactions?

<p>Non-verbal communication (A)</p> Signup and view all the answers

What does the training emphasize regarding the application of tactics to every situation?

<p>Key concepts can be learned and applied through practice (B)</p> Signup and view all the answers

What is a key concept explained and demonstrated when responding to a critical incident as a team?

<p>Distance + cover = time (C)</p> Signup and view all the answers

What is valued in the training, with emphasis on lowering emotions to help individuals think more rationally?

<p>Emotional–rational thinking scale (C)</p> Signup and view all the answers

What is demonstrated as a technique for engaging a person in behavioral crisis?

<p>Minimizing stress (C)</p> Signup and view all the answers

What is highlighted as a principle for effectively responding to a person in behavioral crisis?

<p>Verbal defusing (C)</p> Signup and view all the answers

What is explained as a key role when responding to a critical incident as a team?

<p>Tactical pause (D)</p> Signup and view all the answers

What is highlighted as a priority when responding to a person in behavioral crisis?

<p>Voluntary compliance (B)</p> Signup and view all the answers

Flashcards

Video Case Study Analysis

Analyzing video recordings of incidents to assess officer actions using the critical decision-making model (CDM).

Incident De-escalation

Slowing down and de-escalating incidents, particularly those involving individuals in crisis, to ensure the safest possible outcome.

Crisis Behaviors

Non-responsiveness, incoherence, agitation, talking to oneself, and poor hygiene.

Crisis Response Principles

Prioritizing verbal defusing, stabilizing the person, and gaining voluntary compliance.

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Engaging a Person in Crisis

Requesting backup, minimizing stress, and continual assessment using the CDM model.

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Emotional-Rational Thinking

Lowering emotions aids rational thought and better decision-making.

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Effective Communication

The use of communication skills to gain voluntary compliance and resolve situations without force.

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Active Listening Ratio

Spending 80% of the time listening and 20% talking to understand and gather information.

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Non-Verbal Communication

Displaying appropriate body language, eye contact, and modulated tone of voice.

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Verbal Defusing

Establishing rapport, asking open-ended questions, and providing options.

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Situational Adaptability

The concept that no single approach works in every situation; adaptability is key.

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Tactical Pause

A brief strategic pause to reassess the situation, consider options, and plan the next steps.

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Distance + Cover = Time

Increasing physical distance to create a safer environment and allowing more time for assessment and decision-making.

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Tactical Repositioning

Changing position to gain a better vantage point, improve safety, or create tactical advantages.

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Study Notes

Police Officer Training in Handling Critical Incidents

  • The training involves reviewing video case studies of incidents captured through body-cameras or dash-cams to analyze officers' actions with the critical decision-making model (CDM).
  • The training emphasizes the need to evaluate, slow down, and de-escalate incidents involving persons in crisis to achieve a safe and successful conclusion.
  • Behaviors associated with a person experiencing behavioral crisis include non-responsiveness to verbal commands, lack of coherence, agitation, talking to themselves, and poor hygiene.
  • Principles for effectively responding to a person in behavioral crisis prioritize verbal defusing, stabilization, and achieving voluntary compliance.
  • Techniques for engaging a person in behavioral crisis include requesting backup, minimizing stress, and continually assessing using the CDM model.
  • The emotional–rational thinking scale is valued, with the emphasis on lowering emotions to help individuals think more rationally and make better decisions.
  • Communication skills are highlighted as essential for police officers to obtain voluntary compliance and resolve situations without the use of force.
  • Active listening is crucial, with 80% of the time spent listening and 20% talking, aiming to understand and gather information about the person's thoughts and feelings.
  • Non-verbal communication skills, such as projecting the right body language, making eye contact, and modulating tone of voice, are demonstrated as critical in interactions.
  • Verbal communication skills for defusing tense situations and gaining voluntary compliance include establishing rapport, asking open-ended questions, and providing options.
  • The training emphasizes that no standard set of tactics can be applied to every situation, but key concepts can be learned and applied through practice.
  • Key tactical expectations and roles when responding to a critical incident as a team, concepts such as "tactical pause," "distance + cover = time," and "tactical repositioning" are explained and demonstrated.

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